2019 Ford Flex

251 complaints on file, page 1 of 13.

1. Filed Sep 29, 2026Failure Dec 20, 202480,000 milesHemet, CABack over prevention, Structure

   The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for parts to be available. The contact stated that while driving approximately 45 MPH, the B-pillar trim on the front driver's side door detached from the top of the door, causing the top half of the trim to separate from the rest of the trim. The contact stated that the same trim on the rear driver's side door had slightly detached. The back over prevention camera was inoperable and only displayed a black screen and made a beeping sound while in reverse. The dealer was contacted and failed to confirm when parts would be available. The failure mileage was approximately 80,000.

   NHTSA complaint 11767728
2. Filed Sep 29, 2026Failure Jan 29, 202546,000 milesCloquet, MNBack over prevention

   The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera was inoperable. The message "Camera Unavailable" was displayed, requiring the contact to press OK. The dealer was contacted several times and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 46,000.

   NHTSA complaint 11767721
3. Filed Sep 22, 2026Failure Jan 1, 2025Smithville, TNUnknown or other

   I've been waiting for the recall repairs for the rear view camera for 1 1/2 years. Backing without this safety equipment is a hazard. I'm a patient person, but this is ridiculous.

   NHTSA complaint 11766183
4. Filed Sep 18, 2026Failure Dec 13, 202445,000 milesMidland, NCBack over prevention, Structure

   The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time to make the parts available. The contact stated that when in reverse, the back over prevention camera displayed the image at the rear of the vehicle in reverse. The dealer was contacted twice and, most recently, advised the contact to wait an additional six months for parts. The failure mileage was approximately 45,000.

   NHTSA complaint 11765215
5. Filed Sep 17, 2026Failure Nov 1, 2024Richmond, MIRearview system braking, Unknown or other

   Recieved recall notice 24S25 / NHTSA 24V951XXX about defected rear view camera malfunction. I have had an ongoing issue with camera not operating correctly. I have made several calls to Ford dealership and continued to be told parts not available. Why issue a recall and after 20 months latter still no fix. I am sure if I paid to have camera fixed the parts would be available. Is there a date parts will be available. Please help. [XXX] [XXX] VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11764980
6. Filed Sep 16, 2026Failure Sep 16, 202695,000 milesAvondale, AZBack over prevention

   The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image was intermittently blurry or inverted. The contact received notifications of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to complete the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recalls. The approximate failure mileage was 95,000.

   NHTSA complaint 11764789
7. Filed Sep 15, 2026Failure Sep 15, 2026Brownsville, TXUnknown or other

   My backup camera is not working intermittently or will display a grainy image or black and blue lines. Sometimes it will just be a black screen. Other models of my vehicle had the backup camera recalled but my dealer is saying my vin isn’t included in the recall.

   NHTSA complaint 11764528
8. Filed Sep 14, 2026Failure Aug 14, 2026Gardner, KSRearview system braking, Body

   Exterior b-pillar applique trim on front driver and passenger doors have ripped from the vehicle while driving. Driver side trim includes key code pad and wires. Dealer has no parts available and taking no appointments. Rear camera not working consistently. Dealer has no parts available and taking no appointments.

   NHTSA complaint 11764161
9. Filed Sep 3, 2026Failure Jul 24, 2026Norwalk, IAUnknown or other

   My backup camera is not working all the time, sometimes it comes on but more than not it doesn’t work, I contacted a Dealer and they said there is no solution for this issue.

   NHTSA complaint 11762025
10. Filed Sep 3, 2026Failure Sep 3, 2026Norwalk, IAUnknown or other

    Getting on Interstate 35 at Bevington, Iowa and heard a noise at drivers side window and a piece of trim broke in 2 pieces, scared me and I pulled over on the Interstate to look and there was a piece hanging from some wires on drivers door

    NHTSA complaint 11762023
11. Filed Sep 2, 2026Failure Dec 24, 2024Milan, MIBack over prevention

    The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera was inoperable. While reversing in the driveway, the camera operated intermittently. The contact stated that it was difficult to reverse from a parking spot. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention). The contact called the local dealer ten times and was informed that parts were not yet available and that vehicle owners would be notified when the parts became available.

    NHTSA complaint 11761688
12. Filed Aug 28, 2026Failure Aug 28, 2026Presque Isle, MEPower train, Steering, Suspension

    As with many other 2019 Flex owners, I brought my Ford Flex in for a state inspection and surprise surprise! I have to replace my toe link already! Failure after failure.

    NHTSA complaint 11760411
13. Filed Aug 27, 2026Failure Dec 1, 2025100,000 milesAnaheim, CABack over prevention, Structure

    The contact owns a 2019 Ford Flex. The contact received notifications for NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to perform the recall repairs were not yet available. The contact experienced both failures. The contact stated that upon shifting into reverse, the rearview camera displayed a blank or distorted image, and the B-pillar trims detached. The dealer was contacted; however, the vehicle was not diagnosed or repaired because the recall remedies were unavailable. The contact stated that the manufacturer had failed to provide a remedy in a timely manner. The manufacturer was not notified of the failure. The failure mileage was 100,000.

    NHTSA complaint 11759997
14. Filed Aug 26, 2026Failure Aug 26, 202450,000 milesMiami, FLBack over prevention, Structure

    The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while reversing, the rear-view camera was inoperable. Additionally, the driver's side B-pillar trim detached, allowing water to leak into the vehicle. The vehicle was taken to the dealer, where it was inspected but not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

    NHTSA complaint 11759656
15. Filed Aug 24, 2026Failure Oct 1, 202470,000 milesSheridan, ORBack over prevention, Structure

    The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); ); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver's and passenger's side door B-pillar trims had detached, causing wind noise while driving. Additionally, the rear-view camera displayed a distorted image while reversing. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

    NHTSA complaint 11759218
16. Filed Aug 21, 2026Failure Jun 11, 2026Cumberland, WIStructure

    See attached document for complaint.

    NHTSA complaint 11758579
17. Filed Aug 13, 2026Failure Aug 13, 202060,000 milesFullerton, CABack over prevention

    The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rear-view camera was distorted and flipped upside down. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

    NHTSA complaint 11756735
18. Filed Aug 7, 2026Failure Jul 15, 202535,000 milesBelleville, MIBack over prevention, Seat belts, Structure

    The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera went blank and flashed on and off. The contact stated that while attempting to latch the front driver's seat belt, the seat belt failed to retract as intended. The contact stated that the seat belt was stuck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 24V951000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the failure was a persistent failure. The contact stated that the rear-view camera failure was an inconvenience and a hazard due to a disability. The contact stated that turning the neck was painful while reversing. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

    NHTSA complaint 11755447
19. Filed Aug 4, 2026Failure Aug 4, 202490,000 milesCorbin, KYBack over prevention

    The contact owns a 2019 Ford Flex. The contact stated that the rear-view camera unexpectedly turned off while reversing. The contact stated that it was difficult to reverse while the back over prevention camera was inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

    NHTSA complaint 11754666
20. Filed Aug 3, 2026Failure Nov 25, 2025Clarkston, MIUnknown or other

    My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent. This failure eliminates my rearward line of sight, creating an immediate back-over crash risk and a severe pedestrian safety hazard. This vehicle is part of the model pool affected by the Ford Safety Recall 24S75 (NHTSA Campaign 24V951000) and the expanded 25SB8 camera recall. I am filing this to document the active failure of this safety component on my specific VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11754437