Complaints over time
Complaints about the 2016 Isuzu NPR HD peaked in 2018, with 3 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Isuzu NPR HD
Other, gasoline, 4x2, built in United States. Owner complaints on file from Feb 28, 2018 to Oct 24, 2023.
Recall campaigns covering this model year7238k vehicles or units across those campaigns
Owner complaints44.0 times the median 2016 other
Severity index0.02016 others average 9.6
First 24 months0Complaints in its first two years
Components
75% of complaints about the 2016 Isuzu NPR HD name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
7 recall campaigns cover the 2016 Isuzu NPR HD
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-194 | Mar 19, 2021 | U-bolt nuts for the rear axle may not have been properly tightened and may loosen, causing the axle to misalign | Suspension | 258 | Part replacement |
| 17V-726 | Nov 14, 2017 | These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the… | Equipment | 69,138 | Part replacement |
| 17V-191 | Mar 21, 2017 | Left rear wheel bearing hub locking bolts may not have been properly tightened during assembly | Powertrain | 97,000 | Repair or modification |
| 17V-105 | Feb 17, 2017 | During manufacturing, the stamping equipment may have created burrs on the frame crossmember that the transmission is mounted to | Powertrain | 21,000 | Repair or modification |
| 16V-797 | Nov 2, 2016 | Affected vehicles have a throttle pedal that may get stuck under the steel stopper bolt, causing the pedal to remain in the full throttle position | Speed control | 25,018 | Part replacement |
| 16V-105 | Feb 24, 2016 | Certification label on the affected vehicles may have typographical errors in the rim size, tire pressure and weight information that may prevent… | Equipment | 21 | Label or owner notice |
| 15V-778 | Nov 20, 2015 | Trucks may have been equipped with certain Kidde plastic valve disposable handheld fire extinguishers, model FC10, that may not properly discharge… | Equipment | 25,209 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Isuzu NPR HD
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
4 complaints on file, page 1 of 1.
- Filed Oct 24, 2023Failure Oct 10, 2023Painesville, OHFuel/propulsion system
MY SIX-YEAR-OLD ISUZU TRUCKS GAS TANK STARTED TO LEAK WHILE IT WAS PARKED IN A HEATED GARAGE. THE FUMES IN THE MORNING WERE VERY STRONG AND I VENTED THE AREA PRIOR TO FEELING IT SAFE TO START THE TRUCK. THIS TRUCK HAS THE SAME GAS TANK THAT WAS IN THE 2008 ISUZU TRUCK THAT I HAD AND IT HAD A RECALL ON THE TANK. WOULD YOU LOOK INTO THIS HAZARDOUS SITUATION AND SEND ME YOUR RESULTS. THE VIN NUMBER IS-------------------------------- THE REPAIRS COST ME THOUSANDS OF DOLLARS BUT KNOW ONE AND NOTHING ELSE GOT HURT
NHTSA complaint 11551519 - Filed Feb 28, 2018Failure Jan 23, 201851,000 milesYardley, PAEngine, Power train
ON 1/23/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 18 MINUTES WHEN INCIDENT OCCURRED.
NHTSA complaint 11075388 - Filed Feb 28, 2018Failure Jan 3, 201830,000 milesYardley, PAEngine, Power train
ON 1/3/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP AT THE BOTTOM OF THE EXIT RAMP OF A HIGHWAY THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 20 MINUTES WHEN INCIDENT OCCURRED. VEHICLE WAS TAKEN THE SAME DAY TO LOCAL DEALER AND THEY COULD NOT REPRODUCE THE SAME CONDITION.
NHTSA complaint 11075387 - Filed Feb 28, 2018Failure Feb 7, 201825,000 milesYardley, PAEngine, Power train
ON 2/7/2018 THE DRIVER OF THE TRUCK REPORTED THAT WHEN HE CAME TO A COMPLETE STOP THE TRUCK LURCHED FORWARD MOVING THE TRUCK WITH THE BRAKES APPLIED. DRIVER FELT UNSAFE AS THE VEHICLE COULD NOT BE CONTROLLED FOR A FEW SECONDS. TRUCK WAS DRIVEN FOR 22 MINUTES WHEN INCIDENT OCCURRED.
NHTSA complaint 11075382
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
19 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- WB23-X-001 Oct 11, 2023 · Service Bulletin/Repair Instructions
This bulletin provides information with regards to the Isuzu Commercial Vehicle (CV) Service Policies and Procedures Manual (SPPM). The Isuzu CV SPPM (sections 2.15 and 2.16) provides detailed procedures related to vehicle storage up to and beyond 30 days.… - IB13-R-001G May 8, 2023 · Service Bulletin/Repair Instructions
This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for rad… - IB22-N-001 Oct 19, 2022 · Service Bulletin/Repair Instructions
We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings and are reactive wi… - WB13-X-001B Aug 30, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - WB13-X-001A Aug 2, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - IB09-X-004C Jul 20, 2022 · Service Bulletin/Repair Instructions
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information … - IB09-X-002B Jul 20, 2022 · Service Bulletin/Repair Instructions
The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of simil… - CB21N001 Sep 13, 2021 · Service Bulletin/Repair Instructions
Customer Satisfaction Campaign: Vehicles equipped with 6.0L gasoline engines: Inspection and repair instructions of E98 and E97 electrical grounding terminals that may have excess tape or glue on the ground terminal surfaces from the engine harness manufac… - IB21X003 Dec 1, 2021 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. is proud to introduce the redesigned Isuzu Vehicle Health Report (VHR) program. Beginning October 2021, Isuzu dealers are able to access, through www.isuzutruckservice.com, all of the Isuzu Vehicle Health Report Data… - IB10X004L Aug 1, 2021 · Service Bulletin/Repair Instructions
In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU - IB17J001 Dec 5, 2017 · Service Bulletin/Repair Instructions
Understanding drive belt noise. - ON_V1605_2016052 May 27, 2016 · Service Bulletin/Repair Instructions
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could event… - CB16-E-001 May 20, 2016 · Service Bulletin/Repair Instructions
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could event… - DN_V1605_2016052 May 20, 2016 · Service Bulletin/Repair Instructions
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could event… - IN_V1605_2016051 May 19, 2016 · Service Bulletin/Repair Instructions
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could event… - IB08-X-002 Jul 22, 2020 · Service Bulletin/Repair Instructions
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGULATED POLLUTANTS.… - IB11-L-003C Jul 8, 2020 · Service Bulletin/Repair Instructions
THIS INFORMATION IS BEING ISSUED TO HELP DEALERS IDENTIFY APOTENETIAL SOURCE FOR FUEL CONTAMINATION. IF A CUSTOMER'S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RE… - DOR-K2T5D-01 Dec 3, 2020 · Service Bulletin/Repair Instructions
This SKU is a DEF Injector. The customer communication requested return of unsold inventory to inspect the sealing. The injector sealing may have an issue which will cause a slow leak. A slow leak of the DEF Injector can lead to crystal formation which c… - B11-L-003A Jun 3, 2016 · Service Bulletin/Repair Instructions
IF A CUSTOMER’S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL FILTERS, POOR ENGI…
Source: NHTSA manufacturer communications files.