Model year

2017 Ford Explorer Police Intercept

SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Dec 30, 2016 to Apr 13, 2019.

Recall campaigns covering this model year21,167 vehicles or units across those campaigns
Owner complaints9Below the median 2017 suv
Severity index0.02017 suvs average 5.6
First 24 months5Complaints in its first two years
Complaints over time

Complaints about the 2017 Ford Explorer Police Intercept peaked in 2017, with 4 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

01234201620174201820192020202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

44% of complaints about the 2017 Ford Explorer Police Intercept name structure

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Structure
4
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2017 Ford Explorer Police Intercept

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 Ford Explorer Police Intercept
CampaignFiledSubjectComponentVehiclesRemedy
17V-401Jun 26, 2017Affected vehicles may be missing the two front inboard attachments for the second row seatsSeats4Repair or modification
16V-925Dec 22, 2016Improperly brazed turbocharger oil supply tubes may leak oil on engine componentsEngine and cooling1,163Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2017 Ford Explorer Police Intercept

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

9 complaints on file, page 1 of 1.

  1. Filed Apr 13, 2019Failure Mar 1, 201957,005 milesMonrovia, CABody

    THE DRIVER AND PASSENGER A PILLAR COVERS ARE COMING OFF.

    NHTSA complaint 11195982
  2. Filed Apr 13, 2019Failure Mar 1, 201950,146 milesMonrovia, CABody

    THE PASSENGER SIDE A PILLAR COVER AND DRIVER'S SIDE B PILLAR COVER ARE COMING OFF.

    NHTSA complaint 11195981
  3. Filed Apr 13, 2019Failure Mar 1, 201910,391 milesMonrovia, CABody

    THE DRIVER'S SIDE A PILLAR COVER IS COMING OFF.

    NHTSA complaint 11195979
  4. Filed Apr 12, 2019Failure Mar 1, 201923,339 milesMonrovia, CABody

    THE PLASTIC IS COMING OFF ON THE "A" PILLAR ON THE PASSENGER SIDE.

    NHTSA complaint 11195908
  5. Filed Aug 3, 2017Failure Jul 25, 20173,500 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. AD003

    NHTSA complaint 11012637
  6. Filed Aug 3, 2017Failure Jul 25, 20171,000 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 374

    NHTSA complaint 11012634
  7. Filed Aug 3, 2017Failure Jul 25, 20173,000 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 799

    NHTSA complaint 11012633
  8. Filed Aug 3, 2017Failure Jul 25, 20172,500 milesOklahoma City, OKUnknown or other

    LAW ENFORCEMENT VEHICLE RECEIVING HIGH CARBON MONOXIDE LEVEL READINGS (10+ PARTS PER MILLION) IN PASSENGER CABIN UPON HARD ACCELERATION (FROM COMPLETE STOP TO 100+ MPH) WITH THE AIR CONDITIONING SYSTEM ON WITH THE RECIRCULATION FUNCTION ACTIVATED. 726

    NHTSA complaint 11012522
  9. Filed Dec 30, 2016Failure Dec 29, 20166,500 milesBurlington, COUnknown or other

    THIS A POLICE PATROL VEHICLE USED AS A K-9 UNIT. DEPUTIES HAVE BEEN COMPLAINING OF HEADACHES AFTER SHIFT. LAST NIGHT THEY HAD TO BE SEEN BY EMS. THEY HAVE BEEN COMPLAINING OF A SULFUR SMELL INSIDE THE EXPLORER. THEY HAD THE FIRE DEPT CHECK THE CARBON MONOXIDE LEVELS AND IT WAS OVER 100PPM. IT IS AT A FORD DEALER NOW AND DO NOT KNOW WHEN IT WILL BE FIXED. THIS IS WHEN THE VEHICLE IS RUNNING. WE HAVE HAD THE VEHICLE FOR A FEW MONTHS NOW AND IT HAS ALWAYS DONE THIS WE JUST DID NOT KNOW WHAT IT WAS.

    NHTSA complaint 10938805
Source: NHTSA ODI complaints file.
Investigations

2 NHTSA investigations on file

  • PE23001 Preliminary evaluation, Structure
    Windshield trim molding Item detachment
    Opened Jan 27, 2023, closed Feb 8, 2024 · led to a recall
  • EA17002 Engineering analysis, Engine and cooling
    Exhaust Odor in Passenger Cab
    Opened Jul 27, 2017, closed Jan 17, 2023
Source: NHTSA ODI investigations file.
Service bulletins

46 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • SSM 52335 Mar 6, 2024 · Service Bulletin/Repair Instructions
    For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for …
  • SSM 52314 Mar 1, 2024 · Service Bulletin/Repair Instructions
    During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking…
  • 23L06 Feb 19, 2024 · Service Bulletin/Repair Instructions
    Certain 2013-2019 Model Year Explorer Police Interceptor Vehicles - Owner Guide Update
  • SAN-Vol1 I1 Jun 8, 2023 · Service Bulletin/Repair Instructions
    The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and othe…
  • SSM 51536 Apr 4, 2023 · Service Bulletin/Repair Instructions
    For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a di…
  • SSM 51291 Jan 10, 2023 · Service Bulletin/Repair Instructions
    Some 2013-2019 Police Interceptor Utility vehicles, equipped with spotlights, require left and/or right windshield applique/moulding modification if these parts are replaced. Spotlight mounting holes are not present on new replacement windshield appliques/m…
  • 21N01 S2 Aug 31, 2022 · Service Bulletin/Repair Instructions
    Certain 2016-2018 Model Year Explorer Vehicles High-Speed Cooling Fan Motor Relay; Reason for supplement: Vehicles Covered by this Program: all open / unrepaired vehicles from 21B05 (Police Interceptor Utility Vehicles) have been added to 21N01 as 21B05 ex…
  • SSM 50975 Jul 29, 2022 · Service Bulletin/Repair Instructions
    Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂî/LincolnWayÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/bel…
  • TSB 22-2287 Jul 19, 2022 · Service Bulletin/Repair Instructions
    Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in drive (D) or reverse (R). The vehicle may also exhibit a lack of engine revolutions per minute (RPM), lack of accelerati…
  • SSM 50804 May 24, 2022 · Service Bulletin/Repair Instructions
    Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as …
  • TSB 22-2104 Mar 21, 2022 · Service Bulletin/Repair Instructions
    This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty,…
  • SSM 50502 Feb 17, 2022 · Service Bulletin/Repair Instructions
    Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsa…
  • SSM 50379 Jan 7, 2022 · Service Bulletin/Repair Instructions
    Some 2011-2022 Explorer and 2020-2022 Aviator vehicles may experience an inoperative roof opening panel motor. If diagnostics lead to a motor replacement, visually inspect the original motor for signs of water intrusion. If found, determine source of water …
  • 21B12 Oct 31, 2021 · Service Bulletin/Repair Instructions
    Certain 2017-2019 Model Year Explorer Police Inceptor - Utility / Taurus Police Inceptor -Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement; Owner Letter mailed In some of the affected vehicles, the Level 4 bal…
  • SSM 50375 Dec 23, 2021 · Service Bulletin/Repair Instructions
    Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the …
  • 21B12 Sep 28, 2021 · Service Bulletin/Repair Instructions
    Certain 2017-2019 Model Year Explorer Police Inceptor - Utility / Taurus Police Inceptor - Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement In some of the affected vehicles, the Level 4 ballistic panel tiles m…
  • 21B05 Aug 19, 2021 · Service Bulletin/Repair Instructions
    After extended idling, the high-speed cooling fan relay may fail in some of the affected vehicles. A failure will cause the fan to either continuously run or never turn on. A continuously running fan will increase the temperature of the relay’s connections …
  • SSM 50067 Aug 27, 2021 · Service Bulletin/Repair Instructions
    Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to…
  • SSM 50049 Aug 17, 2021 · Service Bulletin/Repair Instructions
    Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embe…
  • SSM 50039 Aug 16, 2021 · Service Bulletin/Repair Instructions
    Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transpor…
  • TSB 21-2236 Jul 22, 2021 · Service Bulletin/Repair Instructions
    Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport…
  • TSB 21-2175 Jun 2, 2021 · Service Bulletin/Repair Instructions
    Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehic…
  • SSM 49821 May 24, 2021 · Service Bulletin/Repair Instructions
    Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to…
  • 21B14 Mar 8, 2021 · Service Bulletin/Repair Instructions
    Certain 2013 through 2017 Model Year Explorer and Police Interceptor Utility Vehicles that are Registered or Sold in Certain States/Provinces Rear Toe Link Ball Joint Inspection This program is a proactive investigation by Ford Motor Company to obtain fie…
  • 21B14-S1 Mar 19, 2021 · Service Bulletin/Repair Instructions
    Certain 2013 through 2017 Model Year Explorer and Police Interceptor Utility Vehicles that are Registered or Sold in Certain States/Provinces; Rear Toe Link Ball Joint Inspection This program is a proactive investigation by Ford Motor Company to obtain fie…
  • TSB 20-2271 Dec 10, 2020 · Service Bulletin/Repair Instructions
    Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in DRIVE or REVERSE. The vehicle may also exhibit a lack of engine revolutions per minute (RPM), lack of acceleration on ta…
  • SSM 49210 Sep 25, 2020 · Service Bulletin/Repair Instructions
    Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger …
  • TSB 20-2255 Aug 6, 2020 · Service Bulletin/Repair Instructions
    Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicl…
  • 19M01 S1 Jul 23, 2020 · Service Bulletin/Repair Instructions
    Certain 2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine Catalytic Converter Extended Coverage This program extends the warranty coverage of the catalytic converters to 11 years of service or 120,000 miles from the warra…
  • TSB 20-2233 Jul 13, 2020 · Service Bulletin/Repair Instructions
    This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without acc…
  • SSM 48989 Jul 10, 2020 · Service Bulletin/Repair Instructions
    Some 2017-2019 Explorer/Police Interceptor Utility vehicles may exhibit various noise concerns while turning. Workshop Manual (WSM), Section 211-02 Power Steering > Diagnosis and Testing has been updated with improved information to aid with accurate noise …
  • SSM 48908 Jun 17, 2020 · Service Bulletin/Repair Instructions
    Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is remove…
  • SSM 48876 Jun 5, 2020 · Service Bulletin/Repair Instructions
    For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers are advised to follow Workshop Manual (WSM) Procedures and use service parts recommended by Ford only. Ford has received reports of toe link failures …
  • SSM 48858 May 29, 2020 · Service Bulletin/Repair Instructions
    Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two …
  • SSM 48834 May 22, 2020 · Service Bulletin/Repair Instructions
    Some 2017-2019 Explorer/Police Interceptor Utility vehicles may exhibit various noise concerns while turning. Workshop Manual (WSM), Section 211-02 Power Steering > Diagnosis and Testing is in the process of being updated with improved information to aid wi…
  • SSM 48821 May 14, 2020 · Service Bulletin/Repair Instructions
    For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers are advised to follow Workshop Manual (WSM) Procedures and use service parts recommended by Ford only. Ford has received reports of toe link failures …
  • TSB 20-2171 May 18, 2020 · Service Bulletin/Repair Instructions
    Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat p…
  • TSB 20-2154 May 7, 2020 · Service Bulletin/Repair Instructions
    Some 2016-2019 Explorer vehicles may exhibit roof rail covers that become loose or partially detached. This may be caused by a lack of retention of the clips securing the roof rail covers. To correct the condition, follow the Service Procedure to replace th…
  • 17B25-S5 Sep 26, 2018 · Service Bulletin/Repair Instructions
    Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
  • 18B19-S1 Oct 31, 2018 · Service Bulletin/Repair Instructions
    Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints. Certain 2017 Model Year Continental Livery Vehicles - Exterior Door Handle Replacement
  • 17G01-S2 Aug 10, 2018 · Service Bulletin/Repair Instructions
    Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Rear Suspension Toe Link Replacement
  • 17B25-S4 Nov 13, 2017 · Service Bulletin/Repair Instructions
    Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
  • 17B25-S3 Oct 25, 2017 · Service Bulletin/Repair Instructions
    Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
  • 17B25-S1 Sep 21, 2017 · Service Bulletin/Repair Instructions
    Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
  • 17B25 Sep 13, 2017 · Service Bulletin/Repair Instructions
    Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
  • SSM 45914 Jul 1, 2016 · Service Bulletin/Repair Instructions
    SOME 2017 POLICE UTILITY VEHICLES BUILT ON OR BEFORE 6/23/2016 AND EQUIPPED WITH THE DARK CAR OPTION MAY EXHIBIT THE DARK CAR FEATURE NOT ENABLING. TO ADDRESS THIS CONCERN, UPDATE THE AS-BUILT DATA IN THE BODY CONTROL MODULE (BCM). MAKE SURE YOU ARE CONNECT…
Source: NHTSA manufacturer communications files.