Hatchback, electric, built in United States. Owner complaints on file from Apr 4, 2017 to Jul 7, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 16V-479 | Jun 28, 2016 | Transmission's differential pinion gear shaft may overheat and fracture | Powertrain | 865 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
When on freeway car suddenly displays an alert saying Stop safely now And will shut off , while driving makes it impossible to properly control the car . It has done this on multiple occasions, On the freeway , on residential streets and also when starting from park and proceeding to drive car has suddenly stopped and unable to restart right away
NHTSA complaint 11599912The Body Control Module controlling the lights, hatch, and door lock/unlock malfunctioned. Its a serious safety issue when the lights go out unexpectedly while driving.
NHTSA complaint 11502673IT RAINED, AND CAR STOPPED. NO MOTIVE POWER. A RED WARNING, "STOP SAFELY NOW" MESSAGE ON DASH. TOWED TO DEALERSHIP. THERE WAS A TECHNICAL SERVICE BULLETIN 20-2004 TO PUT ON A SPLASH SHIELD TO KEEP THE 318VOLT (HIGH!) CONNECTOR FROM BEING HIT BY WATER, BUT THE DEALERSHIP JUST PUT ON A BIG 350 AMP FUSE AND PUT THE CAR BACK IN SERVICE. THE FUSE BLEW DUE TO WATER INTRUSION. TREATED A SIDE EFFECT, NOT THE MAIN PROBLEM. THEY REFUSED TO DO WHAT WAS IN TSB 20-2004 & FSA 16B02. THE ATTACHED PICTURE SHOWS HOW CLOSE THE TIRE IS TO THE HIGH VOLTAGE BATTERY CONNECTOR! FORD KNOWS THIS, BUT NO RECALL, AND DEALERSHIP REFUSES TO FIX.
NHTSA complaint 11319990TL* THE CONTACT OWNS A 2016 FORD FOCUS ELECTRIC. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CHARGER CABLE OVERHEATED AND BURNED. THE CONTACT STATED THAT THERE WAS A BURN MARK ON THE OUTLET. THE CONTACT STATED THAT NO SPARKS OR FLAMES WERE SEEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT); HOWEVER, THE VEHICLE YEAR WAS EXCLUDED FROM THE RECALL. THE VEHICLE WAS TAKEN TO LARRY H. MILLER FORD LINCOLN DRAPER (11442 LONE PEAK PKWY, DRAPER, UT 84020, (801) 590-0561), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
NHTSA complaint 11256941I PURCHASED THE VEHICLE NEW ON 3/17/17. A SAFTEY RECALL (16V479) HAD PREVIOUSLY BEEN ISSUED FOR THE VEHICLE BACK IN JUNE 2016. THE DEALER SOLD ME THE VEHICLE EVEN THOUGH IT WAS UNDER A STOP-SALE RECALL IN VIOLATION OF THE MOTOR VEHICLE SAFETY ACT. A FEW DAYS AFTER PURCHASING THE VEHICLE, THE DEALER ASKED ME TO TAKE IT IN FOR WARRANTY WORK. I HAVE NOT HAD USE OF THE VEHICLE FOR THE WEEK SINCE AND AM BEING TOLD THAT IT MAY TAKE 2 MORE WEEKS FOR THE REPAIR WORK TO BE COMPLETED. THE DEALER VIOLATED THE LAW AND THE STOP-SALE RECALL ORDER ON THE VIN BY SELLING ME THE VEHICLE BEFORE THIS REPAIR WORK WAS DONE. I PAID FOR THE VEHICLE, BUT WILL HAVE ONLY BEEN ABLE TO USE IT FOR ABOUT 1 WEEK OVER THE COURSE OF THE FIRST MONTH. NEWS REPORTS INDICATE THAT THE NHTSA HAS FINED DEALERS IN THE PAST FOR THIS.
NHTSA complaint 10970548Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.