Sedan, plug-in hybrid, built in Mexico. Owner complaints on file from Feb 18, 2015 to May 12, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
22 complaints on file, page 1 of 2.
The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibrated. In addition, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired due to costs. The manufacturer was made aware of the failure. The failure mileage was approximately 100,008.
NHTSA complaint 11660403The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be replaced due to several holes and cracks being found on the engine block. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
NHTSA complaint 11617448The contact owns a 2015 Ford Fusion Energi. The contact stated while driving approximately 45-60 MPH, the vehicle started making an abnormally loud humming sound while releasing the accelerator pedal. The contact stated that upon depressing the accelerator pedal, the vehicle hesitated and jerked backward several times. The contact was able to continue driving; however, the failure reoccurred increasingly while driving the following day. The warning message "Engine coolant temperature - Pull Over As Soon As Possible" was displayed. The contact veered to the side of the road. The vehicle was towed to the local dealer where the failure was diagnosed as a transmission failure. The dealer informed the contact that the repair would be covered by the manufacturer; however, the parts were on back order. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,070.
NHTSA complaint 11470278The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart the vehicle he would break into the vehicle through the trunk to get to the battery and jumpstart the vehicle. The contact had taken the vehicle to the dealer and was informed that there was no recall associated with the VIN and that there were no known issues. The contact stated that the manufacturer knew about the issue but decided not to issue a recall. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the issue. The contact was referred to NHTSA for assistance. The approximate failure mileage of 96,000. Consumer found a website explaining exactly what was happening with consumer's car was found on lenberglaw.com lemon law vehicles.
NHTSA complaint 11443137TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE THE VEHICLE WAS CHARGING, THE PLUG MELTED INTO THE WALL AT THE CONTACT'S HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) AND THEY STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint 11186872IF I CRANK THE CAR SOON AFTER CUTTING IT OFF, (WHILE IT'S STILL WARM) ENGINE SPUTTERS THEN QUITS, AS IF IT ISN'T GETTING ENOUGH FUEL. SO WHEN GETTING GAS, I HAVE TO HOLD DOWN THE GAS PEDAL OR ENGINE QUITS. AS SOON AS I START PUMPING, THE ENGINE STARTS CHOKING. I CAN'T TURN OFF THE IGNITION WHILE PUMPING GAS BECAUSE IT WON'T STAY CRANKED ONCE I TRY TO DRIVE AWAY UNLESS I REV THE RPM'S UP REALLY HIGH FOR A PERIOD OF TIME. I'VE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE CAN FIGURE OUT WHAT'S WRONG. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER A YEAR. AND NOW WHITE SMOKE BILLOWS OUT OF THE TAIL PIPE WHEN IT'S CRANKED. SECOND PROBLEM....ELECTRICAL. SOME OF THE STEERING WHEEL BUTTONS, SUCH AS CRUISE AND HANDS-FREE CALLING STOP WORKING OVER TIME. THIRD PROBLEM.... FRONT CV JOINTS WEAR OUT WAY TOO SOON. I HEARD OF A RECALL ON THE NEWS A COUPLE OF MONTHS AGO FOR MY CAR THAT SOUNDED LIKE MY ENGINE ISSUE, BUT NOW I CAN'T LOCATE THE RECALL ANYWHERE. THEY EVEN TOOK IT OFF OF THE NEWS CHANNEL'S WEBSITE. DURING THE BROADCAST, THEY SAID THE RECALL WOULD BEGIN DECEMBER 10TH. WHAT HAPPENED??? DID FORD CHANGE ITS MIND? SURE WOULD HELP ME OUT! I'M ENTERING THE OCCURRENCE DATE 1/1/17, BUT THIS HAS BEEN GOING ON WELL OVER ONE YEAR, MAYBE 2.
NHTSA complaint 11162795NHTSA RECALL 18V-592. FORD RECALL 18S24. CONVENIENCE CHARGE CORD REPLACEMENT. FORD HAS NOT PROVIDED A TIMELY RESOLUTION TO THIS RECALL AND HAS NOT PROVIDED A REASONABLE/PRACTICAL TEMPORARY SOLUTION TO CHARGING MY VEHICLE WITH A REPLACEMENT CORD THAT IS AVAILABLE, WITH A DIFFERENT PART # THAN MY CURRENT CORD. THE PART IS AVAILABLE BUT WOULD NOT BE HONORED UNDER THIS RECALL. THAT PART # IS HS7210B706A. IF THIS CHARGING CABLE IS AVAILABLE FOR MY CAR, THEN WHY CAN'T IT BE PROVIDED AT NO COST UNTIL THE REPLACEMENT CORD IS PROVIDED AT WHICH TIME, I CAN RETURN PART # HS7210B706A? PLEASE ADVISE THE BEST WAY TO PROCEED WITH OBTAINING A TEMPORARY CORD FOR CHARGING MY ELECTRIC VEHICLE OR AUTHORIZE OBTAINING PART #HS7210B706A AT NO COST.
NHTSA complaint 11153693SHIFTER BUSHING CABLE - THIS PART BROKE OFF FROM MY VEHICLE BACK IN JULY. THE BUSHING CONNECTS SHIFTER ARM TO TRANSMISSION. WITHOUT THIS PIECE, MY VEHICLE NEEDS ASSISTANCE TO COMPLETE EVERY SINGLE SHIFT. WHEN ATTEMPTING TO MOVE FROM PARK TO DRIVE, I HAVE TO GET OUT OF MY VEHICLE, OPEN THE HOOD, PLACE THE SHIFTER DOWN ON THE TRANSMISSION ARM, THEN SHIFT THE CART. TO GO FROM DRIVE TO PARK, I HAVE TO ENGAGE THE PARKING BREAK, GET OUT OF THE CAR, POP THE HOOD, REATTACH THE SHIFTER ARM, THEN SHIFT THE CAR. THIS ISSUE HAS BEEN ONGOING SINCE JULY 2018 WITH NO NOTICE FROM FORD ON WHEN THE REPLACEMENT PART WILL BE AVAILABLE. THIS SPECIFIC PART IS NOT SOLD ON THE AFTERMARKET EITHER, MEANING THAT I DO NOT HAVE ANY WAY TO FIX MY CAR AND THUS HAVE TO DEAL WITH THE ISSUE EVERY SINGLE TIME I DRIVE THE CAR. I'M VERY CONCERNED THAT ALL OF THIS SHIFTING AND OPENING AND CLOSING OF MY HOOD IS CAUSING LONG-TERM DAMAGE TO THE CAR (THAT FORD WOULD MOST LIKELY NOT FIX). I HAVE CALLED FORD OVER 8 TIMES TO COMPLAIN AND HAVE RECEIVED NO ETA ON PARTS, NO OTHER WAY TO FIX THE ISSUE, NOR ANY COMPENSATION/HELP TOWARDS ME BEING ABLE TO USE MY CAR. RECALL WAS ISSUED ON JULY 20TH, 2018; OVER 3 MONTHS LATER, NO REPLACEMENT PART HAS BEEN PROVIDED.
NHTSA complaint 11144254WHILE DRIVING MY VEHICLE THE VEHICLE JERKED AND SUDDENLY LOST ALL POWER. I COASTED AS SAFELY AS POSSIBLE TO THE RIGHT LANE AS SOON AS I HAD A 'STOP SAFELY NOW' MESSAGE BLINK ON MY INSTRUMENT PANEL. I ATTEMPTED TO TURN MY CAR BACK ON BUT COULDN'T. AFTER A FEW ATTEMPTS I WAS ABLE TO TURN IT BACK ON ONLY TO HAVE THE SAME JERK MOVEMENT AND LIGHT COME ON. I COASTED ONCE AGAIN TO THE FURTHEST RIGHT LANE BEFORE ATTEMPTING ONCE MORE TO RESTART THE CAR. AFTER ANOTHER SHORT LIVED TAKE OFF I COASTED TO A PARKING LOT. WHILE IN THE PARKING LOT AND EVENTUALLY BEING ABLE TO TURN THE CAR INTO ACC IT HAPPENED ONCE MORE AND THE VEHICLE SHUT OFF AGAIN.
NHTSA complaint 11133032THE CAR HAS STOPPED CHARGING AND WILL NOT OPERATE IN HYBRID MODE. FORD AND THE DEALER HAVE THE PARTS ARE BACK ORDER FOR OVER 4 MONTHS. THE DEALER IS STATING THAT THEY HAVE 4 OTHER VEHICLES WITH THE SAME EXACT ISSUE. THIS SEEMS TO BE AN EMERGING FAILURE POINT ON THESE CARS.
NHTSA complaint 11132870I RECEIVED A SAFETY RECALL IN AUGUST CONCERNING THE TRANSMISSION SHIFTER CABLE. ON SEPTEMBER 9TH, 2018 MY CABLE BROKE AND I WAS UNABLE TO MOVE MY CAR, ROADSIDE SERVICE WAS CALLED AND I WAS ABLE TO GET CAR HOME. CALLED DEALERSHIP LEN STOLERS IN OWINGS MILLS MARYLAND, THEY INFORMED ME THAT PARTS WEREN'T IN YET, BUT THEY COULD FIX MY CAR BUT I WOULD HAVE TO PAY FOR IT, NO SUCH DEAL, THIS IS A SAFETY RECALL FROM FORD MOTORS, TO MAKE THINGS SHORT CAR NOT FIXED YET, AND WAS UNABLE TO GET A LONER AUTO UNTIL PARTS CAME IN, THIS RECALL WAS FORD'S ISSUE, IT'S A SAFETY ISSUE, NEED MY CAR FIXED, UNFAIR TO HAVE TO PAY FOR A RENTAL WHEN MY CAR IN IN A SHOP AS A RESULT OF A FAULTY PART FINISHED BY FORD MOTORS
NHTSA complaint 11128586THE DISPLAY IN THE DASHBOARD SHOWS THE MESSAGE "TEMPORARY LOST COMMUNICATION WITH THE CLIMATE SYSTEM", AND LOCKS THE WINDOWS, THE VENTS STOP WORKING, NO AIR IS COMING THROUGH. IN ADDITION, THE CROSS TRAFFIC WARNING STOPS WORKING, AS WELL.
NHTSA complaint 11119349APIM MODULE FAILURE, AFFECTS OR RENDERS USELESS BACKUP CAMERA, BACKUP ALARM/SENSORS CLIMATE CONTROL NAVIGATION VOICE COMMAND CONTROLS.
NHTSA complaint 11118619TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE DRIVING 50 MPH, THE VEHICLE MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (ART HILL FORD LINCOLN, 901 W LINCOLN HWY, MERRILLVILLE, IN 46410) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
NHTSA complaint 11113414SEVERAL TIMES NOW. WHILE DRIVING THE CAR (AC NORMALLY ON), WE WILL GET TO A FULL STOP FROM DRIVING (OVER ~40 MIN TRIPS)... WHETHER IN TRAFFIC ON A FREEWAY OR STOP SIGN... THE CARS CHECK BRAKE SYSTEM LIGHT WILL FLASH & BEEP, AND THE CAR WILL NOT ACCELERATE. NEITHER THE ELECTRIC MOTOR NOR THE GAS/HYBRID ENGINE WILL ENGAGE AND DRIVE. TURNING OFF AND ON THE CAR DOES NOT RESET IT... IT TAKES REPEAT EFFORT AND SEVERAL MINUTES (ONCE OVER 10 MINUTES) TO BE ABLE TO START UP. CAN'T IMAGINE IF IT WERE TO HAPPEN ON A FREEWAY AGAIN WITH A CHILD OR MY OTHER HALF IN THE CAR! SCARY! TOOK IT TO THE DEALERSHIP SEVERAL TIMES WITHOUT ANY LUCK DIAGNOSING OR FIXING THE ISSUE... WE NEED A RELIABLE VEHICLE THIS IS INSANE. NOW THE CAR IS OUT OF WARRANTY AND DOING IT AGAIN. FORD NOR ANY DEALER SHOP CAN HELP FIX THIS. THEY CAN'T REPRODUCE IT, THE ISSUE IS SPORADIC WHICH MAKES IT WORSE & MORE TERRIFYING TO EXPERIENCE. SO FAR 4 OCCURRENCES WITHIN THE LAST 4 MONTHS. ABOUT 10 + OVER THE 3 YEARS SINCE WE PURCHASED THE CAR NEW. THE LIGHTS ALWAYS RESET BY THE TIME WE MAKE IT TO A DEALER LOT. THEIR SYSTEMS CANNOT TROUBLE SHOOT ANYTHING AT THAT POINT! IT HAPPENED AGAIN RECENTLY WHEN PARKED FOR OVER AN HOUR, AFTER A 80 MILE DRIVE. WHEN WE WENT TO DRIVE HOME, IT WOULD NOT DRIVE/ACCELERATE. SAME BRAKE SYSTEM LIGHT ISSUE WAS POPPING UP AGAIN. ALMOST HAD TO GET A TOW, THEN ALL OF A SUDDEN IT STARTED BACK UP AGAIN AS THE DRIVER GOT TO US.
NHTSA complaint 11112392KEY FOBS BREAK APART UNDER NORMAL USE. CAN BREAK DURING DRIVING CREATING A SERIOUS HAZARD.
NHTSA complaint 11096445WHILE DRIVING DOWN A CITY STREET MY CAR HAD A COMPLETE LOSS OF POWER, WITH MULTIPLE WARNING LIGHTS AND ALARMS GOING OFF. THERE WAS NO WARNING OF THIS FAILURE PRIOR AS THE CAR WAS OPERATING NORMALLY. ASSOCIATED WITH THIS LOSS OF POWER WAS A LOSS OF STEERING AND A LOSS OF POWER ASSIST BRAKING, WHICH RESULTED IN THE CAR CAME TO A STOP IN THE MIDDLE OF THE STREET. ONCE IN PARK IT WOULD NOT ALLOW CHANGING GEARS. A TOW TRUCK REQUIRED THE USE OF TIRE DOLLY'S TO LOAD THE VEHICLE, WHICH WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER MAINTENANCE DEPARTMENT WAS UNABLE TO DIAGNOSE A CAUSE, AND USED THE ANALOGY THAT THE CAR HAD AN "ELECTRICAL SEIZURE," WHICH I INTERPRET AS A CATASTROPHIC ELECTRICAL SYSTEM FAILURE. THEY WERE ABLE TO MAKE THE CAR OPERABLE BY REBOOTING, AND REINSTALLING SOFTWARE, TO THE CAR'S COMPUTER. *TR
NHTSA complaint 10934517TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE INDICATOR TURNED OFF WHEN THE VEHICLE WAS RESTARTED. THE SAME FAILURE OCCURRED PREVIOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE CAM POSITION SHAFT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,486.
NHTSA complaint 10927516THE FIRST TIME THIS HAPPENED I WAS SITTING AT A RED LIGHT AND THEN WHEN I WENT TO ENGAGE (PUT FOOT ON GAS PEDAL) TO MOVE FORWARD THE CAR, THE CAR JUST STOOD STILL. I PUT THE CAR IN PARK AND STARTED THE PROCESS AGAIN AND THEN MOVED FORWARD. THE NEXT DAY, I WAS DRIVING IN TRAFFIC, FROM 15 MPH TO 0 MPH, STOP AND GO TRAFFIC. (STORY OF MY LIFE) FROM BEING IN THE BREAK POSITION TO ENGAGING(PUT FOOT ON GAS PEDAL) TO GO THE VEHICLE WOULDN'T MOVE FORWARD. I PUT THE CAR IN PARK AND BACK INTO DRIVE AND IT STILL WOULDN'T ENGAGE, THEN THE EMERGENCY BRAKE INDICATOR CAME ON AND ALSO COLLISION LIGHT CAME ON. I TRIED THE GAS AGAIN TO MOVE FORWARD AND THE CAR STUTTERED. I PUT THE CAR BACK INTO PARK AND SHUT DOWN THE CAR, I DID THIS 3 TIMES UNTIL ALL THE WARNING LIGHTS WENT OFF. MY GOAL WAS TO GET MY CAR OUT OF THE MIDDLE LANE IN HORRIFIC TRAFFIC. THE CAR FINALLY MOVED FORWARD, IT THEN HAPPENED AGAIN 5 MINUTES LATER, WHEN I WAS TURNING ONTO A STREET. I SHUT THE CAR OFF, THIS TIME IT WAS 2 X. THIS HAPPENED ON SATURDAY AND ON MONDAY MORNING I CALLED FORD TO BRING IN MY VEHICLE. THAT SAME DAY FORD SERVICE SAID THEY CAN NOT FIND A PROBLEM, I TOLD THEM TO KEEP IT THERE AND GAVE PERMISSION FOR THEM TO DRIVE IT MORE TO SEE IF IT HAPPENS. AT THIS TIME I AM IN FEAR OF DRIVING THAT VEHICLE, I DRIVE A LOT OF MILES IN ALL SITUATIONS, AND I DO NOT TRUST THE CAR AT THIS TIME. I AM STILL WAITING TO HEAR BACK FROM SERVICE.....
NHTSA complaint 10767374I PARKED MY CAR, TURNED OFF THE PUSH BUTTON IGNITION, EXITED THE VEHICLE, LOCKED IT AND WALKED INTO STARBUCKS. HALFWAY INTO THE STORE I HEARD A CRASH SOUND, TURNED AND DIDN'T SEE MY CAR. IT HAD ROLLED FROM WHERE I PARKED IT ACROSS A PARKING LOT AND HIT A PARKED VEHICLE. IT EASILY COULD HAVE HIT AND HURT OR EVEN KILLED A PEDESTRIAN. WHEN I GOT INTO MY CAR I NOTICED I HAD INADVERTENTLY LEFT IT IN DRIVE. I TAKE RESPONSIBILITY FOR NOT PUTTING THE CAR IN PARK BUT I FIND IT DISCONCERTING AND DANGEROUS THAT THE CAR PROVIDES NO WARNING WHEN THAT IS DONE. HAD I LEFT THE CAR ON IT WOULD HAVE HONKED WHEN I EXITED THE VEHICLE. HAD I LEFT THE CAR IN DRIVE IN MY HONDA I WOULD NOT HAVE BEEN ABLE TO REMOVE THE KEY WITHOUT PUTTING THE CAR IN PARK. I BELIEVE THAT IS AN IMPORTANT SAFETY MEASURE AND ONE THAT SHOULD BE REQUIRED IN ANY CAR, INCLUDING PUSH BUTTON START CARS. WITHOUT SOME SORT OF SAFETY FEATURE I FEEL IT'S ONLY A MATTER OF TIME UNTIL SOMEONE IS HURT OR KILLED BY AN INADVERTENT RUNAWAY CAR. I DID CALL FORD (BOTH THE COMPANY AND THE DEALERSHIP) AND THEY SAID THE CAR BEHAVED AS EXPECTED GIVEN WHAT I HAD DONE. I SHOULD ALSO POINT OUT THAT MY NISSAN LEAF, WHICH ALSO HAD A PUSH BUTTON IGNITION, WOULD NOT ROLLAWAY IF I LEFT IT IN PARK AND TURNED THE CAR OFF - IT WOULD IN FACT PUT ITSELF INTO PARK. *TR
NHTSA complaint 10713252Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.