Model year

2020 Highland Ridge FW Highlander

Trailer, Not Applicable, built in United States. Owner complaints on file from Sep 1, 2022 to Sep 1, 2022.

Recall campaigns covering this model year12,906 vehicles or units across those campaigns
Owner complaints1Close to the median 2020 trailer
Severity index0.02020 trailers average 7.3
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Highland Ridge FW Highlander peaked in 2022, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202212023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2020 Highland Ridge FW Highlander name tires

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Tires
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2020 Highland Ridge FW Highlander

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Highland Ridge FW Highlander
CampaignFiledSubjectComponentVehiclesRemedy
21V-179Mar 16, 2021Saddle valve securing bolt may be overtightened, possibly damaging the O-ring seal and causing a continuous gas leakEquipment2,906Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Highland Ridge FW Highlander

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Sep 1, 2022Failure Aug 26, 2022Curtis Bay, MDTires

    I was towing the trailer from Myrtle Beach, SC to Topping, VA. We had completed 286 miles of the trip and stopped for fuel and a 1 hour break in Stony Creek, VA. Upon stopping for fuel I walked around the trailer and checked the temperature of the tires and checked for any issues that could be seen during an inspection, such as irregular tread wear, punctures, and other damages that could have placed the tire in jeopardy. After 1 hour of rest we completed another 25 miles before the drivers side rear tire separated the tread from the tire and subsequently blew out. Because we were driving at 65 mph, the tread was flung from the trailer into another lane and could have caused damage and potentially an accident at highway speeds if another driver attempted to avoid the separated tread. Luckily the separated tread did not cause damaged but I had to leave it in the middle of the highway due to the volume of traffic and high speeds. This now caused other drivers to swerve and potentially cause an accident from a swerving driver. The tire failure has damaged the body of the RV and is estimated to cost $2500-$3500 to repair. The tire that failed is a Westlake ST 235/80R16 load range E, with a maximum pressure of 80 PSI cold and a speed rating of N. I never exceeded 70mph with the trailer in the entire 2.5 years nor do I continuously tow above speeds of 65mph. The only time speeds of 70mph are reached is to overtake a slower vehicle. Once overtaken the speeds are brought back down to 65mph or lower. I have spoken to other RV owners that complain of "China bombs", tires manufactured in china that blow out or fail for no apparent reason. Tire dealers are also aware that this brand and others that are manufactured in China will fail randomly for know apparent reason.

    NHTSA complaint 11482448
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

2 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • SRP 23-090 Apr 6, 2023 · Service Bulletin/Repair Instructions
    Slide Out Crack - Standard Repair Instructions
  • SRP 22-046 Feb 22, 2022 · Service Bulletin/Repair Instructions
    INSTRUCTIONS FOR RESETTING LEVELING SYSTEM “ZERO POINT”
Source: NHTSA manufacturer communications files.