Complaints over time
Complaints about the 2020 Horton Type I peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Horton Type I
Truck, diesel, 4x2, built in United States. Owner complaints on file from Apr 12, 2021 to Apr 12, 2021.
Recall campaigns covering this model year3348 vehicles or units across those campaigns
Owner complaints1Close to the median 2020 truck
Severity index0.02020 trucks average 3.5
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2020 Horton Type I name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2020 Horton Type I
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 20V-745 | Dec 1, 2020 | Processor that runs the display may stop functioning without warning, causing items operated through the control panel to not function | Electrical system | 251 | Repair or modification |
| 20V-291 | May 20, 2020 | Rear brake caliper flexible line may have been routed so that it contacts a suspension component, possibly causing excessive wear and a loss of… | Brakes | 17 | Part replacement |
| 19V-608 | Aug 19, 2019 | Due to improper manufacturing, the cushion of the Inflatable Head Cushion (IHC) and Knee Air Bag (KAB) may detach during a deployment event and… | Airbags | 80 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Horton Type I
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Apr 12, 2021Failure Mar 29, 20216,000 milesWashington, DCBody
TL* THE CONTACT OWNS A 2020 HORTON AMBULANCE N/A. THE CONTACT STATED THE CUT WASHER WAS LOSING UNDER THE MAIN FRAME RAIL.THE CONTACT STATED HE WAS CAUSING THE WASHER TO BE LOOSE/MOVE AND NOT STABLE. THE CONTACT CALLED LOCAL DEALER FESCO EMERGENCY SALES (7010 TROY HILL DR, ELKRIDGE, MD 21075: (410) 379-5353) AND STATED NO FAILURE ON THE AMBULANCE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. ## VIN PASSED ## HORTON AMBULANCE 2020 ##*DT
NHTSA complaint 11407583
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
25 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- HSB020521 Feb 5, 2021 · Service Bulletin/Repair Instructions
Code of Federal Regulations Title 49 Part 579.5 Notices, Bulletins, customer satisfaction campaigns, and other communications January 2021. - Recall 20V745 Dec 7, 2020 · Service Bulletin/Repair Instructions
Notifies Dealers and customers of upcoming recall on IDEX control displays - HSB103120 Oct 31, 2020 · Service Bulletin/Repair Instructions
Code of Federal Regulations Title 49 Part 579.5 Notices, Bulletins, Customer satisfaction campaigns, and other communications October 2020 - HSB2020-09.25 Sep 25, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - Dealer order entry training notice, IMMI seat belt lock up repair video link, Cares act update, Factory COVID visitation policy, Intelliplex electrical system discontinuation notice, Small Line-X sprayer notice, International CV 2021 inform… - HSB2020-09.02 Sep 2, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - 2021 F-Series order guide released, Grove City Hotel break in notice, Cares Act notice, Ambulance Crash Testing link, HEPA filter availability update, Ohio Temporary tag notice, Dealer portal training material notice, Chassis/Vehicle availa… - HSB2020-08.23 Aug 23, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - Cares Act letter update link, Ambulance crash testing link, HEPA filter shortage notice, Ohio temporary vehicle tag procedure update, Stock Unit availability update, Dealer portal training update notice, OEM Chassis availability notice - HSB2020-07.26 Jul 26, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin. Governor DeWine Mask order and travel notice and information.Oxygen outlet change notice. New CNC miter saw notice. ET3 Reimbursement notice and information link. Previous weeks recap. Vehicle and OEM Chassis availability update. - HSB2020-07.17 Jul 17, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin ET3 CMS Reimbursement information and link. Notice and link Essex industries discontinue Liquid Oxygen system.Previous weeks recap. Vehicle and OEM Chassis availability update. . - HSB2020-07.02 Jul 2, 2020 · Service Bulletin/Repair Instructions
New Dealer sales Rep traing notice. KKK-A-1822F - Change notice 13 Document link. Dealer interest savings link. Federal funding information links. Liquid suspension information links. Zero RPM system article link. Cares act link.Vehicle and OEM Chassis ava… - HSB2020-06.28 Jun 28, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - Cares Act follow up conference call & information links notice. Liquid Spring suspension information package links. Zero RPM technical information notice, Cares Act notice, Rev Financing and Dealer interest saving notice. Spec writer design… - HSB2020-06.13 Jun 13, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - Zero RPM system technology notice update. Cares Act follow up customer information. Rev Financing information, Spec writer change notice, Dealer interest saving notice, Covid & Cares information notices, Chassis and Demo availability notices. - HSB2020-06.10 Jun 10, 2020 · Service Bulletin/Repair Instructions
Cares Act timing notice. - HSB2020-06.05 Jun 5, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - REV financing notice, Spec writer change notice, Interest saving notice, Previous weeks - Covid-19 & Outreach to Native American Communities notice. Federal Signal discontinues micro pulse marker light notice. Freightliner production issue … - HSB2020-05.15 May 15, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - OEM Chassis production schedule update - 2020 National show video notice - New International CV & Chevrolet HD Cab Step pictures and ground clearance - New Infectious Control option offered - New seat belt buckles in squad bench riser not… - HTB2020-05.08 May 8, 2020 · Service Bulletin/Repair Instructions
Technical Bulletin advising a limited number of VIV-TECH i4g front control panels were built with the wrong part on resistor # R513 which could cause failure in operation under certain circumstances. - HSB2020-05.08 May 8, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - Notice regarding modification to front bumper of chassis which have Driver assist Pre- Collision system - OEM Chassis production update - New vehicle sub floor material change notice - Fored F- Series exhaust tip change notice - Facebook … - HSB2020-05.01 May 1, 2020 · Service Bulletin/Repair Instructions
Sales Bulletin - OEM Chassis production schedule updates - Code 3 Dome light lead time notice - New vehicle sub floor material change notice - Ford F Series chassis exhaust tip change notice - Facebook 2020 National show unit video post notice - Remote cust… - HSB2020-04.26 Apr 26, 2020 · Service Bulletin/Repair Instructions
Face Book post notice, Threshold change notice, Remote customer inspection instructions. OEM Chassis manufacturer projected start date, Dodge & Freightliner start up information, Decontamination additions & instructions, April previous weeks information re… - HSB2020-04.13 Apr 13, 2020 · Service Bulletin/Repair Instructions
Added information for decontamination procedure, Remote customer inspection information, Dodge & Freightliner chassis production start up information, Govenor stay at home extension information, HVAC filter maintenance information, Dealer interest saving in… - HSB2020-04.05 Apr 5, 2020 · Service Bulletin/Repair Instructions
Corona Virus COVID-19 update, Chassis manufacturer supply chain information, HVAC filter maintenance recommendation, Demo and stock unit availabilty update, Work from home staff contact information, Production back log, with available chassis list, - HSB2020-03.27 Mar 27, 2020 · Service Bulletin/Repair Instructions
Chassis production/availability update - RPM display notice - Lexipol training notice - Demo Availability notice - Ambulance Decontamination notice - Program charge change notice - Chassis availability notice - HSB2020-03-22 Mar 22, 2020 · Service Bulletin/Repair Instructions
COVID-19 update and staffing contact notice - Chassis and stock unit availability notice - FDIC Postpone notice - Ambulance Decontamination notice - Programming charge change notice - COVID-19 Parts availability Notice- Chassis availability notice - HTB2020-03.15 Mar 15, 2020 · Service Bulletin/Repair Instructions
FDIC show cancel notice - Ambulance Decontamination Notice - Programming charge change notice - COVID-19 Update- Chassis and parts availability nottice - HSB2020-03.01 Mar 1, 2020 · Service Bulletin/Repair Instructions
EMS Trade show Schedule - COVID-19 Notice - Vehicle and Chassis availability information - 1 Feb 5, 2020 · Service Bulletin/Repair Instructions
Code of Federal Regulations Title 49 part 579.5 Notices,Bulletins, customer satisfaction campaigns.
Source: NHTSA manufacturer communications files.