2009 Ford Explorer

33 complaints on file, page 1 of 2.

1. Filed Apr 19, 2021Failure Apr 1, 2021Overland Park, KSUnknown or other

   TRANSMISSION WENT OUT WHILE DRIVING ON EXPRESSWAY SPEED LIMIT WAS75 MPH ON CRUISE CONTROL

   NHTSA complaint 11412923
2. Filed Jan 24, 2021Failure Sep 2, 2020Bakersfield, CAAir bags, Fuel/propulsion system, Seat belts

   MY CAR HAS AIRBAG LIGHT ON AND I HAVE CONSTANT PROBLEMS WITH THE FUEL SYSTEM, AND A FEW ELECTRICAL PROBLEMS.

   NHTSA complaint 11389683
3. Filed May 14, 2020Failure May 14, 2020184,494 milesFort Worth, TXEngine, Power train, Service brakesCrash

   SUV SEEMS TO BE IDLED DURING START UP OR EVEN WHEN DRIVING. SOUNDS AIRY LIKE ITS TRYING TO ACCELERATE. ALSO I HAVE HAD BREAK PADS REPLACED MORE THAN USUAL. MECHANIC SAID IT WAS REPORTED THAT THEY HAVE GONE OUT MORE THAN NORMAL. EACH TIME GOING OUT BEFORE WARRANTY EXPIRED. TODAY, CAR WAS PLACED IN REVERSE AND CAR SPENT OUT OF CONTROL SPINNING AROUND 3 TIMES BEFORE IT CAME TO A COMPLETE STOP BEFORE CRASHING INTO ANOTHER VEHICLE. THIS TOOK PLACE IN THE PARKING LOT OF WALMART. *TR

   NHTSA complaint 11324598
4. Filed Oct 26, 2018Failure Oct 2, 201862,684 milesBessemer, ALEngine

   TL* THE CONTACT OWNS A 2009 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE STALLED NUMEROUS TIMES WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO TOWN AND COUNTRY FORD (5041 FORD PARKWAY, BESSEMER, ALABAMA 35022, (205)491-0000) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED. THE DEALER REPLACED THE THROTTLE BODY, BUT THE VEHICLE CONTINUED TO STALL WHILE DRIVING VARIOUS SPEEDS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 62,684. *TT CONSUMER STATED CAR WOULD STOP WITHOUT ANY WARNING. *JB

   NHTSA complaint 11142866
5. Filed Sep 17, 2018Failure Sep 11, 2018100,000 milesSAN TAN Valley, AZUnknown or other, Vehicle speed control

   THROTTLE BODY ISSUES, INTERMITTENT STAHLS, PEDAL SURING FORWARD WHEN ACCELERATED. THIS IS A HUGE SAFETY RISK AND FROM WHAT I HAVE READ A DEFECT IN THE 2009 FORD MODELS. MY TRUCK IS IN THE MIDDLE OF THE REPAIR AND I DO NOT HAVE AN EXTENDED WARRANTY AND I BELIEVE FORD SHOULD PAY FOR THE EXPENSES OF REPAIRING THIS DEFECT.

   NHTSA complaint 11129927
6. Filed Jul 18, 2018Failure Jun 17, 2018135,000 milesDerry, NHUnknown or other

   THE SHIFTER DOES NOT STAY IN PLACE. THE CAR DOES NOT STAY IN GEAR. IT WILL ROLL BACKWARDS BECAUSE THE PIN IN SHIFTER IS NOT WORKING.

   NHTSA complaint 11112179
7. Filed May 3, 2018Failure May 1, 2018100,000 milesSeminole, FLElectronic stability control (esc)

   FORD: MY 2009 FORD EXPLORER EDDIE BAUER V6 EXHIBITS AN INTERMITTENT FAULT/ALARM WITH THE RSC SYSTEM WHILE DRIVING ON PUBLIC ROADS (STREET, FREEWAY, HIGHWAY). ALL THE INSTANCES OCCURRED HAD BEEN PROPERLY DOCUMENTED AND DISCUSSED WITH THE LOCAL FORD DEALER IN REPEATED VISITS THAT SHOULD BE DOCUMENTED ON THEIR BOOKS. IN ALL INSTANCES THE ALARM IS *** NOT *** REGISTERED IN THE NON-VOLATILE MEMORY (NVM) PORTION OF THE ON BOARD COMPUTER CODE IS B1432 CONTROL MODULE FAILURE

   NHTSA complaint 11091588
8. Filed Apr 11, 2018Failure May 13, 2017Tyler, TXWheelsCrash

   2009 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO WHEEL SEPARATION WHICH RESULTED IN AN AUTOMOBILE ACCIDENT. *LD *JS

   NHTSA complaint 11061728
9. Filed Feb 11, 2018Failure May 13, 2017102,520 milesTyler, TXWheelsCrash1 injured

   IN MAY 2017 I HAD SERVICE PERFORMED ON MY 2009 FORD SUV (INCLUDING REPLACEMENT OF FRONT AND REAR BRAKE PADS AND TURN OF ALL FOUR ROTORS) AT MY LOCAL FORD DEALERSHIP. ON MAY 13, 2017, MYSELF, MY WIFE, AND OUR TWO CHILDREN (BOTH MINORS, AGES 2 AND 8) WERE INVOLVED IN A VEHICLE ACCIDENT DUE TO A WHEEL SEPARATION OF MY SERVICED FORD SUV. MY FORD SUV WAS TOWED BACK TO MY LOCAL FORD DEALERSHIP FOR REPAIRS. I WAS TOLD DAMAGE TO MY FORD SUV INCLUDED: 1) A FAILED WHEEL BEARING AND 2) ALL FIVE LUG NUTS ON THE DRIVER SIDE HAD SHEERED OFF. I WAS TOLD ALL PREVIOUS WORK PERFORMED ON MY FORD SUV FOLLOWED PROCEDURES ESTABLISHED BY FORD MOTOR COMPANY. I REQUESTED AN INVESTIGATION (BY MY LOCAL FORD DEALERSHIP) INTO THE CAUSE OF MECHANICAL FAILURES RESULTING IN THE VEHICLE ACCIDENT. AS OF MAY 30, 2017, NO INVESTIGATIVE FINDINGS WERE REPORTED TO ME; AND I AGAIN REQUESTED AN INVESTIGATION INTO THE CAUSE OF MECHANICAL FAILURES IN JUNE 2017, AND JULY 2017. AS OF AUGUST 2017, NO INVESTIGATIVE REPORT NOR FINDINGS WERE PROVIDED TO ME. I CONTACTED FORD MOTOR COMPANY AND REQUESTED AN INVESTIGATION INTO THE CAUSE OF MECHANICAL FAILURES OF MY FORD SUV INCLUDING A VEHICLE ACCIDENT RECONSTRUCTION BECAUSE FORD MOTOR COMPANY PUBLICLY REFERENCES CORPORATE POLICIES AND DIRECTIVES RELATED TO PRODUCT QUALITY, SAFETY AND ENVIRONMENTAL MATTERS APPLYING TO ITS GLOBAL OPERATIONS. AS OF NOVEMBER 2017, NO RECONSTRUCTION REPORT NOR INVESTIGATIVE REPORT NOR FINDINGS WERE PROVIDED TO ME BY EITHER FORD MOTOR COMPANY OR MY LOCAL FORD DEALERSHIP. I PROVIDED NOTICE TO FORD MOTOR COMPANY AND MY LOCAL FORD DEALERSHIP I WOULD CONTACT THE NHTSA REQUESTING AN INVESTIGATION INTO THIS EVENT(S) ASSERTING MY CONSUMER PROTECTED RIGHTS TO INFORMATION, HONEST SERVICES, SAFETY, CHOICE, AND EQUAL PROTECTION HAD BEEN VIOLATED. I REQUEST MY SAFETY COMPLAINT BE RECEIVED AND REVIEWED FOR FURTHER INVESTIGATIVE ACTION.

   NHTSA complaint 11072568
10. Filed Nov 21, 2017Failure Nov 14, 2017Orland Park, ILVehicle speed controlCrash

    TL* THE CONTACT OWNS A 2009 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO A BRICK WALL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT MULTIPLE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

    NHTSA complaint 11047822
11. Filed Feb 16, 2017Failure Feb 2, 201760,000 milesNewport News, VAUnknown or other

    CAR OFTEN FILLS WITH A STRONG SULFUR (EGG LIKE) SMELL. VERY NOTICEABLE AFTER LONG TRIPS OR VERY HOT DAYS. THIS HAS BEEN HAPPENING FOR SEVERAL YEARS.

    NHTSA complaint 10954992
12. Filed Jan 3, 2017Failure Jan 2, 201731,000 milesMemphis, TNEngine, Vehicle speed control

    TL* THE CONTACT OWNS A 2009 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO COAST TO THE SHOULDER WITH NO POWER BRAKE OR STEERING ABILITY. THE CONTACT WAITED FOR APPROXIMATELY TWO MINUTES AND STARTED THE VEHICLE NORMALLY, BUT THE WARNING INDICATOR WAS STILL ILLUMINATED. THE DEALER DIAGNOSED THAT THE THROTTLE BODY FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. ...UPDATED 02/22/17 *BF *TR

    NHTSA complaint 10939256
13. Filed Nov 28, 2016Failure Nov 28, 2016250 milesFarmington Hills, MIElectrical system, Electronic stability control (esc), Service brakes

    FORD: MY 2009 FORD EXPLORER EDDIE BAUER V6 EXHIBITS AN INTERMITTENT FAULT/ALARM WITH THE RSC SYSTEM WHILE DRIVING ON PUBLIC ROADS (STREET, FREEWAY, HIGHWAY). ALL THE INSTANCES OCCURRED HAD BEEN PROPERLY DOCUMENTED AND DISCUSSED WITH THE LOCAL FORD DEALER IN REPEATED VISITS THAT SHOULD BE DOCUMENTED ON THEIR BOOKS. IN ALL INSTANCES THE ALARM IS *** NOT *** REGISTERED IN THE NON-VOLATILE MEMORY (NVM) PORTION OF THE ON BOARD COMPUTER (AS EVIDENCED BY DEALER RECORDS TO ME). THIS SHOULD BE INVESTIGATED BY FORD AND THIS AGENCY. DATE BELOW IS THE LATEST INSTANCE OF THIS EVENT. IT HAD BEEN OBSERVED, RECORDED AND DISCUSSED WITH FORD IN AT LEAST 5 OTHER TIMES. ON ALL INSTANCES BUT ONE, THE ALARM (VISUAL AND SOUND CHIME) REPEATS FOR AT LEAST 2 MINUTES WITHIN AN INTERVAL OF 5 MINUTES AND FOR AS LONG AS THE CAR IS DRIVEN. THIS IS VERY ANNOYING AND PRONE TO DISTRACTION OF THE DRIVER. THERE IS NO KNOWN OVERRIDE BUTTON TO DISARM THE ALARM/ANNUNCIATION. AT ONE INSTANCE I HAD MY OWN OBD2 DEVICE CONNECTED TO THE OBD2 PORT TO CAPTURE THESE EVENTS WHEN IT HAPPENED. THIS THIRD PARTY DIVIDE DID NOT REGISTER A FAULT CODE. I FIND THIS (BUT MAINLY THE OFFICIAL DEALER TECHNICAL EXPERTS LACK OF RECORDED FAULT CODE) HIGHLY DISTURBING GIVING THE IMPLICATION THAT A FAILURE OF THE ROLL-STABILITY-CONTROL (RSC) CAN IMPART TO THE VEHICLE AND ITS OCCUPANTS. *TR

    NHTSA complaint 10928391
14. Filed Nov 1, 2016Failure Oct 31, 201695,000 milesChardon, OHVisibility/wiper

    TL* THE CONTACT OWNS A 2009 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY, THE HINGES ON THE REAR HATCHBACK WINDOW DISINTEGRATED AND CAUSED THE WINDOW TO DETACH ITSELF COMPLETELY FROM THE FRAME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 95,000.

    NHTSA complaint 10920509
15. Filed Sep 29, 2016Failure Aug 6, 1993Buxton, NHElectrical system, Body, Suspension

    PLEASE KEEP ANONYMOUS AND REFERENCED UNDER J9EL1, MC32SZ, KYH2U AS THE PERSON OR PERSONS RESPONSIBLE FOR THE VEHICLE WITH REAR LICENSE PLATE TAG# OBX90432 MAY BE AN ISIS/ISIL MEMBER LEADER AND OR BOTH AND HAS SEXUALLY ASSAYED AND ABUSED ME SINCE 1993. HER CAR HAS NO VIN NUMBER ON IT BECAUSE IT HAS BEEN SAWED OFF. I CHECKED MYSELF. SHE WORKS AT DIAMOND SHOALS RESTAURANT IN BUXTON, NC 27920 AND SHE BREAKS INTO MY HOME AT NIGHT WHEN I'M SLEEPING. SHE IS ASSOCIATED WITH DEVIL WORSHIPING, DRINKING BLOOD, AND SHE'S A WELL KNOWN IV DRUG USER IN DARE COUNTY AND HAS BEEN SINCE 1977. SHE VIOLATES MY PRIVACY AND CIVIL RIGHTS EVERY DAY AND CONSTANTLY HARASSES ME AND MY FAMILY. SHE DRIVES A GREENISH BLUE FORD EXPLORER THAT'S PROBABLY BEEN WRECKED NUMEROUS TIMES AND PUT BACK TOGETHER AND TAKEN APART TO SELL ITS PARTS FOR DRUG MONEY SEVERAL TIMES. I HAVE WRITTEN COMPLAINTS TO THE DEPT OF EDUCATION, THE DEPT OF JUSTICE, THE DEPT OF HEALTH AND HUMAN SERVICES, THE DEPT OF HOMELAND SECURITY AND THE DEPT OF HOUSING AND URBAN DEVELOPMENT AND SHERRI THOMAS BREAKS BOUNDARIES WITH HER VEHICLE IN THE ROAD EVERY DAY UNDER THE PRIVACY ACT OF 1974 5U.S.C. 552A, THE FREEDOM OF INFORMATION ACT 5U.S.C. 552, AND 34 C.F.R 5B.9(B)

    NHTSA complaint 10910631
16. Filed Jul 8, 2016Failure Jul 7, 2016105,000 milesSchuylerville, NYBody1 injured

    2009 FORD EXPLORER REAR WINDOW HINGE BROKE, CAUSING THE WINDOW GLASS TO DROP. I WAS AT THE REAR OF THE VEHICLE, PUSHED THE WINDOW RELEASE BUTTON, WINDOW STARTED TO OPEN, THEN THE HINGE GAVE OUT. WAS ABLE TO CATCH WITH RIGHT HAND, PINNING MY WRIST AGAINST THE GLASS AND REAR HATCH. I SEE A SIMILAR SAFETY RECALL 04S20 WAS ISSUED FOR 2002 - 2005 VEHICLES FOR THE SAME ISSUE, SAME HINGE BEING USED ON MY 2009.

    NHTSA complaint 10883529
17. Filed Mar 30, 2015Failure Mar 25, 201550,000 milesOceana, WVAir bags, Seat beltsCrash2 injured

    TL* THE CONTACT OWNED A 2009 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE UNEXPECTEDLY TRAVELED OFF THE ROAD AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY AND THE FRONT DRIVER'S SEAT BELT BUCKLE FAILED TO LOCK PROPERLY. THE DRIVER SUFFERED A FRACTURED RIB, BRUISED LUNG, AND A BROKEN TOOTH. IN ADDITION, THE CONTACT SUSTAINED AN INJURY TO THE FOREHEAD. MEDICAL ATTENTION WAS RECEIVED. A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

    NHTSA complaint 10702544
18. Filed Nov 19, 2014Failure Jul 15, 201461,500 milesChicopee, MAVehicle speed control

    I STARTED THE EXPLORER AND WENT ABOUT 300 FEET AND PULLED OVER TO ALLOW AN EMERGENCY VEHICLE TO PASS. THE EXPLORER CONTINUED TO ACCELERATE BUT WAS HELD BACK BY THE BRAKES UNTIL I SHUT THE ENGINE OFF. UPON RESTARTING THE EXPLORER RAN FINE UNTIL ANOTHER INCIDENT IN MID OCTOBER. I STARTED THE EXPLORER AND WENT ABOUT 500 FEET TO A STOP SIGN AND AS I SLOWED DOWN THE EXPLORER WANTED TO KEEP GOING. AS I WAS IN A SHOPPING MALL PARKING LOT AND NO ONE WAS AROUND (ALSO BEING THE SECOND TIME THIS HAPPENED) I PUSHED HARDER ON THE BRAKE AS THE ENGINE SURGED. THIS TIME I HIT THE CRUISE CONTROL OFF BUTTON ON THE STEERING WHEEL AND THE SURGE STOPPED. NEITHER TIME WAS THE CRUISE CONTROL ON. ALSO EACH TIME THE EXPLORER HAD JUST BEEN STARTED. NO LIGHTS INDICATING A FAILURE ON THE DASH. NO CHANCE I HIT THE CRUISE BUTTON. *TR

    NHTSA complaint 10659418
19. Filed Sep 11, 2014Failure Jul 30, 201476,000 milesPinch, WVSteering

    TL* THE CONTACT OWNS A 2009 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE MADE A LOUD ABNORMAL NOISE AND SUDDENLY LOST CONTROL OF THE STEERING WHEEL. THE CONTACT MENTIONED THAT NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE FAILURE OCCURRED AS A RESULT OF THE PASSENGER SIDE TIE ROD END SEPARATING FORM THE VEHICLE. HOWEVER, THE TIE ROD DID NOT SUSTAIN ANY DAMAGES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

    NHTSA complaint 10632457
20. Filed Dec 2, 2013Failure Sep 17, 201385,000 milesWesterville, OHEngine

    WHEN FIRST STARTING THE VEHICLE, THERE IS A LOUD TICKING NOISE. AFTER RESEARCHING IT ONLINE, IT APPEARED TO BE A VERY COMMON PROBLEM WITH SOME OF THE EXHAUST MANIFOLD BOLTS SNAPPING OFF CAUSING A LEAK OF EXHAUST GASES. WE TOOK THE CAR TO A SHOP AND THE PROBLEM WAS CONFIRMED. THE REPAIRS WILL BE OVER $1,000, AND THIS SAME ISSUE HAS BEEN REPORTED IN ONLINE FORUMS QUITE FREQUENTLY. *TR

    NHTSA complaint 10554409