Trailer, Not Applicable, built in United States. Owner complaints on file from Jan 16, 2021 to Jul 18, 2024.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-685 | Sep 2, 2021 | Regulator may fail, causing an increase in propane pressure | Equipment | 29,825 | Part replacement |
| 21V-425 | Jun 4, 2021 | Regulator may fail, causing an increase in propane pressure | Equipment | 87,649 | Part replacement |
| 20V-336 | Jun 9, 2020 | Adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the… | Visibility and wipers | 1,105 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
9 complaints on file, page 1 of 1.
Poor steel to aluminum welding. Fiberglass sides are cracking due to welds cracking per service advisers at RV dealerships. Jayco is aware and telling RV owners the repair is on the owners. The sides could separate and come off during transport and possibly cause damages or accidents of other vehicles. Jayco has changed engineering and procedures because of this safety issue and refuse to make corrections to bring units up to safer standards. Jayco has a repair kit but owners are to foot the bill for repairs. A repair will cost owners at a minimum of $10K starting. Its sad Jayco is more concerned with profits than public safety especially when they are aware of the issue.
NHTSA complaint 11603054Axel was manufactured with too much negative camber causing extreme tire ware. Blowouts could cause loss of control of vehicle.
NHTSA complaint 11479057I have 2 recalls on this travel trailer, both related to propane systems. Recalls #20E-071 and 21V-425. 20E-071 was dated November 12,2020 and 21V-425 was dated August 2021. The dealer: Little Dealer Little Prices - 2350 West Deer Valley Road- Phoenix, AZ 85027 has failed to perform either of the recalls. I was gone there repeatedly to check on the status and was always told they were waiting for parts. In April of 2022 when I went to the dealer again I was told they work orders had been cancelled. Again, I furnished them with all the information and they were going to find out what happened. When I contacted them again in May of 2022 I was told a different Service Writer was handling it now and when I sent them an email, I got no response. The recall 21V-425 I found out was for the propane pressure regulator which I already had to change at my expense.
NHTSA complaint 11476145Structural frame cracks causing weakness over hitch.
NHTSA complaint 11462985The contact owns a 2020 Jayco Eagle RV equipped with Winntec model 6020 two-stage propane regulators. The contact received a recall notification for NHTSA Campaign Number: 21V685000 (Equipment) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and informed the contact that the parts were available but were on backorder for recall repairs. The contact stated that the RV had consumed 2 gallons of propane in one year. Parts distribution disconnect.
NHTSA complaint 11448245The contact owns a 2020 Jayco Trailer equipped with a Winntec 6020 two-stage propane regulator. The contact received a recall notification for NHTSA Campaign Number: 21V425000 (Equipment) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue but did not provide any assistance. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11445490The contact owns a 2020 Jayco Eagle travel trailer. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment). The contact stated that the furnace was not operating properly, and the contact had to switch propane tanks. The dealer was made aware of the recall but informed the contact that parts were on backorder. The manufacturer was made aware of the failure but provided no assistance. Parts distribution disconnect.
NHTSA complaint 11440074WITH LESS THAN 4500 MILES THE REAR AXLE FAILED, CAUSING SEVERE WEAR ON THE TIRE. WHEN RESEARCHING, THERE APPEARS TO BE A LOT OF COMPLAINTS IN REGARDS TO AXLE FAILURE. DEXTER REPLACED THE AXLE, BUT JAYCO WOULD NOT COVER THE REPLACEMENT UNDER WARRANTY, AND ADVISED I TAKE IT TO THE NEAREST JAYCO DEALERSHIP (72 MILES AWAY) USING THE SPARE. DURING THAT SHORT DRIVE TO HAVE THE REPAIRS DONE, THE SPARE SHOWED SEVERE WEAR ALSO.
NHTSA complaint 11406232DRIVERS SIDE CAMPER SLIDE CRACK. JAYCO WAS CALLED AND REPAIR SCHEDULED. JAYCO IS AWARE OF THE FRAME REINFORCEMENT NEEDED AND SIDE WALL CRACKING. NOT COVERING PROLONGED REPAIRS RELATED TO POOR MANUFACTURING PROCESS
NHTSA complaint 11388403Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.