2012 Jayco White Hawk

4 complaints on file, page 1 of 1.

1. Filed Jul 30, 2017Failure Jul 30, 201730 milesChicago, ILSteering, Vehicle speed control

   ENTERING EXPRESS WAY A TRUCK WAS TURING THE CAR WAS SO CLOSE NOT LETTING TRUCK TURN WHICH STARTED TO SPEED TO GO FASTER THAN TRUCK

   NHTSA complaint 11011579
2. Filed Oct 7, 2016Failure Sep 19, 201610,000 milesWest Union, OHService brakes

   HAD TO CHANGE AXLES ON WHITE HAWK AND THE GUY DOING THE WORK NOTICED THE BRAKES WERE MISSING A BUSHING ON THE ACTUATOR ARM. HE SAID IN THE 15 YEARS HE HAS NEVER SEEN THIS BEFORE. I HAD TO REPLACE THE ENTIRE BRAKE ASSEMBLIES DUE TO THE OMISSION OF THIS PART. DEXTER WOULD NOT REIMBURSE ME THE COST OF THE BRAKE ASSEMBLY.

   NHTSA complaint 10914437
3. Filed Oct 7, 2016Failure Sep 19, 201610,000 milesWest Union, OHSuspension

   PURCHASED FROM AN INDIVIDUAL THIS WHITEHAWK. NOTICED EXTREME TIRE WEAR ON THE TRAILER SO DID SOME RESEARCH AND FOUND OUT SOME 2012 WHITEHAWKS HAD THE WRONG AXLES INSTALLED. JAYCO DID NOT RECALL ANY OF THESE WHITE HAWKS. I HAD TO PAY FOR LABOR ON A MISS-ASSEMBLY AND WILL HAVE TO REPLACE TIRES PREMATURELY.

   NHTSA complaint 10914436
4. Filed Jun 23, 2014Failure Jul 4, 20132,000 milesPoughkeepsie, NYTires

   I HAD A TIRE BLOW-OUT WHILE TOWING MY TRAVEL TRAILER AT HIGHWAY SPEEDS IN JULY OF 2013 WITH LESS THAN 2,000 MILES ON THE TRAILER. I CHANGED THE TIRE AND REPAIRED THE DAMAGE TO MY TRAILER NOT KNOWING THE REASON FOR THE BLOW-OUT. I HAD MONITORED MY TIRES FOR THE NEXT YEAR OR SO, OF WHICH I PROBABLY PUT ANOTHER 2,000 MILES ON THE TRAILER) AND FOUND THAT THEY WERE WEARING VERY UNEVEN. SO MUCH SO THAT THE OUTSIDE TREAD OF A TIRE WOULD HAVE ABSOLUTELY NO TREAD AND THE INSIDE OF THE TIRE WOULD HAVE FULL TREAD. I STARTED DOING RESEARCH ON THE INTERNET REGARDING MY TRAILER MODEL AND IF ANYONE ELSE HAD THIS SAME ISSUE. I FOUND FORUMS WITH MULTIPLE INDIVIDUALS MENTIONING THAT THEY HAD FOUND OUT THAT DEXTER AXLE HAD PROVIDED THE WRONG SIZE AXLES TO THE MANUFACTURER AND THAT DUE TO NORMAL OPERATION OF THE TRAILER, THE AXLES COULD IN-FACT BEND, PERMANENTLY, AND CAUSE UNEVEN TIRE WEAR TO THE POINT OF TIRE-FAILURE. I CONTACTED JAYCO AND DEXTER AXLE, AND THEY INFORMED ME THAT THIS WAS A PROBLEM AND THAT THEY HAVE NOT PROVIDED A NOTICE OR RECALL TO THEIR CUSTOMERS. THEY SIMPLY ASKED ME TO PROVIDE THE VIN ON THE AXLES, AND AFTER CONFIRMING THAT THESE AXLES WERE IN FACT THE WRONG SIZE, THEY SHIPPED OUT TWO NEW AXLES AND PAID FOR THE INSTALLATION OF THE AXLES. MY TRAILER NOW TOWS MUCH TRUER. IN THE PAST, AND NOT KNOWING IF IT WAS NECESSARILY NORMAL, TOWING THE TRAILER WAS SOMETIMES A FIGHT AS IT WANTED TO SWAY. EVEN THOUGH THEY REMEDIED THE PROBLEM, I FIND IT UNNERVING THAT THERE WAS NEVER A NOTICE OR RECALL ISSUED, SINCE THEY ACKNOWLEDGED THE PROBLEM TO ME. A BLOWN TIRE AT HIGHWAY SPEEDS COULD BE FATAL, NOT ONLY FOR THE OCCUPANTS IN THE VEHICLE TOWING THE TRAILER, BUT THE OTHER VEHICLES ON THE ROADWAY. HOPING THAT THIS HELPS OTHER OWNERS OF THIS MODEL TRAVEL TRAILER. THANK YOU FOR YOUR TIME AND FEEL FREE TO CONTACT ME WITH ANY QUESTIONS. *TR

   NHTSA complaint 10605223