Complaints over time
Complaints about the 2002 Jayco Firenza peaked in 2010, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2002 Jayco Firenza
Other, 4x2, built in United States. Owner complaints on file from Sep 27, 2010 to Sep 27, 2010.
Recall campaigns covering this model year550k vehicles or units across those campaigns
Owner complaints1Below the median 2002 other
Severity index0.02002 others average 9.1
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2002 Jayco Firenza name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
5 recall campaigns cover the 2002 Jayco Firenza
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-746 | Nov 21, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf | Equipment | 49,563 | Part replacement |
| 07V-129 | Mar 20, 2007 | Certain motor homes equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in the boiler tube | Equipment | 130 | Repair or modification |
| 04V-030 | Jan 16, 2004 | On certain motorhomes, exposure to heat in the engine compartment could decrease the life of the cable constraint components | Electrical system | 308 | Repair or modification |
| 03V-256 | Jul 21, 2003 | On certain motor homes, there is no option to sanitize the fresh water tanks and to prevent back-flow from the water pump | Equipment | 233 | Repair or modification |
| 03V-119 | Mar 26, 2003 | Certain motor home chassis fail to comply with the requirements of federal motor vehicle safety standard no. 105, "hydraulic and electric brake… | Brakes | 73 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2002 Jayco Firenza
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Sep 27, 2010Failure Sep 1, 201018,000 milesPunta Gorda, FLService brakes, Hydraulic
FAILURE RELATES TO SAFETY RECALL 51101-C, WORKHORSE CHASIS AND BOSCH BRAKES CALIPERS. OUR VEHICLE IS HAVING THE TYPE OF PROBLEMS INDICATED IN THE RECALL NOTICE, THE BRAKES ARE SEIZING UP AND THE ANTI LOCK BRAKE LIGHT IS ON. MY MAIN CONCERN IS GETTING THE VEHICLE TO A REPAIR SHOP. WORKHORSE IN A PHONE CONVERSATION TOLD ME TO DRIVE THE VEHICLE UNTIL IT WILL NOT MORE ANY MORE AND THEN CALL THEM FOR ASSISTANCE. THE REPAIR SHOP IS APPROX. 25 MILES FROM THE LOCATION OF THE VEHICLE. THIS IS THE SECOND TIME WE HAVE HAD THIS SAME FAILURE, THE FIRST TIME BEING 3 YEARS AGO. AT THAT TIME THE BRAKES FAILED ENTIRELY WHILE ON ROUTE 75 IN MARIETTA, GA. FORTUNATELY WE WERE ABLE TO AVOID A ACCIDENT. THIS IS A 22 THOUSAND POUND VEHICLE AND THE THOUGHT OF TRYING TO DRIVE IT AGAIN WITH DEFECTIVE BRAKES DOES NOT SEEM TO BE REASONABLE. I FEEL THAT IF THE VEHICLE IS SHOWING THE SYMPTOMS WHICH CAUSED THE RECALL THE COMPANY SHOULD BE RESPONSIBLE FOR THE SAFE DELIVERY OF THE VEHICLE TO THE REPAIR FACILITY. MY OTHER CONCERN RELATES TO THE SCOPE OF THE RECALL, THEY TOLD ME IT WAS LIMITED TO THE CALIPERS WHICH WERE LOCKING UP. AS THE ALB LIGHT IS ON AND WILL NOT GO OFF WE HAVE OBVIOUSLY DAMAGED THE SENSORS RELATED TO THAT FUNCTION. ALSO, IF WE DRIVE THE VEHICLE AS SUGGESTED THERE WILL PROBABLY BE OTHER DAMAGE DUE TO EXCESSIVE HEAT. ANY HELP OR SUGGESTIONS YOU MAY HAVE WOULD BE APPRECIATED. THANK YOU. *TR
NHTSA complaint 10357825
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- INC 22-067 May 17, 2022 · Service Bulletin/Repair Instructions
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.
Source: NHTSA manufacturer communications files.