2023 Ford Edge

22 complaints on file, page 1 of 2.

1. Filed Aug 28, 2026Failure Apr 2, 202628,000 milesAurora, COCenter console

   The contact owns a 2023 Ford Edge. The contact stated that on multiple occasions, the center console display overheated, causing the cabin temperature to become extremely hot. The air conditioning could not be operated due to the center console display being inoperable. No warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the center console display was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 28,000.

   NHTSA complaint 11760345
2. Filed Aug 21, 2026Failure Apr 2, 2026Livonia, MIFuel/propulsion system

   CAR HESITATES WHEN GIVING GAS PEDAL, ON GOING ISSSUE, DOESN'T HAPPEN ALL THE TIME SPERATIC

   NHTSA complaint 11758429
3. Filed Aug 16, 2026Failure Jun 19, 2026Bullhead City, AZElectrical system, Fuel/propulsion system, Power train

   On June 20th 2026 while driving my 2023 Ford Edge SEL AWD at approximately 35mph on an active hwy (93 AZ NB in Wickenburg AZ) the vehicle experienced a sudden catastrophic loss of motive power and came to a sudden stop in a jerking motion. The vehicle completely disabled itself without warning in live traffic, presenting an immediate and severe safety hazard to myself and surrounding motorists. I was forced to stay in an immobile position impeding the flow of traffic and could not coast safely out of the way of hazardous traffic conditions and subsequently was almost hit by a semi-truck and another POV. The vehicle was subsequently towed out of the hwy with law enforcement present for safety and the local repair shop provided a quick analysis of transmission failure. About 2 weeks later, the vehicle was towed by AAA to another mechanic and subsequently an authorized Ford Dealership where through diagnostic evaluation and repair. The official scan log revealed a critical internal failure of the Powertrain Control Module (PCM) identified by Diagnostic Trouble Code P0600 (serial communication link failure). This total electronic communication breakdown immediately triggered an un-commanded cascade of secondary transmission performance faults, specifically P0751 (shift solenoid A Stuck off) and P2700, P2701, P2704, P27B2, P27B4 (transmission friction element application time/performance faults). The failure terminated in codes P073D (unable to engage neutral), P07E4 (unable to engage gear 7), and P07E6 (unable to engage gear 8) which locked the powertrain. Crucially, this sudden module collapse and cascading powertrain destruction occurred exactly 81 days following a mandated Factory Recall regarding the PCM was performed by an authorized FORD dealership on my vehicle. The engineering evidence suggests that a corrupted software flash or module disruption during the recall process caused the master PCM to issue erratic hydraulic line pressure commands, starving the trans

   NHTSA complaint 11757324
4. Filed Aug 14, 2026Failure Aug 6, 202678,000 milesSacramento, CAPower train

   The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and accelerating, the vehicle unexpectedly stopped. The contact stated that shortly afterwards, the vehicle returned to normal operation. There was no warning light illuminated. The dealer was contacted, and the vehicle was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.

   NHTSA complaint 11756914
5. Filed Jun 11, 2026Failure Jun 4, 2026Ridgway, PAElectrical system, Unknown or other

   Backup camera malfunctions. Goes black and picture is fuzzy, jumpy and distorted.

   NHTSA complaint 11743536
6. Filed May 12, 2026Failure May 9, 2026Cedar Rapids, IAExterior lighting

   The 3rd brake light (high mount stop) has burned out. The repair costs are exorbitant for a legally required part of the car and self repair is extremely challenging. There are numerous complaints online about this part failing.

   NHTSA complaint 11737461
7. Filed Mar 31, 2026Failure Mar 29, 2026Bryan, OHElectrical system

   I reported this the other day. The screen will go black and stay that way for several minutes. It will then come back on then out again. It's getting a lot worse. I'm an older lady that's a lower leg amputee trying to work and I need this screen for directions as I'm by myself in areas I don't really know at night. It's a serious safety issue. Dealer refuses to fix anything since we bought this, says it's the battery, but battery was checked by 4 different places and is in excellent shape. This is beyond a dangerous issue and it needs fixed immediately.

   NHTSA complaint 11728165
8. Filed Mar 29, 2026Failure Mar 28, 2026Bryan, OHElectrical system

   When driving the screen will black out and be off for several seconds. It does not reform to what was on there before this happened. This has hairbrush at least 60 times since owning this vehicle. Took it back to dealer and they said needs new battery. Took too another dealer they said battery is just fine. This is a serious issue that Ford refuses to fix correctly.

   NHTSA complaint 11727735
9. Filed Feb 5, 2026Failure Jan 26, 2026Lake Worth Beach, FLPower train

   As my wife was driving down the interstate, the car began shuddering. She pulled off, and the shuddering became very bad at about 30 MPH. The car flashed an error code which turned out to be the transmission. 2 Ford dealerships recommended a full transmission replacement for $10,800.

   NHTSA complaint 11715771
10. Filed Oct 27, 2025Failure Oct 25, 2025Plover, WIBody

    The vehicle automatically locks the doors when you begin driving. We were aware that when stopped the doors would automatically unlock when you tried to open them but have found that this can also happen while driving. While driving our daughter pulled on her door handle which caused the door to unlock, then pulled the handle again and was able to open the door enough to trigger the door ajar warning which alerted us to the situation. While we were able to engage the child lock to prevent this from happening again, it is concerning that pulling on the handle would cause the door to unlock when the vehicle is not in park as that can create a dangerous situation very easily.

    NHTSA complaint 11695963
11. Filed Aug 9, 2025Failure Aug 6, 2025Niantic, CTEngine, Service brakes, Unknown or other

    I was doing 65 and had to gun it to get out of someone's way and when I did it just didn't go. There was a long pause then it kicked in just in time.

    NHTSA complaint 11679580
12. Filed Apr 15, 2025Failure Jan 12, 2025Roseville, CAElectrical system

    The APIM has a known software issue that blanks out the main display and control screen. While not a safety issue for the Radio. It Does eliminate the climate control system. It makes it impossible to turn on, adjust or turn off defrosters. So if windows start to fog there is NO control. The results are attempting to navigate to the side of the road. Secondly this is draining the battery shutting down systems. Ford is aware of the issue and tells dealers they hope a Software update in First Quarter 2025. This is an over the air software update that will not be able to be downloaded due to system shut downs.

    NHTSA complaint 11654718
13. Filed Feb 3, 2025Failure Feb 3, 20259,700 milesVernal, UTAutomatic transmission

    The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 9,700.

    NHTSA complaint 11640323
14. Filed Sep 18, 2024Failure Sep 17, 2024Omaha, TXService brakes, Vehicle speed controlCrash1 injured

    I hit a very large item, a diesel tire, and although it broke the tires control arm or axle and was driving and sliding sideways, the cruise control never turned off. Even after hit the brakes it took it a minute before it turned off. This is a big safety issue.

    NHTSA complaint 11615145
15. Filed Jul 30, 2024Failure May 1, 202456,000 milesFairfield, NJPower train, Vehicle speed control

    The contact owns a 2023 Ford Edge. The contact stated while parking and turning the engine off, the vehicle lunged forward after depressing the brake pedal. The failure had also occurred in reverse while reversing into a parking space, turning the vehicle off, and depressing the brake pedal. On one occasion the failure occurred causing the vehicle to lurch forward and the passenger side mirror struck a second vehicle. The vehicle was taken to the local dealer who reprogrammed the transmission software, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 56,000.

    NHTSA complaint 11605337
16. Filed May 11, 2024Failure May 15, 2023park rapids, MNUnknown or other

    The "hands-free" liftgate on numerous occasions comes down on a person when that person is in the cargo area. the "hands-free" feature seems to have a mind of it own and besides being very irritating, seems dangerous. There is no way to turn off this feature.

    NHTSA complaint 11588241
17. Filed May 7, 2024Failure Sep 21, 20236,500 milesRock Valley, IAElectrical system, Defroster/defogger/hvac system

    The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed with the defroster activated, the infotainment system screen turned blank, and then the defroster was inoperable. Additionally, the contact stated that the heater and A/C failed to operate as needed when the infotainment system screen turned blank. No warning light was illuminated. The Better Business Bureau (BBB) was made aware of the failure and a case was opened. The vehicle was taken to the dealer, where the BBB had a Ford inspector diagnose the vehicle; however, no diagnostic codes were retrieved. The dealer replaced the Accessory Protocol Interface Module (APIM) and performed an unknown software update. The failure recurred, and the vehicle was taken back to the dealer, but the cause of the failure could not be determined. The vehicle was then taken to a second dealer, Sioux City Ford Lincoln (3601 Singing Hills Blvd, Sioux City, IA 51106), where a technician test-drove the vehicle with the contact. The contact was informed that the vehicle had been involved in a collision, which voided the warranty coverage. The vehicle was later taken back to the second dealer, where the contact was informed that the vehicle had not been involved in a collision. The vehicle was not diagnosed or repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The failure mileage was approximately 6,500.

    NHTSA complaint 11587438
18. Filed Apr 16, 2024Failure Apr 16, 20248,000 milesOneonta, ALElectrical system

    The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to utilize the hands-free calling and/or GPS features, the center display failed to function properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the center display, informing the contact that a software update was required. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 8,000.

    NHTSA complaint 11583315
19. Filed Mar 29, 2024Failure Jul 27, 20236,915 milesWoodstock, ILLock

    The contact owns a 2023 Ford Edge. The contact stated that the liftgate erroneously activated while leaning against the rear bumper. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 6,915.

    NHTSA complaint 11580139
20. Filed Oct 2, 2023Failure Sep 26, 202317,095 milesLivonia, MIElectrical system, Engine

    The contact leased a 2023 Ford Edge. After a rainstorm, the contact discovered water accumulation in the footwell of the front driver’s side of the vehicle. The vehicle was taken to the dealer where parts of the interior of the vehicle were removed to dry out the interior of the vehicle; however, the dealer then discovered there was a crack in the windshield which caused the failure. After two weeks in the possession of the dealer, the vehicle was returned to the contact; however, the vehicle failed to start up after several attempts. The vehicle was driven and towed to the dealer on multiple occasions where diagnostics were performed but no defects were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,095.

    NHTSA complaint 11547700