Complaints over time
Complaints about the 2020 International HV peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 International HV
Truck, diesel, 6x4, built in Mexico. Owner complaints on file from Dec 19, 2023 to Dec 19, 2023.
Recall campaigns covering this model year994k vehicles or units across those campaigns
Owner complaints1Close to the median 2020 truck
Severity index0.02020 trucks average 3.5
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2020 International HV name seats
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
9 recall campaigns cover the 2020 International HV
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 23V-119 | Feb 23, 2023 | Software error in the Body Control Module (BCM) may allow the vehicle to overcome the park brake during power-take-off (PTO) operation | Electrical system | 4,199 | Software update |
| 22V-691 | Sep 15, 2022 | Connecting rod wrist pin may crack, resulting in connecting rod failure | Engine and cooling | 7,918 | Software update |
| 21V-366 | May 19, 2021 | Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak | Fuel system | 1,780 | Part replacement |
| 20V-810 | Dec 23, 2020 | When the parking brake is applied and the automatic transmission is still in the drive or reverse position and the stationary PTO switch is… | Engine and cooling | 17,213 | Not stated |
| 20V-219 | Apr 17, 2020 | Electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire | Fuel system | 27,421 | Repair or modification |
| 19V-841 | Nov 21, 2019 | With the parking brake applied and the automatic transmission in the 'Drive' or 'Reverse' position, when the stationary PTO switch is engaged by… | Engine and cooling | 12,539 | Not stated |
| 19V-838 | Nov 21, 2019 | Vehicles were built with a non-Quick Release Modulator Valve (NQRMV) instead of a Quick Release Modulator Valve (QRMV), which may affect the brake… | Brakes | 3 | Part replacement |
| 19V-422 | Jun 6, 2019 | Steer axle hubs may be insufficiently lubricated or not lubricated at all, which may result in wheel bearing damage | Wheels | 209 | Repair or modification |
| 19V-216 | Mar 20, 2019 | Electric fuel heater within the fuel module may overheat and cause plastic in the fuel heater to melt and potentially catch fire | Fuel system | 23,122 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 International HV
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Dec 19, 2023Failure Dec 1, 2023Ottawa, FMSeats
Cracks developing on all 19 units, International HV613 chassis, 2020 model year. The seat bases for both driver and passenger sides in the cabin are the National Seating model Capitan or # 2000 type seats which are developing cracks starting at the front of the junction of seat base with its base plate, and then extending back ward on one side or at times both side of the base. Base plate is only 14 gauge steel, and is stitch-welded in 12 inches total length (out of 28" perimeter of the base), and only on the inside part. Also, another 10" inches of this perimeter is left open for a tongue and groove style of fitting of the base inside the base plate which has substantially reduced the strenght of the seat at its base.
NHTSA complaint 11560836
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
189 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- IK1900198 Jul 21, 2026 · Service Bulletin/Repair Instructions
This article only applies to Models w/ 0016UZL Built Between 06/23/2014 – 05/11/2020 OR Models w/ 0016UZL w/ Safety Recall 14516 Completed Reference the appropriate Technician Manual for models outside of this population. Safety Recall 14516 has been issued… - IK0800560 Jun 9, 2026 · Service Bulletin/Repair Instructions
This document will guide the user through the changes of the dielectric grease/coatings used in certain areas on all International vehicles built after 1/8/2018. International's Electrical Engineering Team made this change to improve the longevity of the OE… - 26101 May 22, 2026 · Service Campaign
Certain International® trucks and IC BusTM CE Series buses may have out of date BCM programing that may cause erroneous fault codes after a vehicle sits for 2 or 3 days. - 26101 Apr 7, 2026 · Service Campaign
Certain International® trucks and IC BusTM CE Series buses may have out of date BCM programing that may cause erroneous fault codes after a vehicle sits for 2 or 3 days. - IK0800684 Feb 13, 2026 · Service Bulletin/Repair Instructions
This document is to inform dealers, customers, and body builders/TEMs of a known BCM software issue with kernels 747 through 752. Units built after November of 2024 as well as older units that were updated with DLB between 11/5/2024 and 6/26/2025 with Remo… - IK4300035 Feb 3, 2026 · Service Bulletin/Repair Instructions
This tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files. It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are… - IK2600255 Jan 26, 2026 · Other
This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature. Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 103… - IK2600090 Feb 5, 2026 · Other
New CARB Idle Reduction Change Request - IK2600047 Jan 2, 2026 · Service Bulletin/Repair Instructions
Engine replacements for all International engines will need to follow this procedure. - IK0800684 Jan 29, 2026 · Service Bulletin/Repair Instructions
This document is to inform dealers, customers, and body builders/TEMs of a known BCM software issue with kernels 747 through 752. Units built after November of 2024 as well as older units that were updated with DLB between 11/5/2024 and 6/26/2025 with Remot… - IK2600279 Dec 19, 2025 · Service Bulletin/Repair Instructions
This document provides: Steps to take when switch pack programming fails, or when switch pack disappears after body control module update Sample scenarios Additional information to assist readers in understanding DLB switch pack programming - IK1600272 Dec 19, 2025 · Service Bulletin/Repair Instructions
This document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and windshields using an ultrasonic sound detector. - IK1201463 Nov 7, 2025 · Service Bulletin/Repair Instructions
The purpose of this article is to describe all aspects of the A26 Connecting Rod Replacement Repair Processes. To address an A26 connecting rod supplier quality spill, Navistar is streamlining quality repair strategies to help avoid customer disturbance. … - IK1201009 Nov 6, 2025 · Service Bulletin/Repair Instructions
In some geographic areas, ambient temperatures reaching below 15°F (-10 °C), including high levels of humidity, an operator may experience engine stalling, low performance, and or poor aftertreatment performance. This is caused by condensation accumulating … - IK0800689 Nov 21, 2025 · Service Bulletin/Repair Instructions
In some instances, the driver's or passenger's door pod may become unresponsive, where it will not respond to any manual inputs from the driver or passenger. In some of these situations, it is possible for this symptom to be present without any fault codes … - IK0800688 Nov 5, 2025 · Service Bulletin/Repair Instructions
This document is to notify the field of an issue with BCM that causes various electrical system concerns after the vehicle sits for 2-3 days. This can affect all LT, RH, MV, HV models, 2021MY and up HX, 2024MY and up CE Bus with BCM kernel version 752, 753,… - IK0600030 Dec 5, 2025 · Service Bulletin/Repair Instructions
This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes. (Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.) - IK3400001 Aug 28, 2025 · Service Bulletin/Repair Instructions
Title: Service Portal iKNow Feedback Case Types Applies To: All - IK1400005 Aug 25, 2025 · Service Bulletin/Repair Instructions
Title: Driveline Information Center and Troubleshooting Procedures Applies To: All Vehicles - IK1900022 Jul 18, 2025 · Service Bulletin/Repair Instructions
Title: A/C Refrigerant and Oil Capacities Applies To: All current models - IK1200716 Jul 7, 2025 · Service Bulletin/Repair Instructions
Title: Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean … - IK0900157 Jul 17, 2025 · Service Bulletin/Repair Instructions
Title: Fan belt replacement guidelines for frayed edges Applies To: All Models - IK1201519 Jun 24, 2025 · Service Bulletin/Repair Instructions
Title: Replacing the Crankshaft Gear on S13 Engines - IK0800684 Jun 27, 2025 · Service Bulletin/Repair Instructions
Title: Erratic BCM and RPM Behavior with Kernel 747-752 Applies To: All MV, HV, HX with RPM modules - IK1201511 May 11, 2025 · Service Bulletin/Repair Instructions
Title: Supplemental A26 MAF Fault Diagnostics Applies To: All A26 Engines - IK0500054 Jun 4, 2025 · Service Bulletin/Repair Instructions
Title: Steering Gear Seal Repair Guidelines Applies To: Steering gears - IK2600069 May 20, 2025 · Service Bulletin/Repair Instructions
Title: How to Request a Horsepower Quote Applies To: All International and Cummins Electronic engines - IK0300078 May 9, 2025 · Service Bulletin/Repair Instructions
This document reminds technicians of the critical relationship between the truck's suspension and the driveline operating angles. The information applies to diesel, gas, and electric vehicles. - IK1200716 Apr 24, 2025 · Emissions
Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean Truck Check - IK2600279 Apr 29, 2025 · Service Bulletin/Repair Instructions
Switch Pack Programming Troubleshooting Information - IK0900156 Mar 7, 2025 · Service Bulletin/Repair Instructions
Title: Connecting an Auxiliary APU to the S13 Coolant System - IK1201511 Mar 26, 2025 · Service Bulletin/Repair Instructions
Title: Supplemental A26 MAF Fault Diagnostics - ik2600264 Jan 17, 2025 · Service Bulletin/Repair Instructions
This document provides instructions for the programming changes that will be needed when performing an S13 engine swap. - IK1400023 Oct 8, 2024 · Service Bulletin/Repair Instructions
This article addresses chassis lean conditions on all chassis. This does not include any diagnostics for body leans such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean. Filling out the printable form and using the notes i… - iK1200101 Jul 3, 2024 · Service Bulletin/Repair Instructions
The purpose of this document is to guide a user to resolve fault code 285 & 286 for Cummins engines. - iK1500095 Jul 2, 2024 · Service Bulletin/Repair Instructions
This document will provide the user with cleaning options and procedures for aluminum bright work parts that become stained or tarnished. - VER 23521 Apr 15, 2024 · Service Bulletin/Repair Instructions
Certain International vehicles built with A26 engines does meet the emission requirements for J1939-Stationary Test - IK0200025 Apr 2, 2024 · Service Bulletin/Repair Instructions
This document will guide the user to inspect oil pan for any sign of damage that could potentially be created by the front axle set screw - IK0400037 Apr 29, 2024 · Service Bulletin/Repair Instructions
This document is to guide users to eliminate brake pedal rattle noise. - IK08000403 Apr 24, 2024 · Service Bulletin/Repair Instructions
This document details the procedure that must be followed to ensure proper alternator troubleshooting. - IK0800503 Feb 21, 2024 · Service Bulletin/Repair Instructions
Cummins ISB Starting system diagnostics. - IK0800407 Feb 21, 2024 · Service Bulletin/Repair Instructions
Starter Diagnostics and warranty claim procedure; all engines EXCLUDING Cummins ISB engine with Allison transmission or PSI engine. - IK1201406 Jan 24, 2024 · Service Bulletin/Repair Instructions
A26 & S13 Fuel Gelling - IK1600260 Nov 16, 2023 · Service Bulletin/Repair Instructions
Tire Pressure Monitoring system; Feature Codes 16VLS, 16VUY, 16VVA, 16VVM, or 16VUZ - IK0800351 Nov 21, 2023 · Service Bulletin/Repair Instructions
J1939 Data Link Source Address Information - IK1300192 Oct 13, 2023 · Service Bulletin/Repair Instructions
Endurant Plumbing Retrofit; only models built with endurant transmission built before 11/01/2023 - IK1201476 Oct 18, 2023 · Service Bulletin/Repair Instructions
Rebuilding Cylinder Heads on Certain MaxxForce 11/13, N13, and A26 engines; 2010 to present. - IK1201406 Oct 23, 2023 · Service Bulletin/Repair Instructions
A26 and S13 Fuel Gelling; only vehicles equipped with International A26 or S13 engines - IK2600069 Sep 7, 2023 · Service Bulletin/Repair Instructions
How to request a horsepower quote; all International and Cummins engines - IK1300189 Sep 14, 2023 · Service Bulletin/Repair Instructions
HV Enhanced transfer case cooling up-fit - IK1201457 Sep 22, 2023 · Service Bulletin/Repair Instructions
Cummins B6.7 Grid Heater Relay - IK0400040 Sep 26, 2023 · Service Bulletin/Repair Instructions
General Wheel Speed Sensor Troubleshooting - IK0300010 Sep 29, 2023 · Service Bulletin/Repair Instructions
Diagnosis of chassis wander complaints. - IK0800657 Aug 18, 2023 · Service Bulletin/Repair Instructions
Starter kicks out after 1 second on MV and HV with Cummins L9 Engines - IK0800351 Aug 14, 2023 · Service Bulletin/Repair Instructions
J1939 Data Link Source Address Information - IKo800080 Aug 14, 2023 · Service Bulletin/Repair Instructions
J1939 Data Link Troubleshooting - IK1201391 Jul 19, 2023 · Service Bulletin/Repair Instructions
Snap-On torque wrench requirement for all big bore engine connecting rod bolts; A26, MaxxForce 13, N13 engines - IK0800652 Jun 27, 2023 · Service Bulletin/Repair Instructions
Fifth Wheel Unlock - Trailer Lamp Detection Calibration. Only models equipped with BCM feature code 597017 - IK0700120 Jun 16, 2023 · Service Bulletin/Repair Instructions
QLS Emergency Calibration Revert Process - 22501 Jun 1, 2023 · Service Bulletin/Repair Instructions
This Emissions Recall applies to truck models for which, per agreement with EPA and CARB, Navistar, Inc. provided an emergency calibration for International® A26 engines when a DEF Quality Sensor (DQS) was not available. This action addressed the Diesel Exh…
Source: NHTSA manufacturer communications files.