2024 Infiniti QX60

19 complaints on file, page 1 of 1.

1. Filed Aug 26, 2026Failure Aug 23, 2024Indio, CAElectrical system, Assist, Unknown or other

   The liftgate is not merely a matter of inconvenience. Its repeated failure directly interferes with my ability to enter, exit, and safely use the vehicle. I am concerned that the liftgate could also fail during an emergency or close, latch, or operate unpredictably. Right after we first bought the vehicle, we brought it in due to the hatch not opening, approx. Aug. 2024. They said to shove a screwdriver into the hatch to get it working again. It's also listed in their vehicle booklet that is given to you when you buy the SUV. That doesn't mean there is a recall but it's pretty darn close. They want me to wiggle into the back of the vehicle and jam a screwdriver into who knows where. I would love to see them do this without upper body strength and non-working legs. The vehicle has also experienced additional problems, including malfunctioning alarms, electrical issues, and other recurring defects. I have something called vehicle assist, it doesn't work. Alarms are supposed to go off if you leave your lane and pull you back into your original lane. No, you drift accross three lanes. Some problems have returned after attempted repairs. The vehicle has reportedly been presented for repair approximately three times and has been unavailable or out of service for an extraordinary amount of time, approximately 300 plus days in total. Today my caretaker was to take me to a VA and to the pharmacy to get my meds.

   NHTSA complaint 11759843
2. Filed Aug 12, 2026Failure Aug 10, 2026Mission Viejo, CAElectrical system, Unknown or other

   On August 10, 2026, my 2024 INFINITI QX60 unexpectedly locked while the Intelligent Key was still inside the vehicle, trapping my two young children inside on a hot day. The Intelligent Key was inside my purse on the front passenger seat. The purse also contained my phone, house keys, and another vehicle key fob. There were no large metallic objects in the purse. I was closing the passenger-side rear door when I heard the vehicle lock. My hand may have contacted the exterior rear-door handle/lock sensor while closing the door, but I cannot be certain. I did not intentionally lock the vehicle. Because two young children were trapped inside in hot weather, a friend called 911. Firefighters responded and opened the vehicle. After returning home, we attempted to reproduce the incident, but the vehicle correctly prevented us from locking it with the Intelligent Key inside. Therefore, I am concerned about a possible intermittent failure of the Intelligent Key detection/lockout protection system. The vehicle has not yet been inspected by an INFINITI dealer. I have reported the incident to INFINITI Consumer Affairs and plan to have the vehicle inspected by an authorized INFINITI dealer. There were no warning lights or warning messages before the incident that I am aware of. The vehicle is available for inspection. This incident created a serious safety risk because two young children were trapped inside a locked vehicle in hot weather and emergency intervention by the fire department was required.

   NHTSA complaint 11756519
3. Filed Jul 26, 2026Failure Jul 24, 2026La Mesa, CAService brakes

   This vehicle was taken to the local Infiniti dealer for a routine oil change, vehicle inspection during this service discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined. There were no warning indications. The failure mileage was 21787. Infiniti was contacted, but no assistance was offered.

   NHTSA complaint 11752870
4. Filed Jun 29, 2026Failure Jun 29, 202512,000 milesIndio, CAElectrical system, Lock, Power train

   The contact owns a 2024 Infiniti QX60. The contact stated that the vehicle intermittently jolted while stopping, and the infotainment screen and instrument panel intermittently turned off and restarted independently. Additionally, the blind spot detection system and the Lane Keep Assist were intermittently inoperable, and the power window master door lock button was inoperable. The transmission slipped out of gear once. Additionally, the hatch failed to open, preventing to contact from accessing the wheelchair. The contact stated that as a [XXX] he was overwhelmed and saddened by the persistent failures and the inability to access the wheelchair as needed. The contact stated that the vehicle was purchased from a dealer who had sold the business to another dealer, who refused to honor the warranty on the vehicle. The contact called another dealer, Palm Springs Nissan (68177 Kyle Rd, Cathedral City, CA 92234); and was provided the same information as the first dealer. The manufacturer was notified of the failure and advised the contact to tow the vehicle to a dealer 3 hours away at the owner's expense; however, the contact stated to the manufacturer that towing the vehicle should be covered under the warranty policy. The contact had purchased the extended warranty, and the vehicle was paid off. The manufacturer declined to cover the towing and denied further assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 12,000.INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11747143
5. Filed Mar 20, 2026Failure Mar 20, 202615,000 milesLewis, DEService brakes, Pads

   The contact owns a 2024 Infiniti QX60. The vehicle was taken to the local dealer for a routine oil change, where it was discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined by the contact, and the vehicle was not repaired. There were no warning lights illuminated. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.

   NHTSA complaint 11725766
6. Filed Mar 15, 2026Failure Mar 5, 2026Lakeville, MNElectrical system, Engine

   After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no check engine or other warning lights when this occurred. Attempted to restart the engine. After a few seconds longer than normal it started and appeared to run fine. Drove it home afterward. If the water caused the issue there are serious implications for driving in rain, through puddles, or snow as that water can migrate up into the engine compartment during driving (would be especially dangerous at highway speeds). If it makes any difference, the vehicle did idle fine for a few minutes after leaving and stopping outside the touchless car wash. Only after a walkaround, removing trash from the vehicle, and then driving away did the stall occur.

   NHTSA complaint 11724412
7. Filed Mar 11, 2026Failure Feb 27, 2026Pike Road, ALElectrical system, Engine, Warnings

   On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The car was shuddering, but I managed to drive a short distance to the Birmingham Nissan dealer. After an inspection, they stated it was due to an improperly installed air filter that interfered with the MAF, and I was told I had to pay $1,000 for repairs. The Forward Collision warning sensor went out after the MAF was repaired, but the car was released to us. We had to take it right back to the dealer and leave it again.

   NHTSA complaint 11723735
8. Filed Dec 15, 2025Failure Aug 15, 2024Hayward, CAWarnings, Electrical system, Automatic emergency brakingCrash

   I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasions while using Intelligent Cruise Control / driver assist (steering assist) on a highway, when the vehicle ahead braked, my vehicle did not slow down or brake as expected and continued approaching at the prior speed. I had to brake immediately and steer to avoid a collision. No crash or injuries occurred. Similar instances have occurred additional times; however, I was monitoring the system and manually braked in time when it did not slow/stop from a safe following distance. I am concerned about intermittent non-response of these driver-assist braking functions. Ongoing safety-related issues since about the 6th month of the first year: 1) Windshield washer system leak/empty reservoir (reduced visibility). Concern began after prior dealer visit on 06/03–06/04/2025 for panoramic sunroof noise. 2) Rear driver-side window intermittently lowers by itself (electrical). 3) Side mirror intermittently fails to unfold/open (visibility). 4) Water intrusion into cabin from top of front passenger door area during rain/car washes (photos available), raising concern for electrical/safe operation. 5) Panoramic sunroof creaking noise (distraction). Request NHTSA document and evaluate for potential defect trend.

   NHTSA complaint 11704999
9. Filed Dec 15, 2025Failure Aug 15, 2024Hayward, CAWarnings, Electrical system, Automatic emergency braking

   Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfold/open, reducing rear/side visibility. 4.Water intrusion into cabin from top of front passenger door area during rain/car washes, causing staining/odor and raising concern for electrical components/safe operation. 5.Panoramic sunroof creaking noise when closed (driver distraction); prior service attempt (~2 days) did not resolve. 6.ADAS concerns: Automatic Emergency Braking and Parking Collision Warning intermittently fail to activate / provide alerts when expected, creating driver distraction and uncertainty about proper system operation. No crash or injury has occurred. Please document these issues and evaluate for a potential defect trend/recall if similar complaints exist.

   NHTSA complaint 11704996
10. Filed Oct 16, 2025Failure Sep 28, 2025Fairview, TNSeat belts1 injured

    Our granddaughter was in the 3rd row seat with a seat belt. We think she put the shoulder part behind her back. After she unbuckled, she tried to exit but the seat belt ILR locked her in. The seat belt wrapped around her waist and locked her in. She could not move - or get out. We tried for 30 mins and finally cut the seat belt. If we had had an accident, we could not have gotten her out. Pictures/video's can be downloaded:Here is a link to the Video’s and Pictures. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11693933
11. Filed Aug 15, 2025Failure Aug 1, 2025Eatontown, NJSteering, Suspension, Wheels

    To Whom It May Concern, I am submitting this letter to formally report a safety-related defect involving my leased Infiniti vehicle, serviced at Edison Infiniti in New Jersey on August 1, 2025. Despite reporting excessive tire wear and a persistent pull to the right, the dealership concluded that the alignment was within factory specifications and attributed the damage solely to a lack of tire rotation. Based on this assessment, I paid out of pocket for a wheel alignment and replacement tires. However, the condition of the removed front tires tells a different story. The tires show extreme treadwear down to the internal cords, a clear indication of prolonged misalignment or defective suspension geometry. This level of degradation is not consistent with normal wear and tear on a vehicle with fewer than 17,000 miles. It compromised steering control and posed a serious safety risk, making it difficult to maintain lane position and safe handling. I believe this issue may reflect a broader defect in alignment or suspension geometry that could affect other vehicles of the same make and model. I have attempted resolution through the dealership and Infiniti Consumer Affairs without success. I respectfully request that NHTSA investigate this issue as a potential safety defect and advise on next steps.

    NHTSA complaint 11680856
12. Filed Jul 28, 2025Failure Jul 3, 202535,000 milesPalmetto Bay, FLElectrical system, Engine and engine cooling

    The contact owns a 2024 Infiniti QX60. The contact stated that while driving at 35 MPH, the vehicle experienced electronic malfunctions with unknown warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the dipstick was not properly in place. The vehicle was repaired. The contact stated that on another occasion, while driving at an undisclosed speed, the system malfunction message was displayed. The vehicle was towed to the same local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle was repaired, but another failure occurred. The contact stated that the smoke alarm had alerted her to an issue. While the vehicle was parked in the garage and unattended, the engine overheated. The Fire Department was called to the scene and detected smoke coming from the engine. The internal temperature of the vehicle was 168 degrees. The vehicle was towed to the same local dealer, who determined that the vehicle had overheated, and the vehicle should be picked up. The manufacturer was contacted and opened a case. The failure mileage was approximately 32,000.

    NHTSA complaint 11676694
13. Filed Jun 20, 2025Failure Jun 20, 2025Missouri City, TXUnknown or other

    Dealer replaced my driver side mirror assembly a few months ago to get rid of the wind whistling noise, but we noted the "new" mirror would vibrate even at a fairly low speed. So took it back to dealer during the 15k mile service. The tech said the mirror had too much play so the dealer ended up replacing the whole mirror assembly. But the newly replaced assembly was also vibrating. Dealer said that there is not much they can do and asked us to call Infinity customer service. Customer service said that that vibration is considering within engineering spec and they are not willing to do anything about it. The vibration is very annoying - the shaking mirror is just a distraction.

    NHTSA complaint 11668260
14. Filed May 15, 2025Failure May 31, 2024Brooklyn, NYWarnings, Visibility/wiper

    Distorted view through the windshield. When looking at lights, double image is visible. This is especially pronounced at nights, causing poor visibility and eye strain. This issue seems to be isolated to vehicles with heads up display, because of the lamination.

    NHTSA complaint 11661238
15. Filed Jan 30, 2025Failure Jan 1, 2024Scottsdale, AZVisibility/wiper

    On multiple 2024 Infiniti QX60 vehicles (test drives, my vehicle, loaner vehicle), the driver-side door rearview mirror glass vibrates under all driving conditions. This can blur the image and is unsafe during lane changes. Note that the passenger-side door mirror glass does NOT vibrate. It appears to be an isolator issue on only the driver-side door mirror. The problem was investigated and confirmed at an authorized Infiniti dealership (Coulter Infiniti) but they stated that all 2024 QX60 experience the same issue and it is normal. I stated it is not normal and a defect that needs to be addressed. There is currently no fix available.

    NHTSA complaint 11639738
16. Filed Nov 28, 2024Failure Nov 25, 2024Walnut Creek, CAVisibility/wiper

    In moderate to heavy rain, the windshield wiper pushes water onto the drivers side window. This water then streaks diagonally down across the window, blurring the view through the drivers side mirror. I experienced this in two cars, once on the test drive on [XXX] in Dublin, and once driving through the [XXX] in rainy conditions. Rain is when you need visibility to be good. I have not experienced this in any other car I have driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11627863
17. Filed Sep 11, 2024Failure Sep 11, 2024Mattawan, MIUnknown or other

    Front portion of panoramic sunroof exploded while driving on the highway. No known debris hit the sunroof and there were no cars near me, and I was in open air (not under an overpass).

    NHTSA complaint 11614011
18. Filed Jul 15, 2024Failure Jul 10, 2024River Forest, ILEngine, Fuel/propulsion system

    While at a stop in DRIVE, the car would automatically shift itself into Neutral without warning. When I contacted the dealer, they were aware of this issue in other vehicles. I brough the car in for service and in the description of the work, the mention that they knew where to address the problem, as it is a known issue. The dealership stated, "PREFORMED BATTERY PERFORMANCE TEST PER PREVIOUS TECH LINE CASES WITH SIMILAR ISSUES. BATTERY PASSED TEST WITH CPX900 AND DCA8000. CONTACTED TECHLINE AND WAS INFORMED TO CHECK FUEL PRESSURE AND FUEL PRESSURE BLEED OFF DUE TO SIMILAR CASES EXHIBITING SAME CONDITIONS. FOUND LPFP TO BE ONLY PRODUCING 45PSI AT IDLE AND IMMEDIATE BLEED OFF WHEN VEHICLE SHUT OFF. CAUSING CAR TO SHIFT INTO NEUTRAL AS FAIL SAFE * REPLACE LOW PRESSURE FUEL PUMP PER TECHLINE RECOMMENDATION"

    NHTSA complaint 11602339
19. Filed Jun 12, 2024Failure Jun 10, 2024Tequesta, FLAir bags, Body

    Water is leaking into the vehicle through the airbag located for the rear passenger.

    NHTSA complaint 11593866