2018 Infiniti QX80

9 complaints on file, page 1 of 1.

1. Filed Aug 10, 2026Failure Aug 10, 2026Egg Harbor Township, NJUnknown or other

   Subject: Request for Safety Defect Investigation and Recall – 2018 INFINITI QX80 Infotainment/Navigation Screen To Whom It May Concern: I am writing to formally request an investigation into a serious and recurring problem with the infotainment/navigation screen in my 2018 INFINITI QX80 and to request that INFINITI consider a safety recall or other appropriate remedy. The screen is malfunctioning by going black, freezing, failing to come on, and repeatedly turning on and off while I am driving the vehicle. This is not simply an inconvenience. Having the display repeatedly shut off and restart while the vehicle is in motion raises a significant safety concern. The screen is an integrated part of the vehicle's infotainment and navigation system and may also be connected to the vehicle's rear-view camera system. A malfunctioning display can interfere with the driver's ability to access important vehicle information, navigation, and potentially the backup-camera image. I am concerned that this may be a defective component or system affecting other 2018 INFINITI QX80 vehicles. I respectfully request that INFINITI investigate whether this is a known or recurring defect and review complaints and repair records from other QX80 owners. I am requesting that INFINITI: 1. Investigate the cause of the screen repeatedly turning on and off while driving. 2. Determine whether this is a common defect affecting 2018 QX80 vehicles. 3. Review previous complaints, repairs, and warranty claims involving this system. 4. Determine whether the problem presents a safety risk. 5. Consider issuing a safety recall or providing a safety-related repair or replacement remedy to affected owners. 6. Provide me with a written response regarding INFINITI's findings and any available recall, service campaign, warranty extension, or other remedy. Vehicle: 2018 INFINITI QX80
VIN: [XXX]
Mileage: 131,000
Problem: Infotainment/navigation screen goes black, freezes, fails to come on, and repeatedl INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

   NHTSA complaint 11755996
2. Filed Sep 9, 2024Failure Sep 8, 2024Grayson, GAElectrical system, Exterior lighting

   The dashboard bulbs went out from 0-40 mph and 6-8 rpms. It seems to be a common issue on Reddit and I have found complaints on the internet.

   NHTSA complaint 11613542
3. Filed Aug 12, 2024Failure Jul 25, 2024Springfield, OHElectrical system

   Similar to other complaints, the instrument cluster lighting is beginning to go dim or completely out starting at the high end of the RPM gauge and the low end of the speedometer gauge. This is an issue during night time driving.

   NHTSA complaint 11607960
4. Filed Jan 12, 2024Failure Dec 1, 2023Houston, TXElectrical system

   The primary instrument gauge for the QX80 starts to lose illumination from around the speedometer and tachometer. The vehicle has 55,000 miles and is a 2018 model. This is the SECOND time this has happened, with the instrument gauge being replaced first at approximately 32,000 miles for the same reason. Currently the instrument gauge is continuing to lose lighting - making the speedometer impossible to see at night (SAFETY ISSUE). Infiniti Dealership reports that there is a +/- 2 YEAR waitlist for replacement instrument clusters, and that this is a known problem. The same dealership that replaced it a few years ago. This 2nd instrument cluster started going out in the 20-45 mph segment, then 6500-8000 rpm tach, then 0-20 mph.

   NHTSA complaint 11565050
5. Filed Nov 2, 2023Failure Oct 15, 2023Punta Gorda, FLSteering

   The plastic trim on the steering wheel that is colored to match the other plastic trim in the car has cracked at the 2:00 clock position. The cracked plastic sometimes lifts when turning the wheel which I feel may cause an accident. I have not had it inspected by the dealer of manufacturer as I'm aware they won't repair it currently. There were no symptoms before it happened, it was just cracked/separated one day. Nissan/Infiniti should be required to repair this potential safety issue.

   NHTSA complaint 11553148
6. Filed Jul 8, 2023Failure Jul 8, 2023Cartersville, GAUnknown or other

   I was slowing down at a red light and heard a bang and glass shattered. My sunroof exploded. Nothing hit it. The glass is bowed outward.

   NHTSA complaint 11531092
7. Filed Aug 30, 2021Failure Aug 30, 202125,000 milesenniss, TXCommunication, Electrical system

   The contact wife owns a 2018 Infiniti QX80 AWD. The contact stated that the Telematics Control Unit (TCU) of the vehicle operated in 3G however, the AT&T servers were shutting down causing the functionality of the TCU to become inoperable. The vehicle was not taken to a dealer. The manufacturer was informed of the failure and informed the contact that there was no solution to the failure at the moment. The failure mileage was approximately 25,000.

   NHTSA complaint 11431105
8. Filed Jul 16, 2021Failure Jul 16, 2021Scottsdale, AZAir bags

   My vehicle is one oil change past the bumper to bumper warranty or 4000 miles. Air bag light is on. My regular mechanic took to dealer. Dealer said they see this problem all the time. Told us that in an accident the bags would not deploy and repair is more than $5000! We contacted Nissan north America. Extremely rude employee said too bad as vehicle was out of warranty. Said "maybe" could have done something if we had serviced vehicle at dealer instead of private shop but too bad. Explained that mechanic at dealership said this is a common problem and he was surprised it is not a recall. She told me well it isn't so that is that. She refused to give me to her boss. "We don't do that" .

   NHTSA complaint 11425219
9. Filed Feb 27, 2019Failure Feb 15, 20192,400 milesDulles, VAAir bags, Seat beltsCrash1 injured

   TL* THE CONTACT OWNS A 2018 INFINITI QX80. WHILE DRIVING APPROXIMATELY 38-40 MPH, THE DRIVER OF AN ONCOMING VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND CRASHED INTO THE DRIVER'S SIDE DOOR AND DRIVER'S SIDE FRONT FENDER OF THE CONTACT'S VEHICLE. THE DRIVER'S FRONTAL AIR BAG DEPLOYED; HOWEVER, THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELT FAILED TO RESTRAIN HIM FROM MOVING FORWARD. THE CONTACT SUSTAINED A CONCUSSION. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. A LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,400. *DT*JB

   NHTSA complaint 11182711