2019 Jaguar I-Pace

148 complaints on file, page 1 of 8.

1. Filed Apr 17, 2026Failure Mar 14, 2025Roscoe, ILUnknown or other

   I own a 2019 Jaguar I-PACE that is currently subject to a battery-related safety recall issued by the manufacturer. The defect involves the high-voltage battery system, which poses a potential fire risk and renders the vehicle unsafe to operate. Due to this recall, I have been advised that the vehicle is not safe to drive and should not be used. As a result, the vehicle is effectively unusable. This creates a safety concern because the battery defect presents a risk of thermal events, including fire, even when the vehicle is parked. The issue has been acknowledged by Jaguar Land Rover through the official recall. The vehicle has not been repaired because a complete and adequate remedy has not been made available. Jaguar Land Rover has inspected and reviewed the situation and has offered a buyback; however, the proposed resolution would leave me with approximately $10,000 in out-of-pocket financial loss despite the defect being manufacturer-related. There were no prior warning indicators that would have allowed me to prevent this issue. The problem became known upon notification of the recall. This situation has resulted in ongoing financial harm, as I am required to continue making payments on a vehicle that cannot be safely operated due to a manufacturer defect. The defective component (high-voltage battery system) is available for inspection upon request

   NHTSA complaint 11731958
2. Filed Apr 15, 2026Failure May 1, 2025Cary, NCElectrical system

   Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.

   NHTSA complaint 11731362
3. Filed Nov 14, 2025Failure Oct 1, 2025Camarillo, CAElectrical system

   See attached document for complaint.

   NHTSA complaint 11699422
4. Filed Nov 6, 2025Failure Oct 18, 2025Oakland, Ontario, Canada, MIElectrical system, Fuel/propulsion system

   The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected the 12V battery to stabilize the vehicle. Two previous traction-battery-related repair attempts were performed by Jaguar, and a third repair is currently underway. The repeated failure of the high-voltage traction battery system represents a potential fire risk and electrical hazard. I am reporting this incident to ensure NHTSA is aware of this high-voltage safety defect.

   NHTSA complaint 11697962
5. Filed Oct 6, 2025Failure May 23, 2023Lithia, FLUnknown or other

   Jaguar Can’t fix the battery fault issue with this issue. They have taken well over a year and half and nothing has happened in regards To them replacing the battery or repurchasing my vehicle for a reasonable amount

   NHTSA complaint 11691749
6. Filed Sep 12, 2025Failure Mar 20, 2025Coatesville, PAElectrical system, Power train

   This vehicle is part of a mandatory repurchase. I have had no contact from the manufacturer since March 20, 2025. The vehicle has been modified by the manufacturer from it's origional state while the reacquisition process is completed. It is no longer a usable vehicle because of this modification.

   NHTSA complaint 11686943
7. Filed Aug 30, 2025Failure Jun 28, 2025North Ft Myers, FLEngine

   Vehicle: Jaguar I-PACE Model Year: 2019 VIN: [XXX] Mileage at incident: ~63,000 miles Dealers Involved: Jaguar Land Rover Ft. Myers (FL), Jaguar Land Rover Naples (FL) Incident Dates: June–September 2025 Complaint Summary: Between June–September 2025 my Jaguar I-PACE experienced warranty and service obstruction tied to the traction battery recall. Jaguar Land Rover Ft. Myers submitted a false warranty claim for traction battery replacement, which was denied by the insurer as excluded. At the same time, the dealer misled the ADA driver/policyholder with a “coolant pump fault” explanation, even though the A/C system was operating normally, which made that failure mechanically impossible. The dealership never provided diagnostic codes from TOPIx/Pathfinder. On [XXX], at ~63,000 miles, the I-PACE was immobilized by a 12V failure. Both Ft. Myers and Naples dealerships refused assistance, leaving an ADA driver stranded. I had to replace the 12V battery myself to restore mobility. This raised a serious safety issue, as an immobilized I-PACE cannot be moved to a safe location in the event of fire. Text messages show direct Jaguar Land Rover Corporate involvement, with Ft. Myers stating: “We started a tech case and they will not proceed until they know if it is a buyback” and “Tech assistance will not give us assistance because of the open recall for buyback.” This demonstrates corporate obstruction of warranty rights. Multiple owners reported traction battery faults from March–June 2025 before signing NDAs tied to buyback settlements. This suggests a wider pattern of recall-related service restrictions. Requested Action: NHTSA is requested to investigate Jaguar Land Rover’s handling of the I-PACE traction battery recall, including obstruction of warranty service, denial of diagnostic access, and treatment of disabled/ADA drivers. These issues may affect a large number of recalled vehicles nationwide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11684055
8. Filed Jul 31, 2025Failure Apr 24, 2024Pepperell, MAPower train

   The manufacturer/dealer has been unable to remedy the safety recall NHTSA Campaign Number: 24V183000. I was notified in April 2024 that the battery would be replaced. I was nottfied in February 2025 that the battery was on order and would be replaced soon. It is now August 2025 and it is still not scheduled for replacement and parts are not available.

   NHTSA complaint 11677530
9. Filed Jul 29, 2025Failure Apr 8, 2025Denver, COUnknown or other

   The contact owns a 2019 JAGUAR I-PACE. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM). The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the process was deceptive. The contact had not experienced a failure.

   NHTSA complaint 11677086
10. Filed Jul 18, 2025Failure Jul 7, 2025Seattle, WAFuel/propulsion system, Unknown or other

    My vehicle experienced a persistent series of malfunctions over the course of its use, primarily related to the electric battery system. The most serious issue is a complete failure of the high-voltage battery, rendering the car entirely inoperable. The vehicle now displays a "Battery Fault" error message and cannot be started or driven. The manufacturer (Jaguar Land Rover) refuses to repair the vehicle under warranty while a buyback negotiation is underway, leaving me with an unusable and potentially unsafe EV. Despite repeated attempts to resolve the issue, no adequate repair or restitution has been provided. The vehicle is currently in my possession and available for inspection upon request. The vehicle's battery failure occurred without warning, and the car is now immobilized in a location where it could pose a hazard if not towed. The sudden loss of power and refusal to start could have placed me or others at risk had this occurred while driving or in traffic. The Jaguar Service Center confirmed the issue is due to a battery fault but declined to repair it during ongoing manufacturer buyback discussion. No repair or further inspection has been done. The vehicle displayed repeated system alerts and warning messages over the past two years. Most recently, it showed a persistent "Battery Fault" message immediately before total failure. Earlier issues included unreliable charging, loss of power, and recurring error messages related to the electric drive system. The earliest warning messages began with the first year of ownership (within the last month). The complete failure with "Battery Fault" occurred in July 2025.

    NHTSA complaint 11674583
11. Filed Jul 16, 2025Failure Jun 23, 2025Lawrenceville, GAUnknown or other

    I am writing to file a formal complaint regarding a safety-related recall (H514/H536) issued by Jaguar Land Rover North America, LLC for my 2019 Jaguar I-PACE. While Jaguar acknowledged the defect and offered a vehicle repurchase, I believe their resolution places an unfair financial burden on me, the consumer, despite the defect being entirely manufacturer-related. Jaguar has offered me a “Statutory Refund” of $31,987.25, while my vehicle loan payoff is $44,060.98—leaving me responsible for $12,073.73 out of pocket. I find this unacceptable given that the defect is not due to misuse or wear but rather a confirmed manufacturer issue under NHTSA Safety Recall H514/H536. This situation has created significant financial stress and emotional strain. I have not been negligent or abusive with the vehicle. I am simply a consumer seeking safe and fair resolution. It seems inappropriate that I should be penalized for Jaguar’s faulty product by being left in debt on a car I can no longer safely use. I respectfully request that NHTSA: •Review Jaguar’s handling of this recall and repurchase process •Investigate whether other owners are receiving similarly inadequate offers •Provide guidance on how consumers like me can be protected from incurring thousands in losses due to a confirmed manufacturer safety defect Thank you for your time and advocacy on behalf of consumer safety and fairness. I am available to provide additional documents, including Jaguar’s repurchase letter, at your request.

    NHTSA complaint 11674091
12. Filed Jul 16, 2025Failure Jul 16, 2025San Francisco, CAElectrical system

    The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System), and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair. Additionally, the contact stated that the vehicle had become undrivable and was towed to the dealer, where it was diagnosed with gear box failure. The contact started negotiations with the manufacturer for the repurchase of the vehicle as a final recall option. The contact and the manufacturer agreed on April 15th, 2025 to the solution. The contact stated that the manufacturer scheduled a meeting for the final repair on May 22, 2025, at 9 AM; however, the manufacturer representative arrived to the meeting two hours late, after the contact had waited for an hour and 30 minutes and had already left for work. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

    NHTSA complaint 11674019
13. Filed Jul 3, 2025Failure Jun 2, 202522,000 milesWeston Lakes, TXElectrical system, Power train

    The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle also failed to shift to neutral. The contact stated that the vehicle failed to fully charge. The battery warning error was displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed, and the local dealer was contacted. The dealer diagnosed that the failure was due to the traction battery and the main battery. The vehicle was repaired, but the failure recurred. Additionally, the dealer informed the contact not to park in the garage due to a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback, but the buyback was not finalized. The failure mileage was approximately 22,000. Parts distribution disconnect.

    NHTSA complaint 11671033
14. Filed Jul 1, 2025Failure Jul 1, 2025Bloomfield Hills, MIElectrical system

    The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the repurchase by the manufacturer was not yet unavailable. The local dealer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall resolution. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

    NHTSA complaint 11670441
15. Filed Jun 10, 2025Failure Apr 27, 2025Rexford, NYElectrical system

    See attached document for complaint.

    NHTSA complaint 11666133
16. Filed Jun 5, 2025Failure May 28, 2025Monmouth Beach, NJAssist, Service brakes

    Consistent faulty battery warning back in the winter. Recently the brake pedal warning comes up very often, brake also feels like I need to apply more pressure when stopping. The lane assist also always gives me a warning light saying to drive with care.

    NHTSA complaint 11665199
17. Filed Jun 5, 2025Failure Jan 3, 202536,000 milesCincinnati, OHElectrical system

    The contact owns a 2019 Jaguar I-Pace. The contact received notifications of NHTSA Campaign Numbers: 23V369000 (Electrical System) and 24V183000 (Electrical System). The contact stated that the dealer consulted with the manufacturer, and it was decided to re-acquire the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the paperwork. The contact stated that when the manufacturer was contacted, the contact was informed that a representative would be in contact; however, after five months, the contact had not yet received a call. The contact stated that the vehicle battery failed in January 2025, and the vehicle was towed to a local dealer but was not diagnosed or repaired. The failure mileage was approximately 36,000. Parts distribution disconnect.

    NHTSA complaint 11665127
18. Filed May 28, 2025Failure Mar 12, 2025Mountain View, CAElectrical system, Fuel/propulsion system, Power train

    Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent problem, for 30 days. Morley then insisted that the attorney work directly with JLR NA. Attorney sent demand to them on April 26 , but one month later w have heard nothing. The car does not drive, and is stored outside on my driveway. 60 days in, and we have no contact from JLR, let alone a satisfactory resolution.

    NHTSA complaint 11663412
19. Filed May 19, 2025Failure Feb 19, 202554,000 milesGlendale, AZElectrical system

    The contact owns a 2019 Jaguar I-Pace. The contact stated that the engine had overheated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim recall repair. Additionally, the manufacturer was contacted and offered to repurchase the vehicle at the value price. The contact stated that the manufacturer denied covering the remaining balance on the vehicle loan. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 54,000. Parts distribution disconnect.

    NHTSA complaint 11661949
20. Filed May 16, 2025Failure Apr 27, 2025Naperville, ILElectrical system

    My card displayed "Gearbox fault detected" on the instrument panel cluster. According to Jaguar Land Rover Technical Bulletin JLRTB0 2012 NAS3 released August 14, 2020, this could result in the car abruptly stopping when vehicle speed has reduced to 5 km/h (3 mph). The cause mentioned is "No retention to the front Electric Drive Unit (EDU) causing strain on the wiring going to the EDU parking lock actuator connector (C1YE113A). My JLR dealer in Naperville, IL, told me that the 2019 model wire was a few inches short and JLR fixed this in 2022 by adding a few more inches to the wire. However, the cost to fix this was $6700 since they had to take everything out of the car to fix this. Apparently, this issue has caused recalls in Norway and the U.K. but there was no recall for this issue in the USA. Besides being a danger to the public (if the car stops in the middle of the road with little warning), not including the US in the recall makes me feel JLR didn't do right by their customers in the US. I opened a Case {[XXX]} with JLR and their response was that I did not avail of recall H484, wherein I am supposed to buy a new 2024 Jaguar iPace and they would refund me $35,000 for my car. I was not ready to invest another $50,000 in a replacement. I was also given the impression that the only reason for the H484 recall were because batteries were catching on fire, so I agreed to get a new battery. When they replaced the battery, they could have also replaced the wiring going to the parking lock actuator connector (C1YE113A) so that I (in addition to other USA 2019 Jaguar owners) would have been safer and we would not have had to incur $6700 expense now to get this wiring fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11661511