Sedan, hybrid, built in Mexico. Owner complaints on file from Mar 15, 2019 to Jul 25, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
35 complaints on file, page 1 of 2.
UNKNOWN
NHTSA complaint 117528612019 Ford Fusion Hybrid SE. Vehicle experienced a “Stop Safely Now” warning with hybrid system shutdown, occurring both while driving and while parked/idling, causing jerking symptoms. This puts driver and other roadway users at risk, as loss of power/propulsion can occur without warning while in motion. Vehicle also set a P0073 (ambient air temperature sensor circuit high) fault code. The ambient air temperature sensor was replaced (Ford part numbers AU5Z-12A647-B / FC4Z-12A647-A) but the underlying issue has not been fully resolved and diagnostics are ongoing. Vehicle also had a prior transmission replacement (January 2023). Vehicle has also had extreme, unresolved electrical issues: fuses repeatedly burning out, lights burning out, two horns replaced due to failure, backup camera display turning blue/failing, and dashboard warning lights randomly illuminating. The dealership has confirmed electrical issues are occurring but has not been able to identify the root cause despite inspection. Issue has been confirmed/reproduced by a dealer. Vehicle and components are available for inspection upon request. Exact onset date of symptoms is UNKNOWN, but warning lamps and jerking preceded the “Stop Safely Now” shutdown events.* problems have been ongoing since purchase of the vehicle in 2019. Ongoing still in 2016
NHTSA complaint 11752200I have a 2019 Ford Fusion. The bolt holding the steering wheel to the steering shaft has come loose. in May 2018 there was a recall for this same loose steering wheel issue on 2014-2018 versions of the Fusion. There is no loose steering wheel recall for the 2019 Fusion. Ford's remedy for the loose steering wheel was replacing the bolt holding the steering wheel to the steering shaft with a longer bolt on the 2014-2018 Fusions. I would expect the longer bolt was used in production in my 2019 Fusion steering, and that's why it is not recalled. But that longer bolt has also come loose like the older shorter bolts. This would make me suspect the repaired older recalled Fusion steering wheels could eventually come loose again just like my steering wheel did.
NHTSA complaint 11750923The contact called on behalf of his girlfriend who owns a 2019 Ford Fusion Hybrid. The contact stated that while his girlfriend was driving 70 MPH, the automotive power was reduced. The message "Pull Over" was displayed, and the check engine warning light was illuminated. The driver immediately pulled over and restarted the vehicle. The vehicle was taken to an unknown local dealer to be diagnosed, and the dealer advised the contact that additional diagnostic testing was required to determine the cause of failure. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
NHTSA complaint 11669455The contact owns a 2019 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the contact heard a rattling sound coming from the transmission. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for further assistance. The failure mileage was approximately 105,254.
NHTSA complaint 11657575The contact owns a 2019 Ford Fusion Hybrid. The contact stated while driving 30 MPH, the contact became aware that the steering wheel was very loose. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided to the contact. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,555.
NHTSA complaint 11656888My car dies and needs jumped everytime I shut it off. There's an odd clicking sound coming from the front floor of the trunk behind the drivers side back seat. This has been happening for 2 days now. I think I can smell something burning, but I've only had that smell once today.
NHTSA complaint 11656256I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped next to a guardrail. When I hit the concrete barrier, my seatbelt didn't catch and my whole body slid forward into the steering wheel, dashboard, and windshield. My face hit the windshield. The airbags never inflated.
NHTSA complaint 11642377The contact’s son owns a 2019 Ford Fusion. The contact stated while decelerating and coming to a stop, the vehicle lost motive power and shut off. The contact stated that after approximately 5 - 10 minutes the vehicle would independently restart with the A/C unit on high. The vehicle was taken to the dealer who diagnosed that the Battery Energy Control Module (BECM) had failed and needed to be replaced. The dealer confirmed that the failure related to NHTSA Campaign Number: 23V440000 (Electrical System); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 75,000.
NHTSA complaint 11616405Trunk is opening and car unlocks on it's on. Random Also, display screen frequently goes black or freezes. Sometimes it will freeze on the rear camera when I'm driving down the road.
NHTSA complaint 11612717The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low battery warning light illuminated. The vehicle was towed to the dealer but was not diagnosed. The contact was informed that the 12-volt battery had been replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 42,256.
NHTSA complaint 11606842Coolant leak issue that caused the check engine light to turn on. This defect is present within these 2019 Ford Fusion Hybrids with EcoBoost engines. My safety and the safety of my passengers was put at risk since this defect can cause coolant to leak into the cylinders, leading to corrosion, misfires, engine failure, and even potential car fires. My mechanic gave it a diagnostic check and the following issues were detected: Random Misfire Detected- Not Current DTC, Cylinder 2 Misfire Detected- Warning Lamp On, and Misfire Detected on Startup (First 1000 revolutions) - Pending DTC. He also noted that the coolant level was low. I reached out to my local Ford service department and they wouldn't assist me with this serious concern.
NHTSA complaint 11600214Wheel axle no good give out every 1-2 years have to replace
NHTSA complaint 11575201Internal Engine block coolant leak
NHTSA complaint 11549533The contact owns a 2019 Ford Fusion. The contact stated that one day, while driving at various speeds and on more than one occasion, the vehicle's interior lights would all illuminate unintentionally and the vehicle would lose power shortly after. The contact would have to turn off the vehicle and then restart to regain power and proper function. The contact took the vehicle to the dealer who diagnosed that the power control module, PCM, failed and needed to be replaced. The vehicle had not been repaired due to the parts being on national backorder. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 56,000.
NHTSA complaint 11544738ABS System Failure
NHTSA complaint 11536121Car has 89,900 miles on it. Has been serviced every 5k miles. Never had an issue. And then last Friday the car started making a rattling sound under the hood. So I pulled over. No warning lights whatsoever was visible. I turned the car off checked everything and it all seemed fine. I turned back on the car and heard nothing. So I began to drive and after 2 mins the noise started again and now a warning ⚠️ light appeared and stated to pullover safely. I had it towed to shop only to find out that my engine was blown!
NHTSA complaint 11519082For an unknown reason, the car caught fire and exploded while parked in a residential parking lot.
NHTSA complaint 11518852My trunk continues to open when the release button is not being employed. This morning, on my way to work, it happened about 8 times. I had to bungee the trunk latch to my license plate so I could drive. I found a forum online that this has been an issue w/ several other Fusions
NHTSA complaint 11506112Rear trunk lid opened on its own during the night. The car was locked.
NHTSA complaint 11505131Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.