AutoStatsIQ
Data through Oct 2026
Model year

2018 GEM Elxd

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (0)Complaints (0)Investigations (1)Bulletins (29)
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2018 GEM Elxd by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

No recall campaign lists the 2018 GEM Elxd

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2018 GEM Elxd

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    1 NHTSA investigation on file

    • DP22005 Defect petition, Electrical system
      Pedestrian alert sounds
      Opened Jan 27, 2023, closed Aug 7, 2023 · led to a recall
    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    29 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • L-21-01 FAQ Jul 29, 2021 · Service Bulletin/Repair Instructions
      FAQ regarding the L-21-01 Service Bulletin.
    • L-21-01 Jul 29, 2021 · Service Bulletin/Repair Instructions
      Some 2016-2021 GEM vehicles built with Fast Chargers (3 kW or 6 kW) may experience a premature failure to the charger itself, if a short circuit occurs on the vehicle.
    • L-21-01 Email Jul 29, 2021 · Service Bulletin/Repair Instructions
      Email to dealers about L-21-01 Service Bulletin.
    • DW 4.2 Sep 2, 2020 · Service Bulletin/Repair Instructions
      Digital Wrench version 4.2 is now available for download.
    • L-20-09-01 Sep 17, 2020 · Service Bulletin/Repair Instructions
      GEM has released this Team Tip to inform dealers that a BMC software update has been released which improves the reliability of the BMC.
    • GEM VINS Oct 4, 2018 · Service Bulletin/Repair Instructions
      This letter is to inform you that the VIN assigned to your vehicle has been identified to contain an erroneous check digit in the 9th character position.
    • DW 3.9 Aug 31, 2017 · Service Bulletin/Repair Instructions
      Digital Wrench version 3.9 is now available for download. Updating to version 3.9 is required to update the base Digital Wrench software version from 3.8 to 3.9 to allow for future MY18 vehicle support.
    • G-17-10-02 Oct 26, 2017 · Service Bulletin/Repair Instructions
      At Polaris, we are committed to the safety of our customers and riders. Through product design, dedicated safety engineering, and increased consumer awareness, Polaris continues to work toward a safe riding experience and proper operation of our products. T…
    • G-16-11-01 Nov 1, 2016 · Service Bulletin/Repair Instructions
      Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been add…
    • G-15-12-01 R03 Feb 26, 2016 · Service Bulletin/Repair Instructions
      There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the h…
    • G-15-12-01 R02 Jan 15, 2016 · Service Bulletin/Repair Instructions
      PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warn…
    • G-15-12-01 R01 Dec 10, 2015 · Service Bulletin/Repair Instructions
      This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training.
    • SAF-16-01 Aug 16, 2016 · Service Bulletin/Repair Instructions
      A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
    • L-18-01-B R01 Feb 27, 2018 · Service Bulletin/Repair Instructions
      GEM has determined that the BMC on 2016-2018 GEM vehicles built before January 23, 2018 is performing tasks during off-time that can potentially drain the constant 12v supply.
    • L-18-01 R02 Jan 31, 2019 · Service Bulletin/Repair Instructions
      GEM has determined that the Polaris BMC on 2016-2018 GEM vehicles is performing tasks during off-time that can potentially drain the constant 12v supply.
    • L-18-01 R01 Feb 27, 2018 · Service Bulletin/Repair Instructions
      GEM has determined that the BMC on 2016-2018 GEM vehicles built before January 23, 2018 is performing tasks during off-time that can potentially drain the constant 12v supply.
    • L-17-04 R02 Apr 5, 2018 · Service Bulletin/Repair Instructions
      Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent furth…
    • L-17-04 R01 Oct 11, 2017 · Service Bulletin/Repair Instructions
      Some 2016-2018 GEM vehicles have exhibited premature motor controller failures due to water ingress. To address this concern, GEM is releasing this Service Bulletin for dealers to relocate the motor controller and install a thermoform cover to prevent furth…
    • L-19-03-01 Mar 28, 2019 · Service Bulletin/Repair Instructions
      GEM Technical Service has received some reports of the MCU becoming inoperable after a MCU reflash attempt. GEM is releasing this Team Tip to inform dealers that the software in the EPS on vehicles built from 10/03/2018 to 02/14/2019 is attempting to commun…
    • L-18-10-02 Oct 30, 2018 · Service Bulletin/Repair Instructions
      GEM has identified some 2016-2018 vehicles that have an improperly adjusted brake master cylinder push-rod. GEM is releasing this Team Tip to inform dealers that the service manual has been updated with the proper brake pedal adjustment procedure, which in…
    • L-18-04-02 Apr 18, 2018 · Service Bulletin/Repair Instructions
      GEM has seen some vehicles display the incorrect state of charge when the factory-installed option cab heater is used. GEM is releasing this Team Tip to inform dealers that some vehicles may have left the factory with the heater’s ground cable installed …
    • L-18-04-01 R02 Mar 28, 2019 · Service Bulletin/Repair Instructions
      GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers that there is a Polaris BMC reflash available for ve…
    • L-18-04-01 R01 Apr 18, 2018 · Service Bulletin/Repair Instructions
      GEM has observed instances where customers operating in cold weather are reporting vehicles slowing down at a higher state of charge, as if batteries are low. This Team Tip was released to inform dealers of cold weather effects on battery range of GEM vehi…
    • L-18-01-01 Jan 31, 2018 · Service Bulletin/Repair Instructions
      GEM has released this Team Tip to inform dealers that Digital Wrench now has a new Motor Controller Update procedure. There was a change made to the temp sensor on the GEM motors which requires a specific calibration of the motor controller to function prop…
    • L-17-10-02 Oct 11, 2017 · Service Bulletin/Repair Instructions
      Polaris has identified that some GEM vehicles were manufactured with improper steering wheel alignment. This team tip is to inform dealers of an updated procedure in the service manual to show an easier and alternative method to remove and align the steerin…
    • L-17-06-01 Jun 20, 2017 · Service Bulletin/Repair Instructions
      This team tip has been released to clearly define Polaris’ expectations when filing a warranty claim related to GEM shipping damage. In the event that damage occurs during the shipping process, it is critical to adhere to the claim steps outlined in this co…
    • L-17-03 R01 Oct 11, 2017 · Service Bulletin/Repair Instructions
      Some 2016 - 2018 GEM vehicles equipped with halogen headlights have exhibited failures of the headlight switch on the LH stalk assembly. To address this concern, dealers should update affected vehicles with LED headlights and LH switch as directed in the in…
    • L-19-10-01 Oct 3, 2019 · Service Bulletin/Repair Instructions
      On 6/10/19 a running change was made on GEM vehicles equipped with doors, relocating the side mirrors to the door frame.
    • L-19-01 Aug 14, 2019 · Service Bulletin/Repair Instructions
      Some 2016-2018 GEM vehicles built with the 500W DC/DC converter have exhibited premature failure of the component, including some thermal-related damage. To address this concern, GEM is releasing this Service Bulletin for dealers to remove 500W converters o…
    Source: NHTSA manufacturer communications files.
    About service bulletins