Complaints over time
Complaints about the 2025 Freightliner Business Class M2 by year filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2025 Freightliner Business Class M2
Truck, diesel, 4x2, built in Mexico. Owner complaints on file from Jan 27, 2026 to Jan 27, 2026.
Recall campaigns covering this model year1144k vehicles or units across those campaigns
Owner complaints1Close to the median 2025 truck
Severity index0.02025 trucks average 27.3
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2025 Freightliner Business Class M2 name powertrain
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
11 recall campaigns cover the 2025 Freightliner Business Class M2
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-066 | Feb 4, 2026 | Steering gearbox assembly may have been assembled with insufficient oil | Steering | 280 | Part replacement |
| 25V-760 | Nov 4, 2025 | Axle clamp fasteners may be loose, which can result in a loss of vehicle control | Suspension | 18,783 | Repair or modification |
| 25V-603 | Sep 11, 2025 | Tie rod castle nut and cotter pin may not be installed properly, which can result in a loss of vehicle steering control | Steering | 343 | Part replacement |
| 25V-601 | Sep 11, 2025 | Brake caliper mounting bolts may loosen and detach, which can cause a loss of brake function and damage the tire and/or wheel | Brakes | 402 | Part replacement |
| 25V-295 | May 7, 2025 | Air tank capacity may be too small, resulting in reduced braking performance | Brakes | 68 | Part replacement |
| 25V-187 | Mar 25, 2025 | Software error in the advanced signal and actuator module for the automatic emergency braking system may cause the brake lights to fail to illuminate | Lighting | 1,968 | Software update |
| 24V-668 | Sep 10, 2024 | Brake lights may not illuminate when the brakes are automatically applied during an active brake assist (ABA) event | Lighting | 16,890 | Software update |
| 24V-571 | Aug 1, 2024 | Tie rod in the front axle may contain ball studs that have been incorrectly heat-treated, which can cause them to break, and result in tie rod failure | Steering | 3,799 | Part replacement |
| 24V-402 | Jun 4, 2024 | Front axle tie rod ball joint studs may crack and break, which can result in tie rod separation | Steering | 541 | Part replacement |
| 24V-393 | Jun 3, 2024 | Wheel hub fasteners may loosen and cause the wheel to detach, which can result in a loss of vehicle control | Wheels | 285 | Part replacement |
| 24V-335 | May 14, 2024 | Rubber ball seal in the Intellipark Park Valve Modules (PVM) may fracture and cause a leak, which can result in park brake failure or unexpected… | Brakes | 220 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 Freightliner Business Class M2
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jan 27, 2026Failure Jan 27, 202623 milesGreensboro, NCGear position indication (prndl)
The contact owns a 2025 Freightliner M2. The contact stated that while driving at 65 MPH and driving over a bump, the contact’s leg struck the gear shifter, shifting the gear shifter into neutral. The contact believed that the gear shifter was not in a good location and that the gear shifter was too close to the driver's leg. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 23.
NHTSA complaint 11713604
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
193 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- TSB-54-334-FTL Aug 23, 2026 · Service Bulletin/Repair Instructions
Technical Service Bulletin for Front Lighting Ground Splice Pack Failure - SF732-DLR LTR Aug 25, 2026 · Service Campaign
Revised Field Service Campaign for Power Acumen Fuse - SF732-Bulletin Aug 25, 2026 · Service Campaign
Revised Field Service Campaign for Power Acumen Fuse - ICI26-014 Aug 25, 2026 · Other
Important Campaign Information letter for SF732 Revised Bulletin - WI26-009R Aug 6, 2026 · Other
Revised Warranty Information letter for missing chamber caging bolts - CXA 07_25_F1011,F1015 Lbl Jul 17, 2026 · Other
CX Advocate for Lost/Damaged Replacement F1011/F1015 Labels - TS-0013-00 Jul 22, 2026 · Other
Truck Equipment Manufacturer Solution for PTO Mode Delay for Driving PTO - SF732-OWN LTR Jul 10, 2026 · Service Campaign
Field Service campaign for Power Acumen Fuse - SF732-DLR LTR Jul 10, 2026 · Service Campaign
Field Service campaign for Power Acumen Fuse - TEM-11-00001 Jul 21, 2026 · Other
Truck Equipment Manufacturer upfit guide for Detroit Assurance Forward Radar Relocation and Adjustment - TSB-54-100-WST Jul 10, 2026 · Service Bulletin/Repair Instructions
Revised Technical Service Bulletin for Removing Odometer Pause Wiring Modifications - SF732-Bulletin Jul 10, 2026 · Service Campaign
Field Service campaign for Power Acumen Fuse - WI26-009 Jun 30, 2026 · Other
Warranty Information letter for missing chamber caging bolts - WI26-008 May 20, 2026 · Other
Warranty Information letter for Reman Parts Usage Policy Reminder - TSB-54-384-FTL May 15, 2026 · Service Bulletin/Repair Instructions
Technical Service Bulletin for Grote OEM and Alliance Aftermarket Headlamp Replacement - TSB-20-092-FTL May 12, 2026 · Service Bulletin/Repair Instructions
Technical Service Bulletin for Isolator Radiator Mounting, Behr/Mahle - TS-0014-00 May 21, 2026 · Other
Truck Equipment Manufacturer Solution for Detroit Assurance Parameters for an Obstructed Multi-Purpose Camera View - TS-0008-00 May 11, 2026 · Other
Truck Equipment Manufacturer Solution for RSS with PTO Engagement - SS 583814 May 1, 2026 · Other
Service Solution for A22-82459-000 Wiper Motor Wiring Connector Pinned Wrong (305) - TSB-26-001-DDC Apr 17, 2026 · Service Bulletin/Repair Instructions
Revised Technical Service Bulletin for DT12 Range Detent Diagnostic - SS 3175-FTL Apr 23, 2026 · Other
Service Solution for Progressive Low Voltage Disconnect Parameter Update - FleetCom 1_Solenoid Apr 9, 2026 · Other
Fleet Communications for solenoid issues - PB-54-949-FTL Apr 10, 2026 · Service Bulletin/Repair Instructions
Parts Bulletin for Discontinued Camera Cable and Replacement Options - MyCom_04102026-1 Apr 10, 2026 · Other
My Communications for ConMet Quality Alert -- ABP 10045888 -- Seal Service Kit - FleetCom_Hood Tilt CPC Mar 15, 2026 · Other
Fleet Communications for Hood Tilt CPC update and OI Comfort Mode parameters - TSB-26-001-DDC Sep 2, 2025 · Other
Technical Service Bulletin for DT12 Range Detent Diagnostic - CXA 03_26_Surge Tank Mar 19, 2026 · Other
CX Advocate for discolored coolant surge tanks (24CSA-20) - CXA 03_26_Cummins Belt Mar 19, 2026 · Other
CX Advocate for Cummins B6.7 belt issues - CXA 03_26_ABS LA Fault Mar 19, 2026 · Other
CX Advocate for 1810/02 ABS longitudinal acceleration fault (TSB-54-104-WST,TSB-54-379-FTL) - TSB-26-058-FTL Jan 15, 2026 · Service Bulletin/Repair Instructions
Technical Service Bulletin for Transmission shift stalk - PB-47-903-FTL Feb 17, 2026 · Other
Parts Bulletin for Fluorosilicone Fuel Tank Cap Seals - FleetCom_PB-47-903-FTL Feb 25, 2026 · Other
Fleet Communications for parts bulletin on Fluorosilicone Fuel Tank Cap Seals - FleetCom_ESC Warning Lamp Feb 25, 2026 · Other
Fleet Communications for TSB-54-379-FTL & TSB-54-104-WST ESC warning lamp and ECU replacement - MyCom_02102026-1 Feb 10, 2026 · Other
My Communications for Alliance EX Value Brake Drum - MyCom_02062026-1 Feb 6, 2026 · Other
My Communications for update on UFU R61709 Fuel Filters - MyCom_02042026-1 Feb 4, 2026 · Other
My Communications for fifth wheel leg height changes - TSB-54-379-FTL Jan 28, 2026 · Service Bulletin/Repair Instructions
Revised Technical Service Bulletin for ESC Warning Lamp and ECU Replacement - CXA_01_26_Trans Support Jan 15, 2026 · Other
CX Advocate for Aftermarket Transmission Support - TSB-54-379-FTL Jan 22, 2026 · Service Bulletin/Repair Instructions
Technical Service Bulletin for ESC Warning Lamp and ECU Replacement - FleetCom_Oil Plug Loc Dec 11, 2025 · Other
Fleet Communications for NFD Lower Oil Plug Location - SP Axles - FleetCom_Heater Core Dec 11, 2025 · Other
Fleet Communications for Heater Core Plugging - FleetCom_ECP Module Dec 11, 2025 · Other
Fleet Communications for ECP (Electronic Control Pneumatic) Module Water Ingress - TSB54-377-FTL Dec 1, 2025 · Service Bulletin/Repair Instructions
Technical Service Bulletin Low Coolant Sensor - CXA 11_25_ECP Modules Nov 20, 2025 · Other
CX Advocate for ECP (Electronic Control Pneumatic) Modules, possible water ingress - F1015-DLR LTR Nov 14, 2025 · Emissions
Revised Emissions Recall for VECI Label Emissions Recall - ICI25-026 Nov 14, 2025 · Other
Important Campaign Information for F1011 & F1015 Campaigns Revised - F1015-Bulletin Nov 14, 2025 · Emissions
Revised Emissions Recall for VECI Label Emissions Recall - CXA 10_25_Air Dryer Purge Oct 16, 2025 · Other
CX Advocate for Experiencing Excessive Purging from Air Dryer - MYCOM_10302025-1 Oct 30, 2025 · Other
My Communications for Update to DTNA parts on UFU R61709 - TSB54-374-FTL Oct 1, 2025 · Service Bulletin/Repair Instructions
Technical Service Bulletin for Disconnection of the Headlight Harness from the Headlight Assembly - TSB54-371-FTL Oct 1, 2025 · Service Bulletin/Repair Instructions
Technical Service Bulletin for Enabling Virtual Regen Request Switch in ICU Menu - SS3162-FTL Oct 21, 2025 · Other
Service Solution for M2 Plus, 108,114SD Plus and New Cascadia Vehicles, SSL and SSR Non-Functional - CXA_10_25_TufTrac M12 Oct 16, 2025 · Other
CX Advocate for TufTrac M12 Bolts (TSB-32-057-FTL) - CXA_10_25_Tech Questions Oct 16, 2025 · Other
CX Advocate for technical questions/issues raised - CXA_10_25_Odometer Pause Oct 16, 2025 · Other
CX Advocate for Removing Odometer Pause Wiring Modifications (TSB-54-375-FTL, TSB-54-100-WST) - CXA_10_25_Conmet Oil Pan Oct 16, 2025 · Other
CX Advocate for ConMet Oil Pan Insert Additional Issues - TSB32-057-FTL Sep 30, 2025 · Service Bulletin/Repair Instructions
Technical Service Bulletin for TufTrac M12 Bolts - CXA_9_25_Tech Questions Sep 18, 2025 · Other
CX Advocate for technical questions/issues raised - CXA_9_25_SF715 Sep 18, 2025 · Other
CX Advocate for SF715 Stalk Switch Left and Right Inoperative - MYCOM_09092025-1 Sep 9, 2025 · Other
My communications for DTNA Announces Extended Coverage Policy Updates
Source: NHTSA manufacturer communications files.