Complaints over time
Complaints about the 2016 Isuzu NPR peaked in 2024, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Isuzu NPR
Other, 4x2, built in United States. Owner complaints on file from Aug 28, 2024 to Aug 28, 2024.
Recall campaigns covering this model year5217k vehicles or units across those campaigns
Owner complaints1Close to the median 2016 other
Severity index100.02016 others average 9.6
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2016 Isuzu NPR name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
5 recall campaigns cover the 2016 Isuzu NPR
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-194 | Mar 19, 2021 | U-bolt nuts for the rear axle may not have been properly tightened and may loosen, causing the axle to misalign | Suspension | 258 | Part replacement |
| 17V-726 | Nov 14, 2017 | These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the… | Equipment | 69,138 | Part replacement |
| 17V-191 | Mar 21, 2017 | Left rear wheel bearing hub locking bolts may not have been properly tightened during assembly | Powertrain | 97,000 | Repair or modification |
| 16V-797 | Nov 2, 2016 | Affected vehicles have a throttle pedal that may get stuck under the steel stopper bolt, causing the pedal to remain in the full throttle position | Speed control | 25,018 | Part replacement |
| 15V-778 | Nov 20, 2015 | Trucks may have been equipped with certain Kidde plastic valve disposable handheld fire extinguishers, model FC10, that may not properly discharge… | Equipment | 25,209 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Isuzu NPR
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Aug 28, 2024Failure Aug 20, 2024Chesapeake, VAService brakesCrash
Vacuum pump on the motor that supplies vacuum to the brake booster. We have replaced this pump (Isuzu PART #: 97241035) on this vehicle 3 times in less than a week. These parts were Isuzu brand and the exact part number for our VIN and application. Went to hit the brakes, the brakes were not working and extremely hard to press, and not slowing the truck down. Driver ran into another vehicle. Yes, the problem has been reproduced multiple times by our internal tech and local Isuzu dealer. Also can be found on different forums with exact issue (see attached). Each time the part has failed, we have sent it back to dealer. No prior warning until the brakes were applied and not working.
NHTSA complaint 11611325
Source: NHTSA ODI complaints file.
Investigations
1 NHTSA investigation on file
- PE19005 Preliminary evaluation, Engine and cooling
Unintended Movement
Opened Apr 19, 2019, closed Dec 9, 2021
Source: NHTSA ODI investigations file.
Service bulletins
15 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- WB23-X-001 Oct 11, 2023 · Service Bulletin/Repair Instructions
This bulletin provides information with regards to the Isuzu Commercial Vehicle (CV) Service Policies and Procedures Manual (SPPM). The Isuzu CV SPPM (sections 2.15 and 2.16) provides detailed procedures related to vehicle storage up to and beyond 30 days.… - IB13-R-001G May 8, 2023 · Service Bulletin/Repair Instructions
This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for rad… - IB22-N-001 Oct 19, 2022 · Service Bulletin/Repair Instructions
We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings and are reactive wi… - WB13-X-001B Aug 30, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - WB13-X-001A Aug 2, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - IB09-X-004C Jul 20, 2022 · Service Bulletin/Repair Instructions
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information … - IB09-X-002B Jul 20, 2022 · Service Bulletin/Repair Instructions
The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of simil… - CB21N001 Sep 13, 2021 · Service Bulletin/Repair Instructions
Customer Satisfaction Campaign: Vehicles equipped with 6.0L gasoline engines: Inspection and repair instructions of E98 and E97 electrical grounding terminals that may have excess tape or glue on the ground terminal surfaces from the engine harness manufac… - IB10X004L Aug 1, 2021 · Service Bulletin/Repair Instructions
In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU - IB17J001 Dec 5, 2017 · Service Bulletin/Repair Instructions
Understanding drive belt noise. - IB08-X-002 Jul 22, 2020 · Service Bulletin/Repair Instructions
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGULATED POLLUTANTS.… - IB11-L-003C Jul 8, 2020 · Service Bulletin/Repair Instructions
THIS INFORMATION IS BEING ISSUED TO HELP DEALERS IDENTIFY APOTENETIAL SOURCE FOR FUEL CONTAMINATION. IF A CUSTOMER'S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RE… - DOR-K2T5D-01 Dec 3, 2020 · Service Bulletin/Repair Instructions
This SKU is a DEF Injector. The customer communication requested return of unsold inventory to inspect the sealing. The injector sealing may have an issue which will cause a slow leak. A slow leak of the DEF Injector can lead to crystal formation which c… - SWI7.5-129 Apr 1, 2016 · Service Bulletin/Repair Instructions
ISUZU NPR XD WALKRAMP - B11-L-003A Jun 3, 2016 · Service Bulletin/Repair Instructions
IF A CUSTOMER’S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL FILTERS, POOR ENGI…
Source: NHTSA manufacturer communications files.