Sedan, plug-in hybrid, built in Mexico. Owner complaints on file from Jul 25, 2017 to Sep 3, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
17 complaints on file, page 1 of 1.
I lost power while on the Freeway any indicators flashed: "see manual", "pre-collision assist not available", "service advance track", "downhill assist not available", the check engine light was on. It seems that when to limp mode. I took it to the Ford fusion dealer so they could check the car. They run into test and found that the transmission or motor has failed. I check and found that on that year make and model some cars were affected and it was a recall for that. This is the recall If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
NHTSA complaint 11762014The contact owns a 2017 Ford Fusion Energi. The contact stated while attempting to drive out of the drive-thru, the gear shifter was stuck in park(P). The contact had experienced several failures. The contact stated that the transmission failed to shift into drive. The contact stated that once the vehicle was parked the gear shifter remained stuck in park(P). The contact manually depressed the button under the gear shifter to move the gear shifter. The check engine warning light and service reminder light were illuminated. The vehicle was towed to a local dealer and was diagnosed and determined that the shifter cable bushing had detached and needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 50,000.
NHTSA complaint 11643537The contact owns a 2017 Ford Fusion Energi. The contact stated that after her son had parked and turned off the vehicle and upon returning to the vehicle, the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with battery failure. The vehicle was not repaired due to the cost and remained with the dealer. The manufacturer was notified of the failure and an estimate of the battery cost was available; however, the contact was unaware when the battery would be in stock. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.
NHTSA complaint 11633731The contact owns a 2017 Ford Fusion Energi. The contact stated while depressing the brake pedal, the brake pedal failed to return to the original position; or would not respond immediately and effectively to stop the vehicle. The brake warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The vehicle was later taken to a local independent mechanic where it was diagnosed that the failure experienced was related to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
NHTSA complaint 11593385The contact owns a 2017 Ford Fusion Energi. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel feeling abnormally loose. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering column fastener. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V167000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.
NHTSA complaint 11581407SYNC IN-DASH CONTROL SYSTEM IS SEVERELY DELAYED OR UNRESPONSIVE. ENTIRE SYSTEM SHUTS OF RANDOMLY, GPS LOCATION IS INACCURATE, SYSTEM SWITCHES FROM DAY TO NIGHT MODE CAUSING THE SCREEN TO BE HARD TO SEE. ISSUES OCCUR AT ALL TIMES.
NHTSA complaint 11219805CAR WAS SITTING IN MY DRIVEWAY AND THE BACK LITHIUM ION BATTERY IN TRUNK HAD A SHORT AND STARTED ON FIRE WHILE CAR WAS OFF AND NOT PLUGGED IN. BURNT THROUGH TRUNK AND INTO BACK SEAT AND BOTH SPEAKERS ARE GONE. CAR HAS HEAVY SMOKE DAMAGE AND ALL WINDOWS ARE BAD. FOUND BATTERY HARNESS WITH COMPLETELY MELTED WHERE IT PLUGS INTO BATTERY.
NHTSA complaint 11205560MY VEHICLE ODO 24000KM THE ERROR COMES ON THE SCREEN ' STEERING FAULT SERVICE NOW' I BOUGHT IT FROM TEXAS AND TRANSFERRED TO JORDAN I WAS CHECKING ON FORD WEBSITE FOR RECALLS BUT IT NOT APPEARS . IT'S VERY IMPORTANT TO SOLVE THIS ISSUE SINCE THE VEHICLE STEERING LOCKED DURING DRIVING.
NHTSA complaint 11170529I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF THEN ON AGAIN, LOOKED TO SEE IF FOR SOME REASON IT WAS IN "L". I ENDED UP GETTING TO MY DESTINATION, IT SAT FOR 2 HOURS THEN I STARTED THE CAR AGAIN, (BECAUSE THE TOW TRUCK WAS TAKING TOO LONG) AND IT SEEMED FINE. I DROVE IT SHORT DISTANCES THE NEXT DAY, IT WAS STILL FINE (CK ENGINE LIGHT STILL ON BTW) BUT AFTER GOING 20 MILES IT DID IT AGAIN! LOW POWER, LOTS OF DIFFERENT INDICATIONS OF ERRORS. I ALSO NOTICED THE ENGINE SEEM TO STAY AT A HIGH RPM AT A STOP LIGHT, PRIOR TO THIS IT SEEMED LIKE IT WASN'T SHIFTING LIKE IT SHOULD. (IT WAS TAKING TOO LONG TO DOWNSHIFT, NOT SURE IF IT IS BECAUSE I WAS DRIVING MY OTHER POWERFUL AND LOUD CAR RECENTLY). AT THE DEALER THEY SAID IT WAS THE ABS RELAY AND NEEDED TO BE REPLACED. I HAVE HAD THE CAR FOR ALMOST 3 MONTHS, IT IS A 2017 AND IT WAS CERTIFIED USED AT THE FORD DEALERSHIP. THEY ARE RE-CALIBRATING THE OTHER RELAYS/SWITCHES AND THE ABS IS STILL CREATING A PROBLEM. THEY ARE REPLACING IT WHICH IS GOOD BECAUSE I WOULDN'T FEEL SAFE IF IT WASN'T GOING TO BE REPLACED.
NHTSA complaint 11128797BATTERY CAPACITY ISSUE. EV BATTERY NOT CHARGING TO CAPACITY. BATTERY DRAINS ON EV LATER MODE.
NHTSA complaint 11102692THE WINDOW DOESN'T STAY CLOSED. IT AUTOMATICALLY OPENS AGAIN.
NHTSA complaint 11102690I BOUGHT THE CAR ABOUT 2 WEEKS AGO AND THE 12V BATTERY WAS LOW AND WHEN YOU TURN THE CAR OFF IT PUT THE CAR IN SLEEP MODE DISABLING THE REMOTE FUNCTION (REMOTE LOCK/UNLOCK STARTING AND CHARGE STATE) ON THE APP. I JUST ASSUMED IT WAS FROM SITTING ON THE DEALER LOT FOR A FEW MONTHS AND BRUSHED IT OFF BUT TWO WEEKS LATER AFTER CHARGING THE CAR TWICE A DAY IT STILL HAPPENS IF I JUST RUN ON ELECTRIC FOR MY COMMUTE. IT APPEARS THE CAR HAS A POWER DRAIN SOMEWHERE I HAVE MADE AN APPOINTMENT AT THE DEALER TO SEE IF THIS CAN BE RESOLVED AND HOW MUCH IT WILL COST SINCE I AM OUT OF THE BUMPER TO BUMPER WARRANTY (41000 MILES).
NHTSA complaint 11102176SOMETIMES MY CAR WILL NOT START CORRECTLY. I THEN HAVE TO TURN IT OFF , LET IT SIT FOR A COUPLE OF MINUTES AND THEN START IT UP AGAIN. IT GENERALLY HAPPENS AGAIN BUT THE THIRD TIME I START THE CAR, IT GENERALLY GOES INTO THE MODE IT HAS TO BE IN TO START DRIVING. ALSO, WHEN I PUT THE CHARGER INTO THE OPENING, IT NEVER GIVES ME THE FULL 22 MILES USING ONLY ELECTRICITY. I USUALLY ONLY GET ABOUT 10 OR 12. WHY DOES THAT HAPPEN?
NHTSA complaint 11082697THIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAPTIVE CRUISE CONTROL DISENGAGES THE AUTONOMOUS BRAKING AND BRAKING IS REDUCED UNTIL THE BRAKE PEDAL TRAVELS A SIGNIFICANT AMOUNT. THIS INCREASES THE STOPPING DISTANCE AND MAY CAUSE AN ACCIDENT. THE BEHAVIOR OF THE ADAPTIVE CRUISE CONTROL SHOULD BE CHANGED SO THAT A DRIVER APPLYING THE BRAKES DISENGAGES ADAPTIVE CRUISE CONTROL ACCELERATION (IF ACTIVE) BUT DOES NOT DISENGAGE ADAPTIVE CRUISE CONTROL BRAKING (IF ACTIVE). I HAD A 2005 JAGUAR WITH ADAPTIVE CRUISE CONTROL AND IT DID NOT EXHIBIT THIS BEHAVIOR.
NHTSA complaint 11023392WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING NOISES. I ONLY HAVE A VIDEO OF IT HAPPENING WHILE DRIVING THAT I CANT UPLOAD. ALSO, THE COMPUTER TRIED TO EJECT A CD BUT I HAVE NEVER USED THE CD PLAYER. ALSO THERE IS THE TRANSMISSION WHAT WHEN PUTTING IN DRIVE OR REVERSE KICKS REALLY HARD. THERE WAS A COUPLE TIMES THE CAR COULDNT CHANGER GEERS LIKE THE RPM WERE REVING UP BUT NOT CHANGING GEERS
NHTSA complaint 11020878THE VEHICLE WAS PURCHASED ABOUT 4 MONTHS AGO WITH 3,000 MILES. HAVE ALREADY FILED A COMPLAINT WITH NHTSA REGARDING A PROBLEM WITH WIRING HARNESS WHICH CAUSED VEHICLE TO LOSE POWER IN TRAFFIC AS WELL AS CHANGE GEARS. FORD LOOKED AT THE PROBLEM AND SAID COMPUTER DIDN'T RECORD. UPON RECEIVING CAR BACK (5TH TIME FOR SAME ELECTRICAL PROBLEM) THE CAR BEGAN EXHIBITING THE SAME PROBLEM. ON 8/5/17, WHILE IN GARAGE THE ALARM UNEXPECTEDLY STARTING GOING ON AND OFF, DOORS LOCKING AND UNLOCKING. SEE BELOW FOR DETAILS. AS OF 8/17/17 FORD HAS NOT BEEN ABLE/WILLING TO ESCALATE IT TO SENIOR ENGINEERING TO EXPLAIN WHY THE EVENTS ARE NOT RECORDED IN THE COMPUTER. PLEASE NOTE, WE HAVE VIDEOS OF THE VEHICLE IN MOTION AND BEING LOADED ON TOW TRUCK WHILE ALARMS ETC ARE ACTING UP. WE BELIEVE THIS TO BE A VERY SERIOUS SAFETY FLAW. SEE BELOW FOR DETAILS SENT TO FORD ON 8/8/2017. 1. CALLED FORD ROADSIDE - 8/8/17 10:00PM (APPROX) 2. THE CAR KEPT TURNING ON AND OFF. 3. MOVED CAR TO FRONT SO TOW TRUCK COULD GET IT 4. WHILE I WAS DRIVING FROM BACK OF HOUSE TO FRONT, IT PUT ITSELF INTO PARK. AND THEN BACK INTO DRIVE. YOU COULD FEEL THE ELECTRONIC DIAL SHIFTER MOVE MECHANICALLY 5. GOT TO FRONT OF HOUSE. ALARM CONTINUED TO TRIP. LEFT CAR ON IN ACCESSORY MODE TO KEEP ALARM FROM GOING OFF AND LEFT IN PARK. AFTER 10 STEPS AWAY FROM CAR (9:55PM) IT PUT ITSELF INTO DRIVE AND DROVE INTO THE BACK OF MY TRUCK. NO DAMAGE THAT I CAN SEE. BUT HAVE PHOTOS. 6. DECIDED TO MOVE BACK TO GARAGE AS TO NOT BE A RISK TO NEIGHBORS. THE CAR KEPT LOCKING AND UNLOCKING DOORS. 7. IT'S NOW IN GARAGE. IT KEEPS LOCKING, UNLOCKING AND POWER CYCLING...AND SHORT ALARM SOUNDS 8. WHEN TOW TRUCK ARRIVED, ALARM AND OTHER ELECTRICAL ISSUES PERSISTED WHILE BEING LOADED AND WHILE THE TOW TRUCK DROVE AWAY AGAIN, WE HAVE A COUPLE OF VIDEOS, AS WELL AS 3 EYE WITNESSES TO CONFIRM THIS BEHAVIOR.
NHTSA complaint 11015909WE HAVE BROUGHT FORD IN FOR THE 5TH TIME DUE TO THE CAR NOT POWERING UP. MOST RECENTLY, THE CAR APPEARED TO HAVE POWER ISSUES AND IT PUT ITSELF INTO REVERSE WHILE WE WERE DRIVING. WE THEN LOST ALL POWER. THIS CREATED A VERY HAZARDOUS SITUATION. FORD IS AWARE OF THE ISSUE.
NHTSA complaint 11010470Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.