By year
Owner complaints about Genuine Scooter vehicles peaked at 2 in 2023
Owner complaints filed with NHTSA, 2020 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Genuine Scooter
The complete NHTSA record for Genuine Scooter vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Genuine Scooter recalls are filed by Genuine Scooters, part of Genuine Scooter.
Owner complaints in the last five years55 on file in all, across 5 models
Recall campaigns43 in five years
Severity index0.0Crash, fire, injury or death per 100 complaints
Investigations013 service bulletins
Components
Electrical system draws the most owner complaints about Genuine Scooter vehicles, 25% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The NIU Mqigt EVO has the most complaints of any Genuine Scooter model
Every Genuine Scooter model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| NIU Mqigt EVO | 2022 | 3 | 0.0 | 2 | 0 |
| Brio | 2021 | 1 | 0.0 | 0 | 0 |
| Urbano 50I | 2022 | 1 | 0.0 | 0 | 0 |
| Buddy Kick | 2022 | 0 | None | 1 | 0 |
| Royal Alloy | 2020 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Genuine Scooter product
- 22V-862 Nov 21, 2022
Impeller may strike the fuel pump body, causing the fuel pump to fail
Fuel system · 817 vehicles - 22V-629 Aug 17, 2022
During operation, excessive handlebar vibration can occur which may cause rider fatigue or loss of vehicle control
Steering · 38 vehicles - 22V-597 Aug 8, 2022
Loss of drive power may occur due to a firmware issue in the electric motor
Electrical system · 38 vehicles - 20V-010 Jan 10, 2020
Front brake rotor may become uncentered within the front brake caliper allowing the inner brake pad to dislodge from the top of the brake caliper
Brakes · 148 vehicles
Source: NHTSA ODI recalls file.