2016 GEM EL recalls, complaints and investigations

Complaints over time

Complaints about the 2016 GEM EL by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.

Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.

Recalls

One recall campaign covers the 2016 GEM EL

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2016 GEM EL
Campaign	Filed	Subject	Component	Vehicles	Remedy
18V-485	Jul 19, 2018	Lower main frame tube may crack which can result in failure of the secondary upper cab frame	Structure	1,946	Repair or modification

Source: NHTSA ODI recalls file.

Look up a VIN at NHTSA

Owner complaints

What owners reported about the 2016 GEM EL

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

Source: NHTSA ODI complaints file.

Investigations

1 NHTSA investigation on file

DP22005 Defect petition, Electrical system
Pedestrian alert sounds
Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall

Source: NHTSA ODI investigations file.

All investigations

Service bulletins

7 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

G-15-12-01 R03 Feb 26, 2016 · Service Bulletin/Repair Instructions
There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the h…
G-15-12-01 R02 Jan 15, 2016 · Service Bulletin/Repair Instructions
PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warn…
G-15-12-01 R01 Dec 10, 2015 · Service Bulletin/Repair Instructions
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training.
SAF-16-01 Aug 16, 2016 · Service Bulletin/Repair Instructions
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
L-17-10-02 Oct 11, 2017 · Service Bulletin/Repair Instructions
Polaris has identified that some GEM vehicles were manufactured with improper steering wheel alignment. This team tip is to inform dealers of an updated procedure in the service manual to show an easier and alternative method to remove and align the steerin…
L-17-06-01 Jun 20, 2017 · Service Bulletin/Repair Instructions
This team tip has been released to clearly define Polaris’ expectations when filing a warranty claim related to GEM shipping damage. In the event that damage occurs during the shipping process, it is critical to adhere to the claim steps outlined in this co…
L-16-06-01 Jun 15, 2016 · Service Bulletin/Repair Instructions
GEM has received reports of some 2016 GEM vehicles intermittently displaying an incorrect state of charge after charging and use.

Source: NHTSA manufacturer communications files.

About service bulletins