Sedan, hybrid, built in South Korea. Owner complaints on file from Jul 7, 2016 to Sep 7, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-749 | Sep 24, 2021 | Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn… | Electrical system | 469,377 | Software update |
| 21V-619 | Aug 6, 2021 | Trunk latch may become damaged, preventing the opening of the trunk from the inside | Latches and locks | 348,158 | Part replacement |
| 20V-746 | Dec 1, 2020 | Connecting rod bearings inside the engine may wear prematurely, which over time can result in engine damage | Engine and cooling | 128,948 | Software update |
| 16V-726 | Oct 11, 2016 | Due to a bonding issue with the sunroof wind deflector, the sunroof panel on the affected vehicles may detach while driving | Visibility and wipers | 62,811 | Repair or modification |
| 16V-232 | Apr 21, 2016 | In these vehicles, the driver's frontal air bag may be missing a chemical enhancer required for the second stage air bag deployment, resulting in… | Airbags | 33 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
132 complaints on file, page 1 of 7.
Vehicle Impact:While driving, the vehicle suddenly displayed a "Check Hybrid System" warning on the dashboard and suffered a complete, sudden loss of propulsion while on the road. The vehicle dropped power completely and would not restart, creating an immediate, severe safety hazard to myself and surrounding traffic.Diagnostic & Component Confirmation:The vehicle was towed to a certified Hyundai dealership (Hyundai of Goshen, Repair Order #6080674). Diagnostic testing confirmed trouble codes P0717 (Input Speed Sensor No Signal) and P0A40 (Drive Motor Position Sensor).The dealership's certified technician explicitly documented that they "followed TSB and found input speed sensor valve body harness is faulty due to heavy corrosion on the sensor connector."Safety Hazard Summary:This is a critical manufacturing and sealing defect where an internal, non-wear component (the transmission valve body wire harness) corrodes prematurely. This corrosion blinds the hybrid control modules to the electric motor's position and output speed. To protect itself, the computer initiates a hard, uncommanded shutdown of the hybrid drivetrain while the vehicle is in motion.Hyundai Motor America was contacted (Case #43225229) but denied any financial or safety assistance because this documented Technical Service Bulletin (TSB) defect has not yet been elevated to a formal safety recall. This sudden powertrain failure presents an unreasonable risk of rear-end collisions and catastrophic highway accidents for 2016 Sonata Hybrid owners.
NHTSA complaint 11762585EGR needs to be replaced as this is a major engine issue
NHTSA complaint 11751204Vehicle experiences intermittent DTC C222908 (Integrated Brake Actuator internal circuit malfunction). Warning lights (Brake, ABS, ESC, Hybrid System) illuminate intermittently, brake pedal feel changes, and regenerative braking fails. Dealer confirmed stored code but refused repair stating "no current issue". This is a known failure in 2015-2019 Hyundai hybrids that can lead to sudden loss of hydraulic brake assist and increased stopping distance. Safety critical defect.
NHTSA complaint 11700973The car will randomly lose acceleration and jerk forward. It will make a beeping noise while the hev system warning flashes on the dash. It also says to turn off engine. While the warning is flashing and engine light is on it goes into a limp mode and you have limited acceleration. It has almost caused multiple wrecks when I go to acceleration from turning or at lights in traffic because I cant go over 20-30 mph. I have turned the car on and off and the hev system and engine light turns off and the car continues to work normal. It eventually comes back on and does the same loss of power/hev warning. It will be random and does not matter on how fast you are going to trigger the warning lights and loss of power.
NHTSA complaint 11692279The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at 20 MPH, the message "Shut Down" was displayed, and the vehicle lost motive power. The contact was able to pull over to the side of the road; however, the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and declined to cover the repair under warranty. The failure mileage was approximately 140,600.
NHTSA complaint 11680336The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle went into LIMP Mode with several unknown warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.
NHTSA complaint 11659350The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, and the message "Warning - Do not Attempt to Restart" was displayed. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure of the engine wiring harness. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer and was diagnosed as a failure with the engine wiring harness. The vehicle was not repaired. The vehicle had been back to the dealer several times. Recently, the contact was informed that the wiring harness was soy-based insulated, and rodents were causing damage to the wiring harness due to the smell. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 80,000. The VIN was not available.
NHTSA complaint 11658460The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated while driving approximately 65 MPH, the check engine warning light was illuminated, and the vehicle stalled. The contact was able to exit the highway; however, the contact was unable to restart the vehicle. The contact had the vehicle towed to a dealer to be diagnosed. The vehicle was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that prior to the engine failure, the engine had been replaced two years prior. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.
NHTSA complaint 11644593While on the highway vehicle started shaking violently, flashing engine light then service hybrid system along with every light on the dash! Car still running poorly, stiff steering very hard to slow down to get to safety! By the time I was able to pull over the engine was knocking and a burning smell was coming from the engine compartment. I popped the hood shut the car off , the exhaust manifold and converter(in one together) was so hot it was glowing! I’m thankful I was able to get to safety without it catching fire because it was on its way there! I called for a tow and sent it to the dealer where Hyundai is replacing the engine.
NHTSA complaint 11615081The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the driver's side sunroof detached. The contact stated that the sunroof was caught up on the netting in front of the sunroof. The contact stated that the tracks were fractured. There were no warning lights illuminated. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the repair was not covered under NHTSA Campaign Number: 16V726000 (Visibility). The approximate failure mileage was 103,000.
NHTSA complaint 11603439The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated while driving approximately 60 MPH, the check engine warning light illuminated, and the message "Check Hybrid System, Turn Off the Engine" was displayed, and the vehicle was shaking while decelerating. The vehicle was towed to the dealer where it was diagnosed with the Technical Service Bulletin: 198. The Technical Service Bulletin was completed; however, the failure recurred. The vehicle was towed to the same dealer where it was diagnosed with a drained battery and catalytic converter failure. The vehicle was repaired; however, the failure recurred. The vehicle was towed to the same dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.
NHTSA complaint 11584421The contact owns a 2016 Hyundai Sonata Hybrid. The contact stated while operating the vehicle, the dashboard warning lights had suddenly activated and the vehicle went into LIMP Mode causing the vehicle to decelerate. The vehicle was taken to the local dealer on several occasions and the NOx sensor, intake manifold and EGR were replaced but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 104,000.
NHTSA complaint 11579661The wind guard for the panoramic sunroof of my 2016 Hyundai Sonata Hybrid broke & flew almost all the way off while driving down [XXX] in the Cleveland area. I was able to grab the end before it broke off completely and flew into traffic behind me. There was no warning prior to detachment. Hyundai insists this part failure is not part of a prior recall for this exact same product failure on this make & model and therefore will not cover. Their suggested solution is glue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11578335While driving the car completely cut off i could not use my brakes my horn or steering wheel
NHTSA complaint 11572766My check Hybrid system light comes on and then my car stops allowing me to drive , the gas stops working ! This happened 3 times on the highway very dangerous
NHTSA complaint 11566685I was driving on the freeway and the car went from 70 mph to 60 then 50 then 40 slowing on the freeway each second. This has happened multiple times, each time taken in Hyundai and “repaired” only to happen a couple months later.
NHTSA complaint 11554489HEV WARNING TURN OFF ENGINE SIGN WHILE DRIVING ON THE INTERSTATE MY CAR LOST POWER AND THE CAR BEHIND ME HAD TO SUDDENLY MOVE OVER THIS IS VERY UNSAFE WHILE DRIVING DOWN THE INTERSTATE
NHTSA complaint 11551358HEV WARNING TURN OFF ENGINE CAR STARTED SHAKING while driving on the interstate gas pedal went to the floor car started making a loud noise from the engine I put car in park and it would not move for 45 minutes at a stop sign
NHTSA complaint 11551356As I was driving on the highway at 65MPH, a sudden warning appeared on the dashboard that read, "CHECK HYBRID SYSTEM/TURN OFF ENGINE". Immediately after that, I noticed that my vehicle started behaving erratically, making it difficult to control. I stepped on the gas pedal expecting the car to pick up speed and move forward. Despite the pressure I applied, the car failed to accelerate, leaving me stuck in my current position. After nearly causing a severe accident on a busy interstate, I was able to safely pull my car over to the side of the road. After conducting extensive research, I discovered that the issue I am facing with my hybrid vehicle is actually quite common among Hyundai Sonata Hybrids. It's surprising to note that despite this problem's prevalence, no recall or common solution has been provided to address it. I am highly concerned that Hyundai has not taken any action to address this issue. I request an immediate resolution as I could have been severely injured or lost my life today!
NHTSA complaint 11549710I was driving to work and suddenly my car gives me signal hybrid system alert turn off the engine and completely shut down on me as I was in the freeway. Thankful I made to safe area. I had it tow to the dealership and they are mentioning to me that they are not sure if is Power train module but they want charge me $1391. They say is not guaranteed that’s going to fix the issue the service advisor mentioned he could be the transmission or the engine. I’m just so overwhelmed because me taking there I thought they have everything figure it out. Communication with them is really hard to get through them they always giving me the round arounds. Please help
NHTSA complaint 11533741Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.