Complaints over time
Complaints about the 2025 Ford Explorer Hybrid by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 Ford Explorer Hybrid
SUV, hybrid, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Jun 15, 2026 to Jun 15, 2026.
Recall campaigns covering this model year2110k vehicles or units across those campaigns
Owner complaints1Below the median 2025 suv
Severity index0.02025 suvs average 8.9
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2025 Ford Explorer Hybrid name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2025 Ford Explorer Hybrid
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-415 | Jun 30, 2026 | Software error may prevent the vehicle from making the pedestrian warning sound at certain speeds | Back-over prevention | 66,383 | Software update |
| 25V-691 | Oct 10, 2025 | Software error may prevent the vehicle from emitting the pedestrian warning sound at certain speeds | Back-over prevention | 43,438 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 Ford Explorer Hybrid
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jun 15, 2026Failure Jun 9, 2026Tacoma, WAService brakes
Brake system Fault - no power assist. While the Deputy was driving his vehicle every light on the dash lit up and it said all systems were not working. He stated that only brakes he had were the regenerative brakes for the electric motors. He stated that he turned the car off for 10 minutes and everything worked again. The vehicle was taken to a local dealer and they are looking to replace the ABS HCU on this vehicle. Additionally we have a second one that was purchased around the same time as this one with similar issues of no power assist brakes.
NHTSA complaint 11744180
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- SSM 54937 Jun 15, 2026 · Service Bulletin/Repair Instructions
Some 2025-2026 Police Interceptor Utility hybrid vehicles may have previously set a "Procedure Unsuccessful" message in the Ford Diagnosis and Repair System (FDRS) scan tool during the passive anti-theft system (PATS) parameter reset. This may have occurred… - SSM 54787 Apr 29, 2026 · Service Bulletin/Repair Instructions
Some 2020-2023 Aviator and 2025-2026 Explorer/Police Interceptor Utility hybrid vehicles may exhibit a "Refuel Error See Manual" message in the instrument panel cluster (IPC) after installing a replacement fuel filler door assembly (7827936). This may be du… - SSM 54783 Apr 27, 2026 · Service Bulletin/Repair Instructions
Some 2021-2023 F-150 vehicles equipped with a 3.5L PowerBoost engine and 2020-2026 Explorer vehicles equipped with a 3.3L hybrid engine may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P0A1E stored in t… - SSM 54425 Dec 4, 2025 · Service Bulletin/Repair Instructions
Some 2020-2026 Police Interceptor Utility hybrid vehicles may exhibit multiple warning messages, various drivability concerns and/or an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P061B stored in the powertrain control mo…
Source: NHTSA manufacturer communications files.