Complaints over time
Complaints about the 2017 GEM E2 peaked in 2017, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 GEM E2
Other, electric, built in United States. Owner complaints on file from Mar 9, 2017 to Mar 9, 2017.
Recall campaigns covering this model year35,008 vehicles or units across those campaigns
Owner complaints31.5 times the median 2017 other
Severity index0.02017 others average 7.5
First 24 months3Complaints in its first two years
Components
100% of complaints about the 2017 GEM E2 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2017 GEM E2
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 18V-484 | Jul 19, 2018 | Drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended | Electrical system | 2,110 | Part replacement |
| 17V-279 | Apr 26, 2017 | Lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle | Wheels | 1,254 | Part replacement |
| 16V-884 | Dec 8, 2016 | Drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended | Electrical system | 1,644 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 GEM E2
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Mar 9, 2017Failure Nov 7, 2016150 milesBoulder City, NVElectrical system
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
NHTSA complaint 10959798 - Filed Mar 9, 2017Failure Nov 7, 2016100 milesBoulder City, NVElectrical system
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
NHTSA complaint 10959796 - Filed Mar 9, 2017Failure Nov 7, 2016100 milesBoulder City, NVElectrical system
THE GEM E2 HAS 2 ELECTRICAL SYSTEMS. 48 VOLTS FOR THE DRIVE SYSTEM, AND 12 VOLTS FOR HEADLIGHTS ETC. WHEN DRIVING ON A CITY STREET DOWN A HILL OF APPROXIMATELY 1 DEGREE OR MORE AND YOU APPLY THE BRAKES, ALL HEADLIGHTS, TAILLIGHTS, AND THE SPEEDOMETER AND DOME LIGHTS WILL ALL SHUT DOWN. AFTER RELEASING THE BRAKES, THE 12 VOLTS SYSTEM WILL RESET ITSELF. THIS HAS NOT HAPPENED WHILE DRIVING ON A FLAT SURFACE OR UPHILL. THE GEM E2 HAS REGENERATIVE BRAKING. IF I USE THE EMERGENCY/PARKING BRAKE TO STOP THE VEHICLE, WHILE DRIVING DOWNHILL, THIS DOES NOT HAPPEN.
NHTSA complaint 10959793
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
Source: NHTSA ODI investigations file.
Service bulletins
28 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- L-21-01 FAQ Jul 29, 2021 · Service Bulletin/Repair Instructions
FAQ regarding the L-21-01 Service Bulletin. - L-21-01 Jul 29, 2021 · Service Bulletin/Repair Instructions
Some 2016-2021 GEM vehicles built with Fast Chargers (3 kW or 6 kW) may experience a premature failure to the charger itself, if a short circuit occurs on the vehicle. - L-21-01 Email Jul 29, 2021 · Service Bulletin/Repair Instructions
Email to dealers about L-21-01 Service Bulletin. - DW 4.2 Sep 2, 2020 · Service Bulletin/Repair Instructions
Digital Wrench version 4.2 is now available for download. - L-20-09-01 Sep 17, 2020 · Service Bulletin/Repair Instructions
GEM has released this Team Tip to inform dealers that a BMC software update has been released which improves the reliability of the BMC. - G-16-11-01 Nov 1, 2016 · Service Bulletin/Repair Instructions
Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been add… - G-15-12-01 R03 Feb 26, 2016 · Service Bulletin/Repair Instructions
There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the h… - G-15-12-01 R02 Jan 15, 2016 · Service Bulletin/Repair Instructions
PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warn… - G-15-12-01 R01 Dec 10, 2015 · Service Bulletin/Repair Instructions
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training. - SAF-16-01 Aug 16, 2016 · Service Bulletin/Repair Instructions
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications. - L-18-01-B R01 Feb 27, 2018 · Service Bulletin/Repair Instructions
GEM has determined that the BMC on 2016-2018 GEM vehicles built before January 23, 2018 is performing tasks during off-time that can potentially drain the constant 12v supply. - L-18-01 R02 Jan 31, 2019 · Service Bulletin/Repair Instructions
GEM has determined that the Polaris BMC on 2016-2018 GEM vehicles is performing tasks during off-time that can potentially drain the constant 12v supply. - L-18-01 R01 Feb 27, 2018 · Service Bulletin/Repair Instructions
GEM has determined that the BMC on 2016-2018 GEM vehicles built before January 23, 2018 is performing tasks during off-time that can potentially drain the constant 12v supply. - L-17-04 R02 Apr 5, 2018 · Service Bulletin/Repair Instructions
Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent furth… - L-17-04 R01 Oct 11, 2017 · Service Bulletin/Repair Instructions
Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent furth… - L-18-10-02 Oct 30, 2018 · Service Bulletin/Repair Instructions
GEM has identified some 2016-2018 vehicles that have an improperly adjusted brake master cylinder push-rod. GEM is releasing this Team Tip to inform dealers that the service manual has been updated with the proper brake pedal adjustment procedure, which in… - L-18-04-02 Apr 18, 2018 · Service Bulletin/Repair Instructions
GEM has seen some vehicles display the incorrect state of charge when the factory-installed option cab heater is used. GEM is releasing this Team Tip to inform dealers that some vehicles may have left the factory with the heater’s ground cable installed … - L-18-04-01 R02 Mar 28, 2019 · Service Bulletin/Repair Instructions
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers that there is a Polaris BMC reflash available for ve… - L-18-04-01 R01 Apr 18, 2018 · Service Bulletin/Repair Instructions
GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers of cold weather effects on battery range of GEM vehi… - L-18-01-01 Jan 31, 2018 · Service Bulletin/Repair Instructions
GEM has released this Team Tip to inform dealers that Digital Wrench now has a new Motor Controller Update procedure. There was a change made to the temp sensor on the GEM motors which requires a specific calibration of the motor controller to function prop… - L-17-10-02 Oct 11, 2017 · Service Bulletin/Repair Instructions
Polaris has identified that some GEM vehicles were manufactured with improper steering wheel alignment. This team tip is to inform dealers of an updated procedure in the service manual to show an easier and alternative method to remove and align the steerin… - L-17-10-01 Oct 11, 2017 · Service Bulletin/Repair Instructions
Some GEM vehicles built before 3/10/2017 equipped with full doors have been experiencing water entering the cab. This team tip has been released to help dealers order the correct door seal kit for affected GEM vehicles. Door seal kits are an improved set-up… - L-17-06-01 Jun 20, 2017 · Service Bulletin/Repair Instructions
This team tip has been released to clearly define Polaris’ expectations when filing a warranty claim related to GEM shipping damage. In the event that damage occurs during the shipping process, it is critical to adhere to the claim steps outlined in this co… - L-17-03 R01 Oct 11, 2017 · Service Bulletin/Repair Instructions
Some 2016 - 2018 GEM vehicles equipped with halogen headlights have exhibited failures of the headlight switch on the LH stalk assembly. To address this concern, dealers should update affected vehicles with LED headlights and LH switch as directed in the in… - L-17-02 May 24, 2018 · Service Bulletin/Repair Instructions
Polaris has found that a limited number of EPS-equipped vehicles were manufactured with bolts that have the incorrect thread pitch. These bolts mount the EPS module to its mounting bracket. These incorrect bolts damage the EPS unit as well as the bolts them… - L-17-02 Jun 20, 2017 · Service Bulletin/Repair Instructions
Polaris has found that a limited number of EPS-equipped vehicles were manufactured with bolts that have the incorrect thread pitch. These bolts mount the EPS module to its mounting bracket. These incorrect bolts damage the EPS unit as well as the bolts them… - L-19-10-01 Oct 3, 2019 · Service Bulletin/Repair Instructions
On 6/10/19 a running change was made on GEM vehicles equipped with doors, relocating the side mirrors to the door frame. - L-19-01 Aug 14, 2019 · Service Bulletin/Repair Instructions
Some 2016-2018 GEM vehicles built with the 500W DC/DC converter have exhibited premature failure of the component, including some thermal-related damage. To address this concern, GEM is releasing this Service Bulletin for dealers to remove 500W converters o…
Source: NHTSA manufacturer communications files.