Complaints over time
Complaints about the 2021 Infiniti Q60 peaked in 2021, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2021 Infiniti Q60
Coupe, gasoline, 4x2, built in Japan. Owner complaints on file from Mar 23, 2021 to Oct 11, 2024.
Recall campaigns covering this model year217k vehicles or units across those campaigns
Owner complaints31.5 times the median 2021 coupe
Severity index0.02021 coupes average 7.5
First 24 months2Complaints in its first two years
Components
67% of complaints about the 2021 Infiniti Q60 name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2021 Infiniti Q60
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-599 | Aug 2, 2021 | Software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying | Back-over prevention | 3,569 | Software update |
| 21V-234 | Apr 4, 2021 | After detecting rapid acceleration, the Engine Control Module (ECM) may incorrectly reduce engine power and reduce fuel supply to the engine | Engine and cooling | 12,943 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2021 Infiniti Q60
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Oct 11, 2024Failure Jun 6, 20249,950 milesSan Jose, CABumpers
The contact owns a 2021 Infiniti Q60. The contact stated while driving at an undisclosed speed, the malfunction warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a fractured aluminum bracket that sits between the front bumpers. The contact was informed that the aluminum bracket houses the sensor for the cruise control and forward collision avoidance features. In addition, the contact was informed that the aluminum bracket was a poor design by the manufacturer. The contact was informed that the bracket needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 9,950.
NHTSA complaint 11619398 - Filed Sep 27, 2021Failure Sep 6, 202120 mileschicago, ILEngine
The contact owns a 2021 INFINITI Q60. The contact stated while driving approximately 15 MPH, the vehicle shifted into limp mode. The contact stopped the vehicle and had the vehicle towed to a local dealer. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed with needing ECM replaced. The vehicle was repaired however, the issue persisted. The manufacturer was informed of the failure but was unable to assist. The failure mileage was approximately 20.
NHTSA complaint 11434554 - Filed Mar 23, 2021Failure Mar 8, 20211,700 milesFort Lauderdale, FLEngine, Warnings, Power train
I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE NOISE TO STOP IS TO PUSH THE START BUTTON AGAIN. AT THIS TIME, THE CAR WILL NOT START. IT WAS TOWED TO INFINITI DEALERSHIP, AND HAS BEEN THERE AS OF TODAY (03/23/3021) FOR 15 DAYS. NEITHER THE DEALERSHIP, NOR INFINITI NORTH AMERICA HAVE BEEN ABLE TO GIVE ME AN UPDATE ON WHAT IS WRONG WITH THE CAR, OR WHEN I WILL GET IT BACK. THEY CAN NOT DIAGNOSE THE PROBLEM.
NHTSA complaint 11404488
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
111 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- ITB09-063C Apr 13, 2026 · Service Bulletin/Repair Instructions
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety St… - ITB23-023A Feb 20, 2025 · Service Bulletin/Repair Instructions
AEB WARNING LIGHT IS ON WITH WARNING MESSAGES DISPLAYED ON COMBINATION METER APPLIED VEHICLES: 2015-2024 Q50 (V37) 2015-2018 Q50 Hybrid (HV37) 2017-2022 Q60 (CV37) 2015-2019 Q70 (Y51) 2015-2018 Q70 Hybrid (HY51) 2019-2024 QX50 (J55) 2022-2024 QX55 (FJ55) 20… - ITB22-038D Feb 4, 2025 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE APPLIED ENGINES: VR30DDTT IF YOU CONFIRM One or both turbochargers require replacement. ACTION 1. Replace the affected turbocharger(s). Refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT… - ITB19-024D Sep 19, 2024 · Service Bulletin/Repair Instructions
DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D - ITB23-015A Jul 22, 2024 · Service Bulletin/Repair Instructions
DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN THE IVC APPLIED VEHICLES: 2020-2024 Q50 (V37) 2020-2022 Q60 (CV37) 2020-2024 QX80 (Z62) SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the ove… - ITB22-020B Aug 15, 2024 · Service Bulletin/Repair Instructions
TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision n… - ITB22-017B Aug 15, 2024 · Service Bulletin/Repair Instructions
DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC APPLIED SYSTEMS: Vehicles equipped with Telematics SERVICE INFORMATION CONSULT has been updated to allow DTC B2E01-96 for “Internal battery” to be cleared in the Telematics Control Unit (TCU). If DTC … - ITB19-042E Aug 15, 2024 · Service Bulletin/Repair Instructions
AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The AV control unit needs to be replaced. ACTION 1. Read and save the VIN. 2. Read … - ITB19-029E Aug 15, 2024 · Service Bulletin/Repair Instructions
TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT: If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. See ITB… - ITB21-025B May 11, 2024 · Service Bulletin/Repair Instructions
DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB17-060C May 21, 2024 · Service Bulletin/Repair Instructions
INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. - ITB13-052E May 20, 2024 · Service Bulletin/Repair Instructions
INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-006D May 20, 2024 · Service Bulletin/Repair Instructions
CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB10-029C May 20, 2024 · Service Bulletin/Repair Instructions
CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-013E Apr 13, 2024 · Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB17-009H Apr 30, 2024 · Service Bulletin/Repair Instructions
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-007I Apr 30, 2024 · Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB09-039K Apr 29, 2024 · Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010E Feb 22, 2024 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of … - ITB23-010D Jan 24, 2024 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of … - ITB23-009A Jan 29, 2024 · Service Bulletin/Repair Instructions
INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-014B Jan 29, 2024 · Service Bulletin/Repair Instructions
ENABLING WIRELESS APPLE CARPLAY® FEATURES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB21-026C Jan 29, 2024 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR CLOCK INCORRECT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-038C Nov 6, 2023 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010C Aug 16, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010B Aug 1, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-038B Aug 4, 2023 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-043A May 26, 2023 · Service Bulletin/Repair Instructions
INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-015 Apr 6, 2023 · Service Bulletin/Repair Instructions
DTC B2E1B-06 (AUTOMATIC ECALL) STORED AS CURRENT IN IVC SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device calle… - ITB23-010A Apr 4, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-014A Apr 13, 2023 · Service Bulletin/Repair Instructions
ENABLING WIRELESS APPLE CARPLAY® FEATURES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB21-026B Apr 3, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR CLOCK INCORRECT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB14-011G Apr 17, 2023 · Service Bulletin/Repair Instructions
REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB03-051Q Apr 5, 2023 · Service Bulletin/Repair Instructions
HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB23-010 Mar 8, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software ver… - ITB23-009 Mar 8, 2023 · Service Bulletin/Repair Instructions
INFOTAINMENT SYSTEM IN RENTAL CARS FREQUENTLY REBOOTS IF YOU CONFIRM The infotainment system of an APPLIED VEHICLE is frequently rebooting, AND The APPLIED VEHICLE is in a rental car fleet. ACTION Update the infotainment software. ï· Refer to ITB2… - ITB21-025A Mar 9, 2023 · Service Bulletin/Repair Instructions
DTC C1A17-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB20-021E Mar 24, 2023 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been superseded by: ITB23-010 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please discard previous versions of this bulletin. - ITB19-024C Mar 9, 2023 · Service Bulletin/Repair Instructions
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-013D Mar 9, 2023 · Service Bulletin/Repair Instructions
AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-008D Mar 29, 2023 · Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB10-074B Mar 8, 2023 · Service Bulletin/Repair Instructions
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB20-006C Feb 22, 2023 · Service Bulletin/Repair Instructions
WINDSHIELD WIPER BLADE PERFORMANCE/DIAGNOSIS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB13-007H Feb 27, 2023 · Service Bulletin/Repair Instructions
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB10-067C Feb 22, 2023 · Service Bulletin/Repair Instructions
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB09-039J Feb 27, 2023 · Service Bulletin/Repair Instructions
WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-042D Feb 10, 2023 · Service Bulletin/Repair Instructions
AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB19-030C Feb 10, 2023 · Service Bulletin/Repair Instructions
AV CONTROL UNIT INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. - ITB23-002 Jan 18, 2023 · Service Bulletin/Repair Instructions
MISSING OR CORRUPTED MAP DATA IF YOU CONFIRM Client states the error screen, shown in Figure 1, appears when using navigation. ACTION Follow the SERVICE PROCEDURE in this bulletin to download the map data from the ASIST Downloader, and then update … - ITB23-001 Jan 18, 2023 · Service Bulletin/Repair Instructions
MIL ON WITH DTC P0101 AND/OR P010B STORED IN THE ECM SERVICE INFORMATION If the MIL is ON and DTC P0101 (MAF SEN/CIRCUIT-B1) and/or DTC P010B (MAF SEN/CIRCUIT-B2) is stored in the ECM on an APPLIED VEHICLE, follow the information in this bulletin alon… - ITB22-020A Jan 23, 2023 · Service Bulletin/Repair Instructions
TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-017A Jan 18, 2023 · Service Bulletin/Repair Instructions
DTC B2E01-96 (INTERNAL BATTERY) STORED AS CURRENT IN IVC This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-043 Dec 8, 2022 · Service Bulletin/Repair Instructions
INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION SERVICE INFORMATION When replacing an AV control unit (Infotainment Control Unit), for any reason, all three steps below are required. If all three steps are not completed on vehicles equipped … - ITB22-038A Dec 9, 2022 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-041 Nov 23, 2022 · Service Bulletin/Repair Instructions
DRIVE SHAFT BOOT SERVICE INFORMATION SERVICE INFORMATION If a Drive Shaft (Axle Shaft) Boot on an APPLIED VEHICLE is found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease los… - ITB22-038 Nov 14, 2022 · Service Bulletin/Repair Instructions
TURBOCHARGER REPLACEMENT PROCEDURE SERVICE INFORMATION If either one or both turbochargers require replacement, refer to the SERVICE PROCEDURE in this bulletin for the updated procedure. IMPORTANT: You MUST closely follow the entire SERVICE PROCEDURE … - ITB19-029D Nov 1, 2022 · Service Bulletin/Repair Instructions
TELEMATICS (IVC) SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. - ITB13-008C Sep 27, 2022 · Service Bulletin/Repair Instructions
CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB21-026A Jun 21, 2022 · Service Bulletin/Repair Instructions
SOFTWARE UPDATE FOR CLOCK INCORRECT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. - ITB22-020 Apr 21, 2022 · Service Bulletin/Repair Instructions
TELEMATICS CONTROL UNIT RESET AFTER AUTOMATIC COLLISION NOTIFICATION SERVICE INFORMATION The Telematics Control Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic colli…
Source: NHTSA manufacturer communications files.