2023 Ford Expedition

65 complaints on file, page 1 of 4.

1. Filed Sep 30, 2026Failure Jul 13, 2026Bowling Green, KYElectrical system, Unknown or other

   A few months ago, I noticed there was a delay in the power running board on the drivers side. The passenger side running board came up but the drivers side would only come up after driving for a minute. Now, the drivers side does not come up, without assistance. The motor still moves. It be gins to come up, rising about an inch before immediately going back down, as if something is blocking it. It has been cleaned, free of debris, and lubricated and the issue continues. We got it back in manually, and turned them off for about a week, we continue to try, as we read things on the ford forums but no avail. The worst part is it seems like it doesn’t go all the way in, I tripped getting out of the car and hurt my knee because of this issue. It has been confirmed as a “known issue” with many dealers. And has been replicated. Their suggestion was to get rid of the power boards, but I paid for a vehicle with power boards and I want them to work. There was no system notification on the ford app nor on the car.

   NHTSA complaint 11768139
2. Filed Jul 22, 2026Failure Apr 30, 2026Middlebury, INSteering

   While leasing this vehicle from Hertz via Priceline out of Seattle the vehicle was always was extremely difficult to keep in is own lane. Didn't matter if you were doing 20 mph or 60 mph. This was brought to Hertz via Priceline and they have not answered back to what the issues were other than saying no one else complained about it an apparently are investigating the problem. This vehicle was picked up on April 29,2026 from SeaTac and returned on May 4,2026. Neither Priceline did nothing but gave a $25 credit and Hertz will not answer any attempts to contact them.

   NHTSA complaint 11752250
3. Filed Jul 17, 2026Failure Jul 3, 2026Braintree, MAPower train

   Driving on highway, tried to accelerate, the car was acting like it was in neutral and would not accelerate. Checked to ensure I was not. the car began decelerating and I started to pull over. As I entered the brake down lane - the car automatically switched to park jarring the car to a stop. The dashboard provided the following fault "shift system fault service required" Tried shifting to drive, neutral, reverse and each time it would shift back to park and give me the warning. Had to have the car towed. The dealership is very vague on the root cause of the issue saying i need a new transmission. I specifically asked if the root cause was the CDF drum issue but they will tell me why the failure happened. Still waiting for my car to be repaired.

   NHTSA complaint 11751175
4. Filed Jul 10, 2026Failure Jun 10, 202622,080 milesKaplan, LAStarter assembly, Electrical system

   The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,080.

   NHTSA complaint 11749505
5. Filed Jul 7, 2026Failure Jul 6, 202690,691 milesBivins, TXStructure1 injured

   The contact owns a 2023 Ford Expedition. The contact received notification of NTHSA Campaign Number 26V368000 (Structure); however, the part needed for the recall repair was not yet available. The contact stated that while reaching to pick up a debit card, the center console cup holder chrome plating, which had peeled off and stood upright, sliced the contact's pinky finger on her right hand. The deep gash required medical attention. No further information was available. The contact associated the injury with the recall. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed that the medical expenses would be covered. The failure mileage was approximately 90,691.

   NHTSA complaint 11748729
6. Filed Jul 3, 2026Failure Mar 20, 2026Shelby Twp, MIService brakes

   While driving the ABS system failure warning along with 2 other system warnings come on and brakes fall to the floor. My Ford expedition is experiencing the same catastrophic electronic brake booster failure as recall 25S77. The dealer updated the software and the problem continued. Its back at the dealership after happening an additional 4 time and I'm being told it $2500 to replace the electronic brake booster. My VIN is not on the recall but in experiencing the exact life-threatening system failure.

   NHTSA complaint 11748150
7. Filed Jun 26, 2026Failure Jun 10, 2026Parker, COUnknown or other1 injured

   On June 10, 2026, I attempted to enter my vehicle through the driver's door. The power running board was set to the "Automatic" position but failed to deploy when the driver's door was opened. I stepped toward the vehicle expecting the running board to be extended, as it normally would be, but it was not. As a result, I lost my footing and fell. The fall caused a nondisplaced fracture of my left ring finger, which required evaluation at an urgent care facility, X-rays, treatment by a hand specialist, and immobilization in a custom splint. Surgery was considered due to concern for possible rotational deformity of the finger. The running board never deployed during the incident. There were no warning lights, warning messages, or other indications that the running board would not operate. To my knowledge, the problem had not occurred previously. The vehicle has not yet been inspected by the manufacturer or dealer to determine the cause of the running board failure. The running board system is available for inspection upon request. I am submitting this report because the unexpected failure of the automatic running board created a fall hazard that resulted in a documented injury. I am concerned that a similar failure could cause more serious injuries to other drivers or passengers, particularly children, older adults, or anyone with mobility limitations.

   NHTSA complaint 11746778
8. Filed Jun 22, 2026Failure Jun 8, 2026New Orleans, LAUnknown or other

   Component/System Malfunction & Availability: The vehicle's Air Conditioning (A/C) system failed completely. The primary component that failed is the REAR A/C compressor/evaporator core. The vehicle and its NEW and REPLACED components are available for inspection upon request. The original damaged components are with the dealership. ​Safety Risk: The sudden and total loss of climate control occurred during extreme weather conditions. This caused an immediate and rapid rise in cabin temperature to unsafe levels, posing a severe risk of heat exhaustion, dehydration, and heatstroke, particularly for vulnerable passengers. Furthermore, the loss of the A/C system compromised the vehicle's ability to clear window fogging and condensation, rapidly reducing visibility and creating an immediate crash hazard. ​Diagnosis & Inspection Status: The issue has been reproduced and officially confirmed by an authorized dealer/independent service center. However, the vehicle and the failed components have not yet been inspected by the manufacturer, police, or insurance representatives. ​Prior Symptoms & Warning Signs: There were no warning lamps, error messages, or diagnostic trouble codes displayed on the dashboard prior to the failure. UNKNOWN exactly when the internal component degradation began, but the total failure occurred suddenly without prior symptoms.

   NHTSA complaint 11745812
9. Filed Jun 15, 2026Failure Mar 15, 2026Belle Plaine, KSUnknown or other1 injured

   The chrome in the middle console of my vehicle was peeling and cut my finger

   NHTSA complaint 11744138
10. Filed Jun 10, 2026Failure May 24, 2026Roseville, CABody

    I was driving on the freeway at a high rate of speed (65-70mph) and a piece of my roof rack broke off my car and flew off into the road. This could have hit a car behind us or harmed a person inside the car. Nothing hit my car to cause it to come off. I showed it to the dealer and they claimed that pieces of cars don't just fall off for no reason. They said they would file a claim for it to be covered under warranty. There was no warning prior to this happening.

    NHTSA complaint 11743299
11. Filed May 26, 2026Failure May 16, 2026Bellbrook, OHEngineFire

    On May 16, 2026, my 2023 Ford Expedition with 6,197 miles caught fire while I was driving home from work. I smelled smoke inside the cabin, and within moments smoke began coming through the air vents. I pulled over and exited the vehicle. When I got out, I saw the engine compartment was on fire and heavy smoke was coming from under the hood. As I moved away from the vehicle, there were multiple loud pops and bangs coming from the engine area. Police and fire crews responded and extinguished the fire, but the vehicle is a total loss. This was a nearly new vehicle with very low mileage. I believe this was caused by a manufacturing defect. Ford previously settled a class‑action lawsuit involving 2021 Expeditions with engine fire issues, which suggests this problem has not been fully resolved. I am reporting this incident because it is a serious safety hazard and could have resulted in injury or death.

    NHTSA complaint 11740156
12. Filed Apr 15, 2026Failure Sep 20, 2025Independence, MOElectrical system

    HOOD COWLING COMING BREAKING SEAL CAUSING BATTERY JUNCTION BOX TO GET WATER IN AND SHORT-OUT JUCTION BOX AND NOT ALLOWING THE CAR NOT TO START.

    NHTSA complaint 11731309
13. Filed Mar 19, 2026Failure Mar 8, 2026Weatherford, TXUnknown or other1 injured

    The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters trying to decide who is going to cover the random exploding panoramic sunroof. If government environmental can require auto start stops be put on all consumer vehicles, it seems that the regulatory safety could do something about the overhead exploding glass that is both dangerous and costly.

    NHTSA complaint 11725469
14. Filed Mar 1, 2026Failure Mar 1, 2026Marietta, GAUnknown or other

    Moonroof glass shattered while driving on interstate

    NHTSA complaint 11721293
15. Filed Feb 27, 2026Failure Feb 25, 2026Loranger, LAElectrical system

    The instrument panel went black while driving. Unable to see MPH, Gas, Gauges, or safety alerts, warning lamps, etc. The dealership confirmed there is no recall. This is a safety issue and should not be at the expense of the consumer.

    NHTSA complaint 11721003
16. Filed Feb 18, 2026Failure Feb 18, 202662,305 milesLima, OHHinge and attachments

    The contact owns a 2023 Ford Expedition. The contact stated that upon opening the front driver's side door, the contact became aware that the door hinges were fractured. The failure also occurred on the lower part of the front passenger's side door. The dealer was contacted, and the contact sent a picture of the failure to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 62,305.

    NHTSA complaint 11718731
17. Filed Jan 15, 2026Failure Jan 8, 2026Harrisburg, ILService brakes

    Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying the brakes to slow down, the brake pedal suddenly travels further downward, as if the brakes slip or momentarily lose pressure. This significantly reduces braking confidence and control. The condition occurs without warning and is not driver-induced. When it happens, it feels as though the brakes may fail entirely. Safety Risk: This is a serious safety concern. This vehicle is our primary family vehicle and is regularly used to transport two toddlers and an infant. When the brake slippage occurs, it is frightening and creates fear that the brakes could fail while driving, potentially causing a serious accident. I do not feel the vehicle is safe to operate under these conditions. Service History / Attempts to Repair: •The vehicle is just over one year old and covered under an extended warranty. •The vehicle has been taken to two separate Ford dealerships for diagnosis. •Both dealerships stated they cannot perform repairs unless the issue happens while a technician is driving the vehicle. •I was told I must “wait until the problem gets worse” before any repair can be made. •One dealership kept the vehicle for over one week, drove it 100+ miles, and had three technicians drive it, yet reported they could not replicate the issue. Given how frequently this occurs during normal driving, it is concerning that no corrective action has been taken despite repeated complaints. Outcome / Concern: I am concerned that I am being forced to continue driving a vehicle with a known braking issue until a failure becomes severe enough to be witnessed, placing my family and others at risk. I am submitting this complaint to formally document the issue before serious accident occurs

    NHTSA complaint 11711084
18. Filed Dec 28, 2025Failure Nov 28, 2024Schoolcraft, MIAdaptive cruise control, Warnings, Blind spot detection

    The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the Image Processing Module A (IPMA) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in Special Service Message (SSM 53419), which identifies IPMA software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.

    NHTSA complaint 11707318
19. Filed Dec 23, 2025Failure Jun 2, 202521,000 milesChesapeake, VAElectrical system, Exterior, Power window devices and controls

    The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.

    NHTSA complaint 11706720
20. Filed Dec 16, 2025Failure Dec 9, 202538,000 milesPierre, SDVehicle speed controlCrash

    The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. No warning light was illuminated. During the failure, the contact's wife was the only occupant inside the vehicle. In addition, the display screen went blank. The contact's wife had not sustained an injury, and no medical attention was needed. No police report was filed. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.

    NHTSA complaint 11705302