2016 Infiniti QX60

29 complaints on file, page 1 of 2.

1. Filed Apr 15, 2026Failure Apr 1, 2026sacramento, CAElectrical system, Engine, Fuel/propulsion system

   I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasing the risk of an accident. The issue also makes it unsafe to use essential features such as the air conditioner in hot weather and the defroster in cold conditions, which impacts visibility and driver safety. This defect appears to be part of a known issue affecting this vehicle platform, where the cooling fan system fails prematurely. I understand there have been allegations, including in Anderson v. Nissan North America, that the manufacturer may have been aware of this defect but did not adequately disclose it. In addition, I am aware that this vehicle model has been associated with other safety-related recalls, including issues involving the ABS actuator (which may pose a fire risk) and the hybrid powertrain control system (if applicable). These existing concerns further highlight the urgency of addressing this defect. This is not normal wear and tear, but a potential safety-related defect that places drivers, passengers, and others on the road at risk. I am concerned about continuing to operate this vehicle and potentially causing an accident or injury due to overheating or loss of vehicle function. I am requesting that this issue be formally investigated to determine whether a recall or corrective action is necessary to prevent harm.

   NHTSA complaint 11731367
2. Filed Dec 15, 2025Failure Nov 17, 2025San Jose, CAAir bags

   Component: Air Bags / Occupant Classification System (OCS) Problem Description: The Occupant Classification System (OCS) in my 2016 Infiniti QX60 is malfunctioning. The passenger airbag indicator light flickers on and off even when the passenger seat is empty. When an adult passenger is seated properly with the seatbelt fastened, the system frequently fails to detect the occupant and does not consistently indicate that the passenger airbag is active. The issue occurs intermittently and unpredictably, both while driving and shortly after vehicle startup. Dealer Repair Attempts: I have brought the vehicle to the Infiniti dealership multiple times for this issue. Each visit resulted in a paid service where the dealership “reset” the OCS module and stated the issue was resolved. However, the malfunction returned immediately. On one occasion, the issue reoccurred as soon as I pulled out of the dealership parking lot, at which point I returned the vehicle to service. After that visit, I was told the only solution would be to replace all related components at my expense. Recall Concern: Although my VIN does not currently show an active recall, the 2016 Infiniti QX60 model year is known to have a recall for an OCS airbag defect. My vehicle is exhibiting the exact same symptoms described in the recall. The dealership has refused to perform the repair under recall coverage solely because my VIN is not listed. Safety Risk: This is a serious safety concern. The passenger airbag may fail to deploy when an adult is present, increasing the risk of severe injury or death in the event of a collision. The system cannot be relied upon to function properly. Outcome Requested: I am requesting that this defect be investigated and addressed as a safety-related issue consistent with the known recall affecting this model year.

   NHTSA complaint 11705204
3. Filed Dec 5, 2024Failure Aug 29, 2024Bedford Heights, OHElectrical system, Suspension, Wheels

   The electric controlled coupling failed and as a result, the AWD failed. There is vibration when turning and driving 25 mph. The grinding noise remained after I got new brakes and I was told it’s from the coupling trying to power the AWD. I took my 2016 QX60 to the dealer and also to a foreign car auto shop and they both confirmed it needs to be replaced. When the coupling is unplugged, the noise is not present.

   NHTSA complaint 11629128
4. Filed Nov 29, 2024Failure Nov 27, 2024123,000 milesRolla, MOAir bagsCrash1 injured

   The contact owns a 2016 Infiniti QX60. The contact stated that while making a left turn at a low rate of speed, another vehicle attempted to drive around the contact's vehicle. As the vehicle attempted to drive around, the contact was hit by the passing vehicle. The contact stated that they could not recall the immediate events after the accident; however, they did note the side air bags did deploy while drive side air bag did not deploy. A police report was filed at the scene; however, the police report was not available due to an ongoing investigation. The contact, the contact's mother, and the contact's son and daughter were all taken to the hospital for a check-up; the contact suffered emotional distress due to the accident but no physical injuries were reported. The vehicle was towed to an independent mechanic where it remained in the mechanic's possession. The dealer was notified of the failure and was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 16V244000(Air Bags) which was linked to the failure. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.

   NHTSA complaint 11627932
5. Filed Nov 11, 2024Failure Nov 3, 2024St Petersburg, FLPower train

   2016 Infiniti QX60 93,000 miles The battery light was on. I have noticed that my CVT transmission goes into limp mode. This has happened several times with no help from infiniti. I can only go 10MPH and it revs only 1000 RPM, then it'll be fine after I turn off and on again. Had battery and alternator checked and they're 100% good. This is very dangerous when it happenes in traffic and infiniti won't do anything.

   NHTSA complaint 11624582
6. Filed Jun 19, 2024Failure Jun 15, 2024San Jose, CAAir bags

   Passenger airbag does not detect any adult sitting in the passenger seat, causing the light to stay on and possibly not deploy during an accident. The vehicle make and model has a recall for this exact problem, but has not notified for a recall service.

   NHTSA complaint 11595242
7. Filed Apr 2, 2024Failure Apr 2, 2024Burleson, TXAir bags

   The airbag sensor light is flashing whether a passenger is in the seat or not. Infiniti has refused to investigate the issue and is stating that it is my responsibility to pay for the diagnostics despite the fact that this is an airbag related issue and is possibly related to the 2016 Nissan recall.

   NHTSA complaint 11580663
8. Filed Mar 21, 2024Failure Feb 2, 2024south bend, INAutomatic emergency braking, Adaptive cruise control, Warnings

   I'm hoping to solve a problem or at least get a positive answer why my FEB Warning Indicator Light comes on "SPORADICALLY". I had noticed it quite a few times either driving on the freeway, secondary roads, at higher and lower speeds and especially troublesome, when there are not any hazards or... Now my light stay on all time

   NHTSA complaint 11578781
9. Filed Nov 14, 2023Failure Sep 1, 2023Carrollton, TXAir bags

   Passenger airbag sensor showing warning. There was a previous recall that shows active but my VIN says it does not have an unaddressed recall which I think is inaccurate.

   NHTSA complaint 11555166
10. Filed Sep 5, 2023Failure Aug 1, 2023Isle of Palms, SCAir bags

    Air bag light began blinking notifying me of an issue. The vehicle is available for an inspection. I took car to dealer for diagnostic check. The dealer informed me that it is the drivers side airbag causing the issue. This is a safety component of the vehicle and puts the driver and all occupants at risk should their be an airbag failure in an accident. Issue has been through a diagnostic check by the dealer and confirmed. They recommended 1) that I replace the seatback which is a costly repair. In their words, "we have seen this occur in several Infiniti models and recommended that I contact the Infiniti Consumer Affairs office as it is not under any recalls. Seatbelts are covered under the lifetime warranty of the vehicle but not the airbags." Car has had the warning lamp display for approximately 30 days now. it began end of July/early August. The vehicle has approximately 115k miles and has never been in an accident.

    NHTSA complaint 11542721
11. Filed Mar 31, 2023Failure Mar 31, 202340,000 milesAmes, IAAir bags

    The contact owns a 2016 Infiniti QX60. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side Occupant Classification System (OCS) sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags) however, the VIN was not included in the recall. The failure mileage was approximately 40,000.

    NHTSA complaint 11514818
12. Filed Feb 1, 2023Failure Aug 29, 2022Stow, MAElectrical system

    The display and audio/video control keeps resetting which limits the functioning of the display, climate and Audio/Video equipment, and the rear camera.

    NHTSA complaint 11504925
13. Filed Dec 29, 2022Failure Jul 1, 202270,000 milesMissouri City, TXSun/moon roof assembly

    The contact owns a 2016 Infiniti QX60. The contact stated that while the vehicle was parked outside, she noticed there was water leaking through the sunroof onto the floor of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain tubes needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the failure was an environmental issue. The failure mileage was approximately 70,000.

    NHTSA complaint 11499423
14. Filed May 11, 2022Failure Apr 23, 2022Auburn, ALUnknown or other

    While driving down a clear road on a beautiful day, the sunroof in my QX60 randomly exploded, outwardly. It sounded like a gunshot hit the car. Glass went everywhere, hit oncoming traffic, the windshield, and hood of car. We immediately pulled over and noticed the sunroof was expanding outwardly towards the sky, not inward. It was making a concerning sound in the process. The sound scared all of and almost caused a wreck. I was 6 months pregnant at the time and my husband was in the passenger side and my 20 month old son was in the back seat car seat.

    NHTSA complaint 11464194
15. Filed Apr 13, 2022Failure Mar 18, 202291,000 milesBroken Arrow, OKCamera, Video (touch)screen/monitor/unit, Defroster/defogger/hvac system

    The contact owns a 2016 Infiniti QX60. The contact stated that on two separate occasions, the infotainment screen located in the center console had failed to operate as needed. The contact stated that the screen went blank. Due to the failure, the contact could not use certain electrical features such as her rear backup camera and windshield defrosters. The contact had taken the vehicle to a dealer however, the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 91,000.

    NHTSA complaint 11460672
16. Filed Sep 8, 2020Failure Sep 6, 202055,000 milesBaton Rouge, LAVisibility/wiper

    TRAVELING I-10 GOING 75MPG, AND THE SUN ROOF EXPLODED. SOUNDED LIKE WE HAD BEEN SHOT. NOTHING WAS IN FRONT OF US WHEN IT HAPPENED. THE INTERIOR SHADE WAS NOT OPENED , SO NO GLASS WAS BLOWN IN. THERE WAS A BIG HOLE WITH THE GLASS BEING BULGED OUTWARD (UP.)

    NHTSA complaint 11353709
17. Filed Jun 29, 2020Failure Jun 20, 202070,000 milesManhattan, KSAir bags

    AIR BAG WARNING LIGHT IS FLASHY AUTO SHOP STATES 400 TO FIX THE SWITCH THAT HAS COME UNPLUGGED

    NHTSA complaint 11331410
18. Filed May 2, 2020Failure Feb 2, 202018,201 milesNEW Windsor, MDUnknown or otherCrash1 injured

    AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UNTIL MY VEHICLE WENT INTO A RAVINE.

    NHTSA complaint 11323061
19. Filed Oct 25, 2019Failure Oct 7, 201982,000 milesPortland, TXAir bags

    SIDE AIRBAG ON THE DRIVERS SEAT AND THE CEILING CURTAIN AIRBAGS ON THE 2ND AND 3RD ROW DEPLOYED WHILE I WAS DRIVING FOR REASON

    NHTSA complaint 11271104
20. Filed Oct 24, 2019Failure Oct 17, 2019ST. Helena, SCAir bags, VisibilityCrashFire1 injured

    TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS. THE DRIVER SUSTAINED A LEFT SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WERE UNKNOWN. *LN *DT*DT*DT*JB*JB*DT*JB*DT *TR*DT*JB*DT

    NHTSA complaint 11270603