By model year
The 2020 model year drew the most complaints, 7
Owner complaints filed with NHTSA, all years filed, by model year.
Source: NHTSA ODI. Complaints are not verified by NHTSA, and NHTSA publishes no sales volumes, so counts are not rates.
Model line
Freightliner Sprinter 2500
Every Freightliner Sprinter 2500 model year on file, 2001 to 2024. Pick a year for its recalls, investigations, service bulletins and the full text of owner complaints.
Owner complaints, all model years493 involved a crash, fire, injury or death
Model years242001 to 2024
Recall campaigns71Distinct campaigns listing it
Service bulletins1,724Summed across model years
Components
Engine and cooling leads the Freightliner Sprinter 2500 complaint record
Owner complaints across all model years, by component.
Source: NHTSA ODI complaints file.
Model years
The record for each Freightliner Sprinter 2500 model year
Peer index compares complaints with the median vehicle of the same model year and body class (100 is the median). It corrects for age, not for how many were sold.
| Year | Body | Complaints | Severity index | Peer index | Recalls | Investigations | Bulletins |
|---|---|---|---|---|---|---|---|
| 2024 | Not decoded | 0 | None | None | 0 | 0 | 69 |
| 2023 | Not decoded | 0 | None | None | 0 | 0 | 72 |
| 2022 | Van | 1 | 0.0 | 33 | 1 | 0 | 63 |
| 2021 | Not decoded | 0 | None | None | 12 | 0 | 71 |
| 2020 | Van | 7 | 0.0 | 175 | 17 | 0 | 48 |
| 2019 | Van | 4 | 25.0 | 73 | 36 | 0 | 69 |
| 2018 | Van | 2 | 0.0 | 80 | 7 | 1 | 23 |
| 2017 | Not decoded | 0 | None | None | 5 | 1 | 104 |
| 2016 | Van | 1 | 0.0 | 11 | 9 | 1 | 116 |
| 2015 | Van | 2 | 0.0 | 25 | 8 | 0 | 115 |
| 2014 | Van | 4 | 0.0 | 80 | 4 | 0 | 113 |
| 2013 | Van | 2 | 50.0 | 100 | 4 | 0 | 110 |
| 2012 | Van | 2 | 0.0 | 40 | 2 | 0 | 109 |
| 2011 | Van | 1 | 0.0 | 33 | 4 | 1 | 112 |
| 2010 | Van | 4 | 0.0 | 133 | 5 | 1 | 112 |
| 2009 | Van | 2 | 0.0 | 100 | 4 | 1 | 100 |
| 2008 | Van | 5 | 0.0 | 83 | 5 | 1 | 100 |
| 2007 | Not decoded | 0 | None | None | 5 | 1 | 100 |
| 2006 | Van | 3 | 0.0 | 32 | 3 | 0 | 100 |
| 2005 | Van | 3 | 0.0 | 33 | 3 | 0 | 0 |
| 2004 | Not decoded | 0 | None | None | 3 | 0 | 0 |
| 2003 | Van | 6 | 16.7 | 55 | 5 | 0 | 18 |
| 2002 | Not decoded | 0 | None | None | 4 | 0 | 0 |
| 2001 | Not decoded | 0 | None | None | 2 | 0 | 0 |
Source: NHTSA ODI. Body class from NHTSA's VIN decoder where decoded.
Latest recalls
Recent campaigns covering the Freightliner Sprinter 2500
- 23V-876 Dec 21, 2023
Partition wall may be missing bolts, allowing the wall to detach during a crash
Structure · 387 vehicles - 23V-875 Dec 21, 2023
Longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the…
Structure · 3,739 vehicles - 23V-874 Dec 21, 2023
Connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control
Structure · 9 vehicles - 23V-806 Dec 1, 2023
Topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle
Structure · 131 vehicles - 23V-444 Jun 26, 2023
Fuel pump may shutdown, which can result in a loss of drive power
Fuel system · 21k vehicles - 23V-204 Mar 24, 2023
Instrument cluster may fail to display any information when the vehicle is started
Electrical system · 6,857 vehicles - 22V-796 Oct 21, 2022
Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway
Powertrain · 124k vehicles - 22V-360 May 20, 2022
Error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system
Communication · 20k vehicles - 22V-281 Apr 27, 2022
Rearview camera may not display the rearview image due to a software error
Back-over prevention · 12k vehicles - 21V-972 Dec 15, 2021
Software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the…
Electrical system · 48k vehicles
Source: NHTSA ODI recalls file.