Sedan, plug-in hybrid, built in Mexico. Owner complaints on file from Dec 25, 2019 to Jul 24, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
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The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
43 complaints on file, page 1 of 3.
I am filing a complaint regarding Ford Safety Recall 23S33 (NHTSA Campaign 23V440) for my 2020 Ford Fusion Energi. I brought my freshly purchased vehicle to my local authorized dealer, Sheehy Ford, to fix the high-voltage battery replacement recall. The dealership told me they had to order the part before they could schedule the repair. They have since stated that Ford corporate is experiencing low stock and is not allocating the necessary remedy parts to the dealer network, and referred me to call Ford corporate. Purchased this vehicle on 21 March 2026; took it to dealer to get the recall fixed on 23 March. Dealer said it would be delayed due to the recall being started in [XXX] (where the vehicle was shipped from via carmax, and sold to me in [XXX]). After a month, the dealer opened a case with Ford corporate (XXX). I called to check status, was put on hold for 20 minutes, then transferred, and was then disconnected. It has been 4 months since I took it in to get the recall repaired. The manufacturer is failing to provide a timely safety remedy as required by federal law, leaving me to drive a vehicle with a documented risk of fire and sudden loss of motive power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11752722PLEASE SEE ATTACHMENT
NHTSA complaint 11709600The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11643358The contact owns a 2020 Ford Fusion Hybrid. The contact was unable to charge the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Ford of Smithtown (440 Middle Country Rd., St. James, NY 11780). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback. The failure mileage was approximately 45,541. Parts distribution disconnect.
NHTSA complaint 11626444The contact owns a 2020 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11596180The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11590186The center console display unit acts as though "ghost fingers" (internet term) are continuously exercising the display, since at least December 2023. If on climate, it will turn the climate controls on and off, and if on phone, it will attempt to delete phone contacts. The only screen that is safe to leave the display at, is navigation, so that it continually flickers and moves the map around the state, country and world. I cannot turn off the steering heater, or change climate direction to vent or floor without accessing the climate screen while driving. I have had to unpair my phone, and so 911-assist is no longer available. Periodically while driving, the screen will switch over to climate controls, and then I have to switch it back, pressing navigation multiple times until it responds, while driving. These actions make driving the vehicle UNSAFE. The dealer acknowledged an internal bulletin in January, that said a software update was needed to address this known issue, but none was available. They have been unwilling to provide any of that in writing. Please contact me for a 165Mb video of the the screen, which includes my attempts to access screen functions.
NHTSA complaint 11589483The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11587930I am aware of the recall on the ford fusion plug in hybrid and for that reason I do not plug it in. We are supposed to use this as a regular hybrid until the fix comes out. That said, my car turns off randomly in traffic. All the warning lights turn on and the car fully shuts down and has to restart. This happens without warning, while in traffic. Last week it happened 3 times on one single drive home from picking up the kids from school. This is not supposed to happen if we aren’t plugging it in, but it’s happening and ford said they think it’s related to the recall (they’re holding on to it for the next five days and I’m on my own for car rental fees). Totally unsafe to just stop working in traffic, even when not using EV mode. This is going to hurt someone.
NHTSA complaint 11585961The contact owns a 2020 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electric System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11585270The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11581133Five months after buying our 2020 Ford Fusion Energi plug-in hybrid, Ford issued a recall stating that it was unsafe to plug it in. Now, going on 10 months later, Ford still has not corrected this safety issue. They continually say they're working on it, but I paid for a car that I didn't get. This car is not a plug-in hybrid if life-threatenting risk of fire or "loss of motive power" means I can't plug it in.
NHTSA complaint 11580854This is a PHEV Fusion. Prior to the recall I noticed a red light coming from the "box" that is part of the charging cord. I disconnected the charging cord from the wall outlet. Upon a closer inspection I found that there had been a fire inside the receptacle box that had burnt a hole in the box and destroyed the receptacle. I replaced the receptacle and box and continued charging the battery and suspected that there had been a fault in the receptacle. However, I received recall 23S33 in July 2023 and now think the fire I experienced might have been due to the Battery Energy Control Module as referenced in the recall. I no longer am charging the battery as suggested in the recall. It has been 8 months since I received the recall and the only thing I have heard from Ford is a check for $250.00 to help with the added fuel cost due to not being able to use the plug in capability.
NHTSA complaint 11580483The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11578949See attached document for complaint
NHTSA complaint 11576790The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11576533The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11574479The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint 11573338Battery recall was sent out 6/2023, unable to charge vehicle and use as intended hybrid . $250 gas compensation in 8 months . Not being addressed in a reasonable timeframe .
NHTSA complaint 11572210The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
NHTSA complaint 11570012Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.