Complaints over time
Complaints about the 2003 Jayco Firenza peaked in 2005, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2003 Jayco Firenza
Other, gasoline, 4x2, built in United States. Owner complaints on file from Nov 22, 2005 to Jan 14, 2010.
Recall campaigns covering this model year650k vehicles or units across those campaigns
Owner complaints31.5 times the median 2003 other
Severity index0.02003 others average 9.5
First 24 months0Complaints in its first two years
Components
33% of complaints about the 2003 Jayco Firenza name equipment
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
6 recall campaigns cover the 2003 Jayco Firenza
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-746 | Nov 21, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf | Equipment | 49,563 | Part replacement |
| 07V-129 | Mar 20, 2007 | Certain motor homes equipped with a two-door refrigerator, manufactured by the dometic corporation, may have a defect in the boiler tube | Equipment | 130 | Repair or modification |
| 06V-079 | Mar 21, 2006 | Certain motor homes built on workhorse chassis and equipped with actia corporate instrument clusters fail to comply with the requirements of… | Electrical system | 44 | Repair or modification |
| 04V-030 | Jan 16, 2004 | On certain motorhomes, exposure to heat in the engine compartment could decrease the life of the cable constraint components | Electrical system | 308 | Repair or modification |
| 03V-256 | Jul 21, 2003 | On certain motor homes, there is no option to sanitize the fresh water tanks and to prevent back-flow from the water pump | Equipment | 233 | Repair or modification |
| 03V-119 | Mar 26, 2003 | Certain motor home chassis fail to comply with the requirements of federal motor vehicle safety standard no. 105, "hydraulic and electric brake… | Brakes | 73 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2003 Jayco Firenza
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Jan 14, 2010Failure Dec 29, 200914,533 milesElkhorn, WIService brakes, Hydraulic
WE OWN A 2003 CLASS A GAS MOTORHOME ON A WORKHORSE CHASSIS. WE HAVE INCURRED TWO INCIDENTS OF BRAKE FAILURE WHILE TRAVELING AND HAD TO PULL OVER OR BE TOWED TO A DEALER TO FIX THE BRAKES, THE FIRST INCIDENT OCCURRED IN JANUARY, 2009, AT WHICH TIME WORKHORSE REIMBURSED OUR EXPENSES IN 2 INSTALLMENTS, THE LAST INSTALLMENT IN NOVEMBER 2009. ON DECEMBER 29, 2009, WE WERE TRAVELING TO TEXAS WHEN OUR BRAKES FAILED AGAIN, THIS TIME WHILE DRIVING IN FORT WORTH, TEXAS ON INTERSTATE 35. THE BRAKES HEAT UP AND STOP WORKING. THIS RECALL HAS BEEN GOING ON FOR OVER A YEAR AND SO FAR WORKHORSE STILL DOES NOT HAVE THE PROPER CALIPERS READY TO FIX OVER 40,000 MOTOR HOMES. THEY REFUSED TO PAY OVERNIGHT SHIPPING OF OUR PARTS AND WANTED US TO "HOLE UP" IN FORT WORTH UNTIL THE PARTS ARRIVED AFTER THE NEW YEAR HOLIDAY. WE PAID THE $120.00 TO HAVE THEM SHIPPED OVERNIGHT AND HAD TO STAY TWO NIGHTS IN A HOTEL FOR A TOTAL OF $181.00. ALSO THEY WOULD NOT AGREE TO PAY FOR HAVING OUR BRAKES BLED WHICH COST US $95.00. WHEN A 35' C LASS A MOTORHOME'S BRAKES FAIL, THERE COULD BE IMMINENT DANGER TO NOT ONLY THE PASSENGERS BUT ALSO TO OTHER DRIVERS ON THE ROAD IF THE MOTORHOME CANNOT BE STOPPED! WE ARE FILING THIS COMPLAINT NOT ONLY FOR US, BUT FOR EVERYONE ELSE DRIVING ON ROADS WHO WANT TO BE SAFE! WE NEED HELP IN GETTING WORKHORSE CHASSIS EXECUTIVES TO REIMBURSE US FOR OUR EXPENSES AS WELL AS FIXING OUR PROBLEMS ONCE AND FOR ALL! *TR
NHTSA complaint 10299780 - Filed Nov 22, 2005Failure Oct 21, 200511,800 milesClearfield, UTBody
THE SAFETY SUPPORTS FOR THE BEDROOM SLIDE FAILED DUE TO THEIR WEAK CONSTRUCTION CAUSING THE SLIDE TO MALFUNCTION AND POSSIBLY FALL OUT ON THE HIGHWAY. *JB
NHTSA complaint 10143489 - Filed Nov 22, 2005Failure Oct 18, 2004118,000 milesClearfiled, UTRecreational vehicle/trailer
I BOUGHT A 2003 JAYCO FIRENZA THAT WAS INVOLVED IN RECALL 03V256000 THE DEALER SAID IT WAS DONE HOWEVER IT WAS NOT FULLY COMPLIED WITH I CONTACTED THE MANUFACTURER AND THEY TOOK NO ACTION. *JB
NHTSA complaint 10143486
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- INC 22-067 May 17, 2022 · Service Bulletin/Repair Instructions
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.
Source: NHTSA manufacturer communications files.