Motorcycle, electric, built in China. Owner complaints on file from Aug 8, 2022 to Mar 11, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-629 | Aug 17, 2022 | During operation, excessive handlebar vibration can occur which may cause rider fatigue or loss of vehicle controlDo not drive | Steering | 38 | Remedy pending |
| 22V-597 | Aug 8, 2022 | Loss of drive power may occur due to a firmware issue in the electric motorDo not drive | Electrical system | 38 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
At higher speeds including over 40 mph the handlebars vibrate excessively requiring holding it with both hands, and being difficult to safely signal with my arms if sometimes needed. It is difficult to drive without both hands firmly holding onto the handlebars, even briefly. The NIU MQI GT EVO had a recall associated with the excessive vibration, and the NIU MQI GT has the same body just different power but has not been recalled.
NHTSA complaint 11647535My NIU NQI GTS Pro has the same problem that the NIU EVOs were recalled for. One or both batteries will suddenly turn off causing a drop in speed. I am confident this is a firmware problem. This is a major safety concern. I believe the GTS Pros need to also be included under the recall. I have filed a lawsuit against the dealership I bought it from and NIU seeking a full refund and return. https://niustore.com/products/nqigt
NHTSA complaint 11503288The throttle has become unpredictable at best. First a check engine light and error 142 code appeared, then the throttle issues began. Sometimes the scooter wouldn't move at all, sometimes the throttle only works at the halfway point, and worst is at times the throttle goes from 0 to 100% no matter the throttle position. The sudden acceleration is particularly scary as this electric scooter has a top speed of 70mph.
NHTSA complaint 11478103Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.