2016 Ford Explorer Police Intercept

21 complaints on file, page 1 of 2.

1. Filed Mar 26, 2024Failure Mar 26, 202449,000 milesHopkinsville, KYSteering

   The contact stated that the Police Department owns a 2016 Ford Explorer. The contact stated that while a Police Officer was attempting to drive the vehicle; however, the steering wheel seized. There was no warning light illuminated. The vehicle was towed to the Government mechanic who previously diagnosed the vehicle and stated that the steering rack had failed. The contact stated that two other Police Department vehicles had recently experienced the same failure with the steering rack. The manufacturer was notified of the failure and stated there was no recall on the vehicle. The failure mileage was approximately 49,000.

   NHTSA complaint 11579478
2. Filed Sep 10, 2020Failure Aug 23, 202099,603 milesJacksonville, ARPower train

   TL* THE CONTACT OWNS A 2016 FORD EXPLORER POLICE INTERCEPTOR. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE DOWNSHIFTED INDEPENDENTLY WITH THE RPMS INCREASING RAPIDLY. THE CONTACT STATED HE WAS UNAWARE IF THERE WAS ANY WARNING LIGHT ILLUMINATED. THE CONTACT STATED PULLED OVER TO THE SIDE OF THE ROADWAY, RESTARTED THE VEHICLE AND CONTINUED TO DRIVE TO HIS DESTINATION. THE CONTACT ALSO STATED ON AUGUST 25, 2020, WHILE SHIFTING GEAR TO REVERSE HE HEARD AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATE HE SHIFTED GEARS TO DRIVE AND HEARD AN ABNORMAL NOISE AND THE VEHICLE STARTED TO JERK FORWARD. THE CONTACT STATED HE CONTINUED TO DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MARK MCLARTY FORD LOCATED AT 4400 LANDERS RD, NORTH LITTLE ROCK, AR 72117, (501) 945-1200, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT A TRANSMISSION FLUSH WAS NEEDED. ADDITIONALLY, THE TRANSFER CASE ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,603.*DT*JB

   NHTSA complaint 11354281
3. Filed Apr 12, 2019Failure Mar 1, 201938,944 milesMonrovia, CABody

   THE DRIVER AND PASSENGER "A" AND "B" PILLARS ARE COMING OFF.

   NHTSA complaint 11195911
4. Filed Apr 12, 2019Failure Mar 1, 201938,944 milesMonrovia, CABody

   THE PLASTIC PIECES ON THE "A" AND "B" PILLAR, DRIVER AND PASSENGER SIDE ARE COMING OFF.

   NHTSA complaint 11195900
5. Filed Apr 12, 2019Failure Mar 1, 201935,257 milesMonrovia, CABody

   THE PLASTIC PIECES ON THE "A" PILLAR ARE COMING OFF

   NHTSA complaint 11195897
6. Filed Jan 12, 2019Failure Jan 10, 201926,406 milesSpringfield, OHElectrical system, Steering

   I STARTED MY VEHICLE AND PUT IN DRIVE MY STEERING WHEEL WAS LOCKED IN ONE POSITION I WAS UNABLE TO TURN THE WHEEL LEFT OR RIGHT I STARTED GETTING SEVERAL LIGHTS ON MY DASH FROM HILL START ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT. I WAS UNABLE TO TURN MY VEHICLE & HAD TO BACK IN THROUGH THE PARKING LOT BACK INTO A SPOT, AFTER SEVERAL ATTEMPTS OF TURNING VEHICLE ON AND OFF I WAS ABLE TO GET THE STEERING COLUMN TO RELEASE BUT THERE WAS NO POWER AND VEHICLE WAS OPERATING LIKE AN OLDER VEHICLE WITH NO POWER STEERING, IT TOOK A LOT OF MUSCLE TO GET THE WHEEL TO TURN AND MULTIPLE WARNING LIGHTS WERE COMING ON VEHICLE WAS PARKED NEGATIVE BATTERY TERMINAL WAS DISCONNECTED TO TRY AND RESET SYSTEM AND STEERING IS STILL LOCKED IN PLACE FORD DEALERSHIPS ADVISED THEY HAVE HAD MULTIPLE EXPLORERS WITH THIS ISSUE AND THE COST IS AROUND $3,000 AND NOT COVERED UNDER THE WARRANTY VEHICLE HAS 26000 MILES AND HAS BEEN PROPERLY MAINTAINED.

   NHTSA complaint 11166639
7. Filed Oct 16, 2018Failure Jul 1, 201730,000 milesSomersworth, NHSeats

   THE SEAT MANUAL TILT LEVER FOR THE DRIVER SIT IS BUSTED. IT LOCKS AND DOES NOT ALLOW ADJUSTMENT. THE LOCAL DEALERSHIP SAID IT WAS NOT COVERED UNDER WARRANTY. THE COST TO REPLACE THE UNIT WAS EXTREME. WE HAVE HAD THREE 2016 EXPLORERS POLICE PACKAGE FALL VICTIM TO THE SAME ISSUE. THE ISSUE BEGAN ABOUT A YEAR INTO IT'S USE. IS THERE A RECALL FOR THIS ISSUE?

   NHTSA complaint 11140555
8. Filed Aug 21, 2018Failure Jul 16, 201838,297 milesWayland, MIElectrical system, Fuel/propulsion system

   FUEL PUMP ASSEMBLY, SENDING UNIT. FUEL GAUGE STOPPED WORKING. VEHICLE HAD 38,000 MILES ON IT. DEALER CHARGED 600.00 PLUS TO FIX, NOT COVERED UNDER RECALL OR WARRANTY.

   NHTSA complaint 11121271
9. Filed Jun 21, 2018Failure Jun 17, 201828,975 milesHercules, CAEngine

   TWO POLICE OFFICERS WERE PATROLLING IN A CITY ENVIRONMENT TOGETHER IN A 2016 FORD INTERCEPTOR UTILITY AND HAD SYMPTOMS OF CARBON MONOXIDE POISONING. THIS VEHICLE PREVIOUSLY HAD ALL CARBON MONOXIDE RELATED FORD RECALL WORK COMPLETED. THE OFFICERS' SYMPTOMS INCLUDED HEADACHE, DIZZINESS, SHORTNESS OF BREATH, AND CHEST SPASMS. LATER IN THE DAY AN ODOR BEGAN TO EMANATE FROM THE VEHICLE, WHICH IS WHEN THE VEHICLE WAS TAKEN OUT OF SERVICE. THE OFFICERS WENT TO THE HOSPITAL AND WERE TREATED FOR CARBON MONOXIDE POISONING. THE VEHICLE WAS TAKEN TO FORD AND THE PTU WAS FOUND TO BE LEAKING AND HAD METAL SHAVINGS IN THE UNIT'S OIL. THE PTU WAS REPLACED. AN INSPECTION OF THE EXHAUST SYSTEM WAS DONE AND NOTHING UNUSUAL WAS LOCATED OR REPAIRED. FORD WAS UNABLE TO DETERMINED THE CAUSE OF CARBON MONOXIDE IN THE VEHICLE COMPARTMENT. THE ABOVE NOTED PROBLEM HAS AFFECTED ALMOST A THIRD OF THE CITY'S FORD INTERCEPTOR UTILITY FLEET.

   NHTSA complaint 11102985
10. Filed Oct 16, 2017Failure Aug 24, 2017South Orange, NJPower train, Unknown or other

    WHILE DRIVING THE EXPLORER ON THE DASHBOARD, A WARNING THAT INCLUDED THE WORD 'TERRAIN' FLASHED ONCE OR TWICE. THE REVERSE GEAR WAS DISCOVERED TO HAVE FAILED COMPLETELY UPON ATTEMPTING TO PARALLEL PARK.. *BF THE CONSUMER STATED THE TRANSMISSION FAILED. THE MANUFACTURER OFFERED TO REIMBURSE A PORTION OF THE REPAIR COSTS. THE CONSUMER RELUCTANTLY, ACCEPTED. UPDATED 10/17/2017*JS

    NHTSA complaint 11034848
11. Filed Sep 13, 2017Failure Sep 12, 201732,000 milesOklahoma City, OKEngine, Unknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

    NHTSA complaint 11022967
12. Filed Aug 3, 2017Failure Jul 25, 2017100 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. NA6-067

    NHTSA complaint 11012639
13. Filed Aug 3, 2017Failure Jul 25, 201725,000 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 090

    NHTSA complaint 11012627
14. Filed Aug 3, 2017Failure Jul 25, 20179,000 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 541

    NHTSA complaint 11012624
15. Filed Aug 3, 2017Failure Jul 25, 201725,000 milesOklahoma, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED.

    NHTSA complaint 11012618
16. Filed Aug 3, 2017Failure Jul 25, 20174,000 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 052

    NHTSA complaint 11012529
17. Filed Aug 3, 2017Failure Jul 25, 20173,000 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 704

    NHTSA complaint 11012516
18. Filed Aug 3, 2017Failure Jul 25, 201732,000 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 534

    NHTSA complaint 11012497
19. Filed Jul 31, 2017Failure Jul 28, 2017Warrenton, VAEngine, Body, Unknown or other

    THE VEHICLE HAD CO IN THE INTERIOR AS HIGH AS 30 PPM. UNIT WAS PLACED OUT OF SERVICE DUE TO THE ABOVE CONDITIONS AND OFFICER HEADACHES.

    NHTSA complaint 11011618
20. Filed Jul 31, 2017Failure Jul 28, 2017Warrenton, VAEngine, Body, Unknown or other

    THE VEHICLE HAS 12-15 PPM OF CO IN THE INTERIOR WHILE IN OPERATION. THE VEHICLE WAS PLACED OUT OF SERVICE AFTER TESTING.

    NHTSA complaint 11011617