Complaints over time
Complaints about the 2013 Jayco White Hawk peaked in 2014, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2013 Jayco White Hawk
Trailer, Not Applicable, built in United States. Owner complaints on file from Jul 3, 2014 to Jul 3, 2014.
Recall campaigns covering this model year252k vehicles or units across those campaigns
Owner complaints1Below the median 2013 trailer
Severity index0.02013 trailers average 6.0
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2013 Jayco White Hawk name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2013 Jayco White Hawk
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-746 | Nov 21, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V746-9524.pdf | Equipment | 49,563 | Part replacement |
| 13V-168 | Apr 30, 2013 | In these vehicles, if the awning installation sequence is not completely followed, the awning motor may unknowingly become damaged | Equipment | 2,491 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2013 Jayco White Hawk
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 3, 2014Failure Jul 3, 20142,000 milesHenrietta, NYSuspension, Wheels
JAYCO SHIPPED EARLY MODEL YEAR WHITE HAWK TRAVEL TRAILERS WITH 2 3/8" AXLES (42" WIDE STANCE AXLE SPACING). DURING TURNING THE WIDE STANCE AXLES ARE BENDING CAUSING DAMAGE TO AXLE, BEARING ASSEMBLY, AND TIRES, BECAUSE THE AXLES CAN'T HOLD UP TO THE WEIGHT . TIRES ARE GETTING EXCESSIVE INSIDE WEAR ON THE INSIDE TREAD, AXLES ARE BENDING, AND IF NOT CAUGHT IN TIME CATCHING FIRE. SEE FORUM: HTTP://WWW.JAYCOOWNERS.COM/FORUMS/SHOWTHREAD.PHP?T=15137 REGARDING OTHER CONSUMERS WITH SAME ISSUE. JAYCO IS AWARE OF THIS ISSUE AND SO IS DEXTER AXLE. DEXTER AXLE IS PROVIDING FULL REPLACEMENT OF AXLES TO A UPGRADED 3" AXLE SIZE TO PREVENT DAMAGE MENTIONED ABOVE, IF THE CONSUMER IS PROACTIVE AND CONTACTS JAYCO AND / OR DEXTER AXLE. JAYCO, AT THIS TIME, REFUSES TO NOTIFY CUSTOMERS OF THIS ISSUE OR ISSUE A RECALL. BEING A CAREER FIRE FIGHTER, I FEEL JAYCO IS NOT ONLY PUTTING THERE CONSUMERS IN HARMS WAY, BUT THE REST OF US ON THE ROAD. *TR
NHTSA complaint 10607954
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- INC 22-067 May 17, 2022 · Service Bulletin/Repair Instructions
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS. - INC 20-007 Mar 13, 2020 · Service Bulletin/Repair Instructions
Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Source: NHTSA manufacturer communications files.