SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Feb 13, 2018 to Mar 14, 2022.
Owner complaints about this model year, by the year they were filed with NHTSA.
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The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
6 complaints on file, page 1 of 1.
The contact owns a 2015 Ford Explorer Police Intercept. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with catalytic converter failure. The dealer performed an oil change and reprogrammed the computer; however, the failure recurred. The dealer was made aware of the failure and informed the contact that the catalytic converter needed to be replaced. The vehicle was not repaired. The dealer directed the contact to file a complaint with the NHTSA. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the warranty on the vehicle had expired. The failure mileage was approximately 111,000. The VIN was unavailable. The consumer has provided the VIN. They also stated that the dealer spoke with a Ford tech to inform them to replace the part and Ford refuses to do so.
NHTSA complaint 11456600EXHAUST MANIFOLDS WERE LEAKING CAUSING DRIVER HEADACHES. NEEDED TO BE REPAIRED BY REPLACING BANK 1 AND BANK 2 MANIFOLDS. VEHICLE IS A POLICE INTERCEPTOR AND HAS BEEN USED ON PATROL.
NHTSA complaint 11170308VECHILE SHIFTS DOWN INTO FIRST WHILE DRIVING STEERING WHEEL POPS WHEN TURNING AND LOCKS UP
NHTSA complaint 11090523THIS VEHICLE IS USED AS A POLICE VEHICLE. COMPLAINTS OF EXHAUST FUMES IN CABIN. INSPECTION SHOWED EXHAUST MANIFOLD CRACKED. ALREADY RECALLED FOR EXHAUST FUMES AND WAS INSPECTED FOR THIRD PARTY HOLES. THIS IS RELATED TO NHTSA COMPLAINT #'S 11072716 AND 11072719. FORD FLEET SERVICES HAS BEEN CONTACTED AND HAS ASSIGNED CASE # CAS14109974. THEY HAVE STATED THEY ARE AWARE BUT NO RECALL FOR MANIFOLDS. WE ARE A SMALL DEPARTMENT WITH 5 POLICE VEHICLES AND WE ARE DOWN THREE ALL IN THE LAST 3 WEEKS. WE HAVE NO CHOICE BUT TO GET THEM FIXED AT A COST OF BETWEEN $1200-$1500. I HAVE ASKED FOR FINANCIAL ASSISTANCE FROM FORD. THEY ADVISED THEY WILL LOOK INTO THAT.
NHTSA complaint 11072853THIS VEHICLE IS USED AS A POLICE VEHICLE. COMPLAINTS OF EXHAUST FUMES IN CABIN. INSPECTION SHOWED RIGHT EXHAUST MANIFOLD CRACKED. ALREADY RECALLED FOR EXHAUST FUMES AND WAS INSPECTED FOR THIRD PARTY HOLES.
NHTSA complaint 11072719THIS VEHICLE IS USED AS A POLICE VEHICLE. COMPLAINTS OF EXHAUST FUMES IN CABIN. INSPECTION SHOWED LEFT EXHAUST MANIFOLD CRACKED. ALREADY RECALLED FOR EXHAUST FUMES AND WAS INSPECTED FOR THIRD PARTY HOLES.
NHTSA complaint 11072716Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.