Complaints over time
Complaints about the 2017 Heartland Mallard peaked in 2016, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Heartland Mallard
Trailer, Not Applicable, built in United States. Owner complaints on file from Oct 3, 2016 to Jun 19, 2019.
Recall campaigns covering this model year35,327 vehicles or units across those campaigns
Owner complaints42.0 times the median 2017 trailer
Severity index50.02017 trailers average 7.3
First 24 months3Complaints in its first two years
Components
50% of complaints about the 2017 Heartland Mallard name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2017 Heartland Mallard
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-008 | Jan 9, 2017 | Certification label on these vehicles may have incorrect tire size and/or tire pressure information | Equipment | 124 | Part replacement |
| 16V-566 | Aug 1, 2016 | Affected vehicles have an LED light on the front cap of the camper that may short circuit and overheat | Electrical system | 4,585 | Part replacement |
| 16V-332 | May 20, 2016 | Certification labels have incorrect tire pressure information, failing to comply with the requirements of 49 CFR Part 567, "Certification." | Equipment | 618 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Heartland Mallard
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Jun 19, 2019Failure Jun 11, 20191,500 milesWest Monroe, LAElectrical systemFire
WIRING CONNECTION ON THE HOT WATER HEATER WAS NOT MADE SUFFICIENTLY WHICH LED TO THE WIRE BEING MELTED. THE ELECTRICAL BURNING SMELL WAS QUICKLY FOUND AND POWER WAS TURNED OFF TO THE TANK TO PREVENT FURTHER BURNING. THE UNIT WAS NOT MOVING AND WAS SETUP IN A CAMPGROUND.*DT *TR*DT*JB
NHTSA complaint 11221296 - Filed May 11, 2017Failure May 7, 2017Cincinnati, OHSlide-in camper
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD RV. THE CONTACT STATED THAT THE SLIDE PULLEY CABLE SYSTEM THAT OPERATED ALL THREE SIDES HAD DETACHED FROM THE WALL DUE TO A MECHANICAL DEFECT. THE CONTACT STATED THAT THE OTHER TWO SLIDE PULLEYS WERE ALSO DETACHING FROM THE WALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THREE OF THE SLIDE PULLEY MECHANICAL SYSTEMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TAKE FULL RESPONSIBILITY FOR THE FAULTY PULLEY SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 0. THE VIN WAS NOT AVAILABLE.
NHTSA complaint 10984966 - Filed Oct 3, 2016Failure Oct 2, 2016300 milesDavidson, NCElectrical systemFire
TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED OVER 24 HOURS, IT WAS INFORMED THAT THE VEHICLE CAUGHT ON FIRE. A FIRE REPORT WAS FILED AND IT WAS DETERMINED THAT THE FIRE ORIGINATED FROM THE LED LIGHTS. THE FIRE WAS EXTINGUISHED OUT BY ANOTHER OBSERVANT CONTACT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V566000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS ATTEMPTED TO BE REACHED BUT WAS NOT NOTIFIED. THE FAILED MILEAGE WAS APPROXIMATELY 300.
NHTSA complaint 10911218 - Filed Oct 3, 2016Failure Oct 2, 20161,001 milesWest Monroe, LATires
WESTLAKE TIRE CAME ON 2017 M32 MALLARD BUMPER PULL TRAVEL TRAILER. TIRE HAD EXACTLY 1,001 MILES ON IT AND THE TREAD SEPARATED FROM THE SIDEWALL AT APPROXIMATELY 60 MPH.
NHTSA complaint 10911175
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.