Van, 4x2, built in Germany. Owner complaints on file from Nov 24, 2014 to Sep 4, 2015.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-478 | Jul 28, 2017 | These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or… | Airbags | 43,689 | Part replacement |
| 16V-077 | Feb 10, 2016 | Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture | Airbags | 136,361 | Part replacement |
| 11V-210 | Mar 30, 2011 | Seat benches in the second seating row may have been equipped with safety belts that do not meet the minimum requirements of federal motor vehicle… | Seat belts | 3,437 | Part replacement |
| 10V-294 | Jun 29, 2010 | Spring plate which attaches the oil filler neck to the cylinder-head cover may crack | Fuel system | 2,589 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
TL* THE CONTACT OWNS A 2009 FREIGHTLINER SPRINTER 2500. THE CONTACT STATED THAT OIL WAS SPILLING FROM THE ENGINE COMPARTMENT ONTO THE ROAD SURFACE. THE CONTACT INDICATED THAT UP FIVE QUARTS OF OIL WOULD SPILL OUT EVERY SEVEN DAYS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V294000 (FUEL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 288,000.
NHTSA complaint 10761446THE METHODOLOGY/GASKETING/ WHATEVER IS SO INADEQUATE ON ROOFTOP AIR CONDITIONING UNITS THAT THESE VEHICLES ARE "SEMI-JOKINGLY" CALLED RAIN FORESTS DUE TO UNBELIEVABLY BAD AND CHRONIC AND DANGEROUS RAIN LEAKING THROUGH THE ROOF. A SIMPLE GOOGLE SEARCH ON "SPRINTER ROOF LEAK" BRINGS BACK MANY, MANY RESULTS -- INCLUDING YOUTUBE VIDEOS OF THE OUTRAGEOUS AMOUNT OF LEAKING. THE REAR PASSENGERS IN SOME SPRINTER VANS ARE GETTING A SHOWER THAT THEY DON'T EXPECT. THE REAR AIR CONDITIONING SYSTEM IS REPORTEDLY LEAKING IN SOME MODELS, AND OWNERS ARE BOILING MAD. A CLASS-ACTION LAWSUIT WAS FILED IN CALIFORNIA ALLEGING THAT MERCEDES KNEW ABOUT THE PROBLEM AND DIDN'T FIX IT. BAD SEALS AROUND THE ROOFTOP, REAR AIR CONDITIONER ON SOME SPRINTER 2500 AND 3500 MODELS ALLEGEDLY CAUSE THE LEAK. DRIVERS CLAIM THAT IT'S BAD ENOUGH TO SEEM LIKE IT'S RAINING IN THE VEHICLE, AND SOME OWNERS SAY THAT IT LEADS TO MOLD AND WATER DAMAGE AROUND THE HEADLINER. REGARDLESS OF HOW MANY TIMES DEALER SERVICE DEPARTMENTS TRY TO REPAIR -- THE PROBLEM RE-OCCURS WITHIN MONTHS TYPICALLY. THE ONLY WAY I COULD STOP THE RAIN-INFILTRATION ON MY VEHICLE IS TO COMPLETELY REMOVE THE ROOFTOP UNIT. HENCE, A UNIT THAT COSTS ~ $6,000 DOLLARS HAS BEEN REMOVED, ALSO REQUIRING REMEDIATION OF THE RESULTING 16 X 33 INCH HOLE IN THE ROOFTOP SHEET-METAL AND THE INTERIOR HEADLINER, WHICH ALONE COSTS ANOTHER $600 FROM MB PARTS DEPARTMENT. I HAVE COMMUNICATED WITH EXECUTIVE CUSTOMER SERVICE AT MERCEDES BENZ CORPORATE TO LITTLE AVAIL, DESPITE THE FACT THAT MOST SPRINTER SERVICE DEPARTMENTS, READILY ADMIT, THAT THIS IS A HUGE, RECURRING PROBLEM. IT REALLY IS A SHAME THAT THIS IS THE PRIMARY "ACHILLES HEEL" ON THIS VEHICLE, THAT OTHERWISE, IMPRESSES ME TIME AND AGAIN. *TR
NHTSA complaint 10660692Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.