Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 23, 2020 to Oct 31, 2022.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-425 | Jun 4, 2021 | Regulator may fail, causing an increase in propane pressure | Equipment | 87,649 | Part replacement |
| 21V-184 | Mar 17, 2021 | Saddle valve securing bolt may be overtightened, possibly damaging the o-ring seal and causing a continuous gas leak | Equipment | 18,636 | Repair or modification |
| 20V-336 | Jun 9, 2020 | Adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the… | Visibility and wipers | 1,105 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
12 complaints on file, page 1 of 1.
The contact owns a 2020 Jayco Jay Flight Travel Trailer. The contact stated that the stove became inoperable. The contact received notification of NHTSA Campaign Number: 21V840000 (Equipment) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was unknown.
NHTSA complaint 11491620The contact owns a 2020 Jayco Jay Flight RV. The contact stated while using the RV and attempting to light the stove and heater, the propane gas flow stopped. The contact said that he later received a recall letter from the manufacturer regarding the propane flow issue in the RV; NHTSA Campaign Number: 21V685000 (Equipment). The contact had not taken the RV to the local dealer. The RV was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,000.
NHTSA complaint 11458876After a trip from Dallas to Los Angeles, I noticed inside tire wear on the rear tires. After close inspection, found both leaf spring support brackets had separated from the frame and rear axle was ~3" shifted to the left. If we had started to make the trip back home, the axles could've come off the trailer resulting in a terrible accident. Pictures were taken and sent to Good Sam for extended warranty and Jayco was supposed to have been informed to OK the repairs. Not sure if this was done.
NHTSA complaint 11442459The contact owns a 2020 Jayco Jay Flight trailer. The contact received notification of NHTSA Campaign Number: 21V425000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11430757The contact owns a 2020 Jayco Travel Trailer. The contact received a recall notification for NHTSA Campaign Number: 21V425000 (Equipment) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and advised the contact that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11429907The contact owns a 2020 Jayco Jayco trailer. The contact received a recall notification for NHTSA Campaign Number: 21V425000 (Equipment) however, the dealer informed the contact that they would only complete the recall repair of the vehicle in four months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11428875The contact owns a 2020 Jayco Jay-Flight RV. The contact received notification of NHTSA campaign number: 21V425000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was ordered but had not yet been received. The contact was unable to reach the manufacturer to determine the status of the parts order or to confirm the shipping date. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while turning on the refrigerator which runs by fuel the warning light would flash. Also, while using the stove the unit experienced low fuel pressure. The cause of the failures was not determined. The failure mileage was unknown. Invalid VIN.
NHTSA complaint 11428785The contact owns a 2020 Jayco Jay Flight. The contact received a recall notice for NHTSA campaign number: 21V425000 (Equipment). The contact called the dealer and was informed that she had to either bring the trailer to the dealer or pay a mechanic to make a service call for the recall repair. The contact stated that she did not have the money to tow the trailer or pay to have a mechanic service the recall. The manufacturer was not made aware of the issue. The RV was not repaired. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11428368The contact owns a 2020 Jayco Jay Flight SLX RV. The contact received notification of NHTSA campaign number: 21V203000 (Equipment), 21V179000 (Equipment) and 21V184000 (Equipment) however, the parts to do the recall repairs were unavailable. The contact called the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts Distribution disconnect.
NHTSA complaint 11427877The contact owns a 2020 Jayco Jay Flight travel trailer equipped with a Dometic cooking stove with part number: RV1731. The contact received notification of NHTSA Campaign Number: 21V184000 (Equipment). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue but informed the contact that part was not yet available. The contact was informed that it would be another month for before parts became available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11425141TL* THE CONTACT OWNS A 2020 DODGE RAM 3500 HAULING A 2020 JAYCO 5TH WHEEL TRAILER. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE HITCH TO THE CARGO CARRIER FRACTURED WITHOUT WARNING. THE CONTACT NOTICED WITHIN TWO MILES THAT THE GENERATOR, TRAILER AND THE CARGO CARRIER WERE NOT SECURELY ATTACHED TO THE VEHICLE. A DEALER WAS NOT CONTACTED. THE TRAILER WAS NOT FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 22,000, 3,500 ON THE 5TH WHEEL TRAILER AND 3,000 ON THE CARGO CARRIER. VIN NOT PROVIDED.*DT CONSUMER STATED POINT OF FAILURE 200 MILES.*JB
NHTSA complaint 11362912WE BOUGHT A NEW JAY FLIGHT SLX 267BHSW AS WE FELT THIS WAS A GOOD FIT FOR OUR FAMILY OF FIVE. WE TOOK DELIVERY FROM THE DEALER, RVS OF SACRAMENTO, MAY 18, 2020 AND TOOK THE TRAILER ON ITS MAIDEN VOYAGE JUNE 14TH 2020. WE CAMPED AT TRINITY LAKE CALIFORNIA AT TANNERY CAMPGROUND. THERE ARE NO HOOKUPS AT THIS CAMPGROUND SO WAS RUNNING GENERATOR DURING THE DAY AND BATTERY/ PROPANE AT NIGHT. EVERYTHING WAS GOING GREAT UNTIL THE FOURTH DAY WE WERE THERE. I WOKE UP AT 6 IN THE MORNING THURSDAY THE JUNE 18, 2020 TO A VERY LOUD POP AND A RUSHING SOUND. MY INITIAL THOUGHT WHEN I WAS JUMPING OUT OF BED WAS A WATER PIPE BURST BUT WHEN I CAME OUT OF THE BEDROOM I SAW SMOKE POURING OUT OF OUR REFRIGERATOR. I TOLD MY WIFE TO GET OUR KIDS OUT IMMEDIATELY AS IT WAS BLACK ACRID SMOKE FILLING THE TRAILER. I WENT OUT THE DOOR AND SAW FLAMES GUSHING OUT OF THE ACCESS PANEL FOR THE REFRIGERATOR. I IMMEDIATELY RAN AROUND THE SIDE SHUTTING OFF THE PROPANE TANK AND THEN GRABBED OUR FIRE EXTINGUISHER TO PUT THE FLAMES OUT. IF I HADN'T WOKE TO THE SOUND I CAN'T IMAGINE WHAT WOULD HAVE HAPPENED AS THE BUNKHOUSE IS AT THE VERY REAR WITH THE FRIDGERATOR IN BETWEEN OUR BED AND THE KIDS BUNKS. I DROVE INTO THE NEAREST TOWN TO GET SERVICE ON MY CELL PHONE CONTACTING JAYCO AND OUR DEALER IMMEDIATELY THAT MORNING AND SENT PICTURES TO JAYCO. I REALLY HAVE NO IDEA AT THIS POINT WHAT HAPPENED BUT THE FRIDGE WAS RUNNING ON PROPANE THAT MORNING AND ASSUMING THAT IT WAS SOME KIND OF PROPANE HOSE FAILURE WHICH IGNITED THE FIRE FROM THE PROPANE LEAKING INTO THE PILOT LIGHT. I REALLY AM NOT CERTAIN THOUGH. THE PRE-DELIVERY INSPECTION DID NOT INCLUDE SHOWING US THE REAR OF THE REFRIGERATOR ACCESS BUT AFTER GETTING HOME I DID PEEK IN THERE AND NOTHING SEEMED TO BE A MISS. THE FRIDGE WORKED ON PROPANE WHEN TESTED AT HOME AND FOR THE FIRST 3 DAYS WHEN WE WERE CAMPING. *TR
NHTSA complaint 11330437Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.