Complaints over time
Complaints about the 2015 Isuzu NPR peaked in 2019, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2015 Isuzu NPR
Truck, diesel, 4x2, built in Japan. Owner complaints on file from Oct 25, 2019 to Oct 25, 2019.
Recall campaigns covering this model year5217k vehicles or units across those campaigns
Owner complaints1Close to the median 2015 truck
Severity index0.02015 trucks average 15.4
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2015 Isuzu NPR name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
5 recall campaigns cover the 2015 Isuzu NPR
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-194 | Mar 19, 2021 | U-bolt nuts for the rear axle may not have been properly tightened and may loosen, causing the axle to misalign | Suspension | 258 | Part replacement |
| 17V-726 | Nov 14, 2017 | These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the… | Equipment | 69,138 | Part replacement |
| 17V-191 | Mar 21, 2017 | Left rear wheel bearing hub locking bolts may not have been properly tightened during assembly | Powertrain | 97,000 | Repair or modification |
| 16V-797 | Nov 2, 2016 | Affected vehicles have a throttle pedal that may get stuck under the steel stopper bolt, causing the pedal to remain in the full throttle position | Speed control | 25,018 | Part replacement |
| 15V-778 | Nov 20, 2015 | Trucks may have been equipped with certain Kidde plastic valve disposable handheld fire extinguishers, model FC10, that may not properly discharge… | Equipment | 25,209 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2015 Isuzu NPR
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Oct 25, 2019Failure Aug 6, 201922,000 milesEdison, NJEngine, Fuel/propulsion system, Steering
I HAD MY 2015 ISUZU TRUCK TOWED FOR SERVICE TO THE ISUZU DEALERSHIP (1463 US-22, MOUNTAINSIDE, NJ 07092) WHERE I LEASED IT. EVEN THOUGH THE TRUCK WAS BROUGHT IN DUE TO A PROBLEM WITH THE ENGINE THAT WAS COVERED UNDER THE TRUCK'S WARRANTEE, THEY FORCED ME TO SPEND OVER $1000 ON A NEW TIRE AND MANY OTHER "NEEDED" REPAIRS SO THE TRUCK COULD PASS FEDERAL INSPECTION. UPON PICKING UP THE TRUCK, IT HAD NO INSPECTION STICKER AND THEY SLAPPED ONE ON IN LESS THAN 5 MINUTES AND COULD NOT HAVE INSPECTED THE TRUCK. WHEN THE TECHNICIAN FINALLY CAME OUT TO MY PROPERTY AT 206 TYLER ROAD, EDISON NJ 08820, HE TOOK THE TRUCK FOR SHORT TEST DRIVE AND UPON RETURNING HE INFORMED ME THAT THE TRUCK HAD A PROBLEM WITH THE STEERING, SOUNDED LOUD AND IT DID PULL TO THE RIGHT. IT DID NOT DO THAT WHEN THE TRUCK WAS TOWED AND SERVICED. THE SERVICE MANAGER TOLD ME THAT HE WOULD NOT TOW THE TRUCK BACK TO THE STATION AND THAT THEY WOULD FIX THE PROBLEM BUT I HAD TO DRIVE IT BACK TO THE ISUZU DEALERSHIP APPROXIMATELY 10 MILE. I HAVE LOST SIGNIFICANT MONEY FOR MY CHARITY SOMEONE NEEDS TO HOLD ISUZU RESPONSIBLE FOR FAULTY REPAIRS AND A BOX TRUCK THAT PASSED INSPECTION BY ISUZU BUT IS NOT DRIVABLE.
NHTSA complaint 11271094
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- PE19005 Preliminary evaluation, Engine and cooling
Unintended Movement
Opened Apr 19, 2019, closed Dec 9, 2021
Source: NHTSA ODI investigations file.
Service bulletins
16 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- WB23-X-001 Oct 11, 2023 · Service Bulletin/Repair Instructions
This bulletin provides information with regards to the Isuzu Commercial Vehicle (CV) Service Policies and Procedures Manual (SPPM). The Isuzu CV SPPM (sections 2.15 and 2.16) provides detailed procedures related to vehicle storage up to and beyond 30 days.… - IB13-R-001G May 8, 2023 · Service Bulletin/Repair Instructions
This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for rad… - IB22-N-001 Oct 19, 2022 · Service Bulletin/Repair Instructions
We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings and are reactive wi… - WB13-X-001B Aug 30, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - WB13-X-001A Aug 2, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - IB09-X-004C Jul 20, 2022 · Service Bulletin/Repair Instructions
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information … - IB09-X-002B Jul 20, 2022 · Service Bulletin/Repair Instructions
The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of simil… - CB21N001 Sep 13, 2021 · Service Bulletin/Repair Instructions
Customer Satisfaction Campaign: Vehicles equipped with 6.0L gasoline engines: Inspection and repair instructions of E98 and E97 electrical grounding terminals that may have excess tape or glue on the ground terminal surfaces from the engine harness manufac… - IB10X004L Aug 1, 2021 · Service Bulletin/Repair Instructions
In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU - IB17J001 Dec 5, 2017 · Service Bulletin/Repair Instructions
Understanding drive belt noise. - IB08-X-002 Jul 22, 2020 · Service Bulletin/Repair Instructions
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGULATED POLLUTANTS.… - IB11-L-003C Jul 8, 2020 · Service Bulletin/Repair Instructions
THIS INFORMATION IS BEING ISSUED TO HELP DEALERS IDENTIFY APOTENETIAL SOURCE FOR FUEL CONTAMINATION. IF A CUSTOMER'S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RE… - DOR-K2T5D-01 Dec 3, 2020 · Service Bulletin/Repair Instructions
This SKU is a DEF Injector. The customer communication requested return of unsold inventory to inspect the sealing. The injector sealing may have an issue which will cause a slow leak. A slow leak of the DEF Injector can lead to crystal formation which c… - SWI7.5-129 Apr 1, 2016 · Service Bulletin/Repair Instructions
ISUZU NPR XD WALKRAMP - B11-L-003A Jun 3, 2016 · Service Bulletin/Repair Instructions
IF A CUSTOMER’S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL FILTERS, POOR ENGI… - CSB-15-X-001 Aug 1, 2015 · Service Bulletin/Repair Instructions
ISUZU TRUCK: TSB CONTAINS AN OWNER'S NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. ON CERTAIN TRUCKS, LOWER HALF OF NEW VIN AND WEIGHT RATING LABEL, FOR VOLUNTARY EMISSION RECALL, WAS INCORRECTLY PRINTED AND CONTAINS GREENHOUSE GAS (GHG) INF…
Source: NHTSA manufacturer communications files.