2011 Ford Fusion

2,786 complaints on file, page 1 of 140.

1. Filed Sep 24, 2026Failure Sep 23, 2026Planada, CAUnknown or other

   Unknown

   NHTSA complaint 11766572
2. Filed Sep 15, 2026Failure Aug 20, 2026Tijeras, NMSteering

   The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 MPH, the vehicle lost power steering assist, making the steering wheel difficult to turn and causing the vehicle to wobble from side to side. The message "Power Steering Assist" was displayed, and an unknown warning light illuminated. The contact stated that the failure posed a safety risk to the contact and her children. The contact pulled over to the side of the road, and the vehicle was towed to her parent's residence. The contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure by phone.

   NHTSA complaint 11764337
3. Filed Sep 9, 2026Failure Sep 9, 2026Philadelphia, PAElectrical system, Steering

   Unknown

   NHTSA complaint 11762967
4. Filed Jul 20, 2026Failure Jul 4, 202658,000 milesTaylor, MIVehicle speed control

   The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated while the brake pedal was depressed. No warning light was illuminated. The failure reoccurred on several occasions. The vehicle was towed to a tow yard; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.

   NHTSA complaint 11751514
5. Filed Jul 17, 2026Failure Jul 6, 2026Lebanon, MOSteering

   The vehicle experienced a sudden, complete failure of the electronic power steering assist while operating, resulting in a dangerous increase in steering effort and an immediate safety hazard. A professional OBD-II diagnostic scan retrieved active trouble codes C1277-20 (Steering Wheel Angle Sensor Signal Failure) and C1963-20 (Stability Control Inhibit Warning). This internal sensor failure matches the exact physical defect detailed in NHTSA Campaign Number 15V340000 (Ford Recall 15S18). Ford Corporate and the local dealership refuse to authorize a hardware replacement because they claim a software update completed in 2015 closed the recall on this VIN, despite the software patch failing to prevent the underlying physical hardware failure.

   NHTSA complaint 11751213
6. Filed Jul 15, 2026Failure Jul 14, 2026Minneapolis, MNSteering

   Yesterday evening, my power steering went out (EPAS), it did that when the car had been parked for the night and not in motion thankfully so nobodies safety was at risk, but I don’t know if and when it’ll happen again. According to Ford, it has been a recurring problem with ford fusion modules similar to mine, that the EPAS has been defective, and therefore making it dangerous to drive. My exact car has been inspected by a mechanic, and while it has been looked at, there were no warnings of this error happening, the vehicle was driving fine and all of a sudden, the error occurred.

   NHTSA complaint 11750620
7. Filed Jul 6, 2026Failure Jul 4, 2026Ironton, OHElectrical system

   On July 4, the electrical system under the dash caught fire and burned the ignition and dash, all the electrical under the dash

   NHTSA complaint 11748423
8. Filed Jun 25, 2026Failure Mar 22, 2026Sparks, MDSteering

   See attached document for complaint.

   NHTSA complaint 11746482
9. Filed Jun 18, 2026Failure Jun 17, 2026Mingo junction, OHSteering

   Having loss of power steering assist the advanced trac peering steering says service now I feel it should fall under a recall cause I took it to a mechanic shop and they told me they ford fusion have issues with the power assist steering cause it goes out

   NHTSA complaint 11744954
10. Filed Jun 5, 2026Failure Jun 4, 2026Ellenwood, GAElectrical system, Steering

    The power steering keeps going out after it was brought in for recall years ago and the recall is up the the issue keeps goin on with the car I don't understand what to do because the shop i brought it to said the power steering is brand new they don't understand why it's even doin it and also they couldn't even reprogram the system I wanted to know why doesn't ford fix this and why wouldn't they want to help

    NHTSA complaint 11742395
11. Filed Jun 1, 2026Failure Jun 1, 2026165,000 milesFlorissant, MOSteering

    The contact owns a 2011 Ford Fusion. The contact stated that while driving at 65 MPH, the power steering became inoperable. While reversing, the steering wheel became inoperable but corrected itself. No warning lights were illuminated. The contact stated the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was called, who confirmed there were only certain vehicles covered. The dealer informed there was no recall coverage for his VIN. The vehicle was not diagnosed or repaired. The dealer referred him to the manufacturer. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 165,000.

    NHTSA complaint 11741256
12. Filed May 4, 2026Failure May 3, 2026Lewisdale, TNSteering

    The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. In addition, the power steering failure warning light illuminated. The contact had to apply all of her strength to turn the steering wheel in the intended direction. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall which had a similar failure description, however the contact's VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was unknown.

    NHTSA complaint 11735496
13. Filed Apr 28, 2026Failure Jan 21, 2026Cathedral City, CASteering

    The contact owns a 2011 Ford Fusion. The contact stated that while driving at a low speed, the steering wheel became difficult to turn. The vehicle was turned off and restarted, and the steering wheel started operating as intended. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.

    NHTSA complaint 11734391
14. Filed Apr 21, 2026Failure Apr 19, 202644,000 milesBarnegat, NJSteering

    The contact owns a 2011 Ford Fusion. The contact stated that upon starting the vehicle, the message "Service Power Steering Now" was displayed and the steering wheel was difficult to turn. The vehicle was restarted and regained power steering functionality. The following day, the vehicle was taken to the dealer, and an appointment was scheduled for the vehicle to be diagnosed and repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.

    NHTSA complaint 11732676
15. Filed Apr 19, 2026Failure Apr 10, 2026Arlington, VAElectrical system, Steering

    On my 2011 Ford Fusion the power steering has failed and it seems to be covered by 15V340000 (15S18), specially supplement 3 but the dealership doesn't wish to acknowledge the warranty replacement. Currently the vehicle cannot be driven safely. I have had several mechanics look at the vehicle including a Ford authorized dealership. The suggested fix is as explained in the 15V340000 (15S18) and 15N01.

    NHTSA complaint 11732287
16. Filed Apr 13, 2026Failure Apr 11, 2026120,000 milesKennett Square, PASteering

    The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to turn left or right. The contact stated that an unknown warning light was illuminated, and the message "Service Power Steering Now" was displayed. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact stated that the steering wheel failed to turn as needed. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

    NHTSA complaint 11730776
17. Filed Apr 11, 2026Failure Feb 20, 2026Tucson, AZService brakes

    2011 abs system module it’s supposed to go back to default and it didn’t and the brakes completely stop working my car didn’t want to start and there’s no light nor abs light no check engine light no code comes out to warn that the brakes are not working I have 119000 ABS module failure Brakes stopped working

    NHTSA complaint 11730555
18. Filed Apr 4, 2026Failure Dec 3, 2025Las Vegas, NVSteering

    Power steering issue

    NHTSA complaint 11729219
19. Filed Mar 17, 2026Failure Mar 14, 2026Waterford, MIElectrical system, Steering

    I experienced a complete loss of power steering on my 2011 Ford Fusion. Luckily I managed to avoid an accident and had the vehicle towed to my mechanic. When he told me what caused the issue, I looked up all recalls on this vehicle using my VIN for the 2011 Ford Fusion on both Ford's website and the nhtsa.gov website. There was a recall in 2015 for Loss of Electric Power Steering Assist NHTSA ID Number: 15V340000. Ford's number for this recall is 15S18. I called Ford customer service at 1-866-436-7332 and they told me that this recall was no longer open. I bought this vehicle in 2020 and was not made aware of this recall at all, otherwise I would have gotten it fixed like I did for the airbag recalls. This was something that happened with no warning. The Ford customer service is refusing to acknowledge this recall or assist me on this.

    NHTSA complaint 11725033
20. Filed Mar 17, 2026Failure Mar 11, 2026NY, NYSteering

    Vehicle: Ford Fusion 2011 Component: Steering Mileage: 169600 Description: While driving, the steering suddenly became very heavy and difficult to turn. The steering wheel feels stiff, and in some situations the wheels do not respond properly when turning the wheel. The issue appears related to a worn or failing rack and pinion steering system. This creates a dangerous situation where the vehicle is difficult to control, especially at low speeds or when making turns. This problem increases the risk of losing control of the vehicle and could lead to an accident. There was no warning before the issue occurred. The vehicle has not been involved in any accident prior to this issue. This appears to be a mechanical failure.

    NHTSA complaint 11724829