Van, diesel, built in Germany. Owner complaints on file from Jan 20, 2021 to Aug 13, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-663 | Oct 28, 2020 | Hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak | Steering | 47,667 | Not stated |
| 19V-238 | Mar 26, 2019 | When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when… | Seats | 12 | Repair or modification |
| 19V-004 | Jan 8, 2019 | These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment… | Airbags | 88,388 | Part replacement |
| 19V-003 | Jan 8, 2019 | These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or… | Airbags | 71,301 | Part replacement |
| 17V-093 | Feb 10, 2017 | These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit | Airbags | 15,338 | Repair or modification |
| 16V-351 | May 24, 2016 | Affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash pads | Structure | 3 | Repair or modification |
| 16V-261 | Apr 29, 2016 | Affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the… | Structure | 55 | Inspection |
| 16V-093 | Feb 18, 2016 | Affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed for | Equipment | 2,278 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
Vehicle was driving fine, then warning lights that ABS system was no longer functioning, cruse control inoiperable, "go to shop immediatly" with no apparent cause. I took it to a shop and they attached the electronic scanner which indicated "Front Right Speed Sensor failed". This is the second speed sensor that I have had replaced this year (the first was one of the rear speed sensors). I replaced the front right speed sensor this morning, but the system has not reset. I hate to drive the vehicle with the warnings still indicated and cruise control inoperable, but I have no choice.
NHTSA complaint 11538211I WORK FOR AN EXPEDITE TRANSPORT CARRIER. IN MY NOW CLOSE TO 3 YEARS DRIVING TWO SPRINTER 2500'S I HAVE HAD 7 OF THE 10 RIMS FAIL. IN EACH AND EVERY CASE THE SAME PROBLEM DEVELOPED. A HAIRLINE FRACTURE HAS THE RIM LOSING AIR NEAR WHERE THE VALVE STEM HOLE WAS PUNCHED. I MENTIONED 10 RIMS AS EVEN ONE OF THE TWO SPARES FAILED. IMHO THIS IS A CLEAR INDICATION THAT THIS PROBLEM IS NOT A WEAR AND TEAR THING. AFTER GETTING NEW TIRES LAST WEEK ALONG WITH A REPLACEMENT RIM I EXPLAINED MY PROBLEM TO THE TIRE TECHNICIAN. TO MY SURPRISE THEY FOUND A LEAK IN A RIM THAT WAS SUPPOSED TO BE REMOUNTED. THE OWNER OF THE TRANSPORTATION COMPANY I DRIVE FOR ALSO OWNS 3 MERCEDES 2500 SPRINTERS AND ALL 3 VEHICLES HAVE HAD SIMILAR PROBLEMS. I HAVE NOW STARTED COLLECTING THE DEFECTIVE RIMS. I HAVE 3 ALONG WITH PHOTOS OF A 4TH SHOWING THE LIQUID STOP LEAK OOZING FROM A FRACTURE. THESE RIMS ARE NOT RUSTY AND THE TECHNICIANS THEORY IS THAT THE HOLE STAMPING PROCESS FOR THE VALVE STEM HAS LIKELY COMPROMISED THE INTEGRITY OF THE STEEL NEAR THE HOLE. I BELIEVE THAT THESE RIMS AHOULD BE REPLACED
NHTSA complaint 11388957Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.