SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Mar 5, 2019 to Sep 25, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-838 | Nov 7, 2024 | Malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability… | Brakes | 206,502 | Software update |
| 23V-411 | Jun 8, 2023 | Crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft… | Engine and cooling | 80,629 | Software update |
| 22V-426 | Jun 9, 2022 | Malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park… | Brakes | 206,502 | Remedy pending |
| 22V-406 | Jun 9, 2022 | High pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation | Fuel system | 138,645 | Part replacement |
| 20V-699 | Nov 12, 2020 | Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system | Engine and cooling | 28,884 | Part replacement |
| 20V-191 | Sep 10, 2020 | Software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse | Back-over prevention | 319,610 | Software update |
| 20V-183 | Mar 26, 2020 | Front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down | Powertrain | 515 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
368 complaints on file, page 1 of 19.
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the engine temperature gauge was excessively high. The vehicle was taken to a dealer, and the water pump, spark plugs, ignition coils, intake manifold gasket, and fuel filler neck were replaced. However, after the parts were replaced, the failure persisted. The vehicle was returned to the dealer and was diagnosed with a blown head gasket. The failure mileage was 50,000.
NHTSA complaint 11766972The dashboard screen is delaminating allowing it to malfunction and makes it difficult to connect phones or other equipment needed to operate the car safely. Jeep is saying it's not under warranty or official recall despite many others reporting the same issues online.
NHTSA complaint 11764909Service engine light came on and code read misfire. Tech said that ignition coil one needs replaced and it needed a tune up. They replaced all ignition coils, spark plugs and intake manifold gasket with tune up. Tech said that coolant looked low and checked the reservoir. He said there's a lot of chunks and dried out looking coolant in the reservoir. Recommended a coolant flush at the dealership. Tune up cost almost 1000 dollars. A few days later my teenage son was driving on the highway at 70 mph and out of nowhere a engine overheating warning flashed and the temperature went all the way up and then down and back and forth. My son had to try and get pulled off of the busy highway while overheating. Car was blowing out white smoke. He was stranded over an hour away from home. Had to have car towed. Was told by the mechanic the next day that the plastic oil cooler had cracked and the oil got into the coolant. Causing the engine to fail at only 104,807 miles! Cost for a new motor was 10,400! Shop said he just had the same thing happen on another vehicle with the same engine the week before mine! I had to pay out of pocket for the new engine. Obviously there's a safety defect in the plastic oil cooler causing several people to experience the same thing happening! There was no warning before the oil got into the coolant. Why is the same thing happening to so many people but nothing is being done about it? Having to replace the engine at 104,807 miles is insane. How many times does it have to happen before they recall the problem?
NHTSA complaint 11764438We found a huge spillage in our driveway and it had a color of yellowish Brown. Took it to the dealership tech found oil and coolant were mixed together and coming out of the overflow tank. Because the oil in the coolant mixed together, it went through all the components in the engine and it is a total loss. The car does not work and it needs a new engine. Had another independent car shop. Look at the car in they agreed. We had no signs of warning of anything being wrong with the car. It ran fine. The temperature gauge remained normal and never overheated. I am reading about a class action lawsuit about this situation that happened to multiple Jeep Grand Cherokees. Since the dealership told us it's a total loss. If you wanted to fix it, it will cost us over $10,000. The mechanic told us that this is not drivable even if you try to drive the engine will 09lock up and you can get into a major accident or even cause one.
NHTSA complaint 11761870I recently was driving and my headlights went out, then smoke appeared on the passenger side of my car and immediately caught fire and my car was completely burned down.
NHTSA complaint 11761347The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving 55 MPH, the vehicle unexpectedly ran over an object, causing the vehicle to jerk hard to the left. The contact stated that the guard rail became lodged against the tire, causing the vehicle to turn in the opposite direction into oncoming traffic. The contact stated that the two passenger-side wheels swung, causing the vehicle to leave the roadway and drove into a ravine. After the crash, the contact stated that the air bags did not deploy. The contact sustained injuries and was transported to a local emergency room. The contact sustained deep tissue contusions, a fractured sternum and tailbone, and fluid was found near the heart due to the contact striking the steering wheel during the crash. A Police report was filed. The vehicle was towed to a salvage yard. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was not available.
NHTSA complaint 11761006The driver seat Active Head Rest system deployed unexpectedly while the car was parked.
NHTSA complaint 11758759While operating the vehicle at a low speed, it has on multiple occasions decelerated, stopped, and displayed the message "Shift to P, then desired gear." This issue has been observed on both the highway during rush hour and on local streets. No diagnostic trouble codes are present when the system is scanned.
NHTSA complaint 11758755CODES C1490-00 REAR DIFFERENTIAL ACTUATOR INITIALIZATION FAILURE. SERVICE INFORMATION STATES TO REPLACE THE ELSD (ELECTRONIC LIMITED SLIP DIFF.) BEFORE REPLACING THE REAR DIFFERENTIAL. REMOVED FILL AND DRAIN PLUGS FROM REAR DIFFERENTIAL, ACQUIRED A FLUID SAMPLE. FLUID SAMPLE WAS CLEAN WITH NO SIGNS OF METAL CONTAMINATION, OR EVIDENCE OF AN INTERNAL Differential failure (ESLD) *key word INTERNAL
NHTSA complaint 11758304Component Failure & Inspection: The engine water pump assembly failed. This specific failure is a documented factory defect explicitly covered under manufacturer Technical Service Bulletin (TSB) #9100212 and tracked under NHTSA ID #10244344. The failed component was replaced by an authorized dealership; the physical part is not available, but full diagnostic logs and proof of failure are stored in the manufacturer database under University Auto Center invoice #6044139/1. Safety Risks: The water pump suffered a sudden, catastrophic structural failure while operating at highway speeds—a known vulnerability detailed in TSB #9100212 and NHTSA ID #10244344. This caused an immediate loss of engine coolant and a rapid spike in engine temperature. The vehicle lost power and was forced to make an emergency pull-off onto a busy highway shoulder, stranding occupants in a highly vulnerable position. A sudden cooling failure at highway speeds creates an immediate risk of engine seizure, vehicle fire, or traffic collision while disabled on the roadside. Dealer Confirmation & Inspection: Yes. The failure was inspected, reproduced, and confirmed by an authorized manufacturer dealership (University Auto Center). The dealer confirmed that the water pump assembly completely failed and required replacement, perfectly mirroring the defect parameters outlined in TSB #9100212. Warning Lamps & Prior Symptoms: There were no prior symptoms, noises, or early warning indicators. The component failed instantly without warning. The first indication was a sudden, rapid flashing of the engine temperature warning light and an "Engine Overheating" message on the dashboard cluster, immediately followed by a loss of power.
NHTSA complaint 11757853Paint blistering and peeling on hood and roof. Bad paint known problem with wranglers and gladiators
NHTSA complaint 117536422019 Jeep grand Cherokee, noticed to have leaking water pump, engine showed no signs of overheating. Water pump and thermostat changed due to a small fluctuating of temp gauge but never over the half way mark. Took it in for diagnostics, which, after reading many reviews of ongoing issues with head gaskets in jeeps, even after Jeep said they remedy it in 2016, I asked for diagnostics done on my radiator and head gaskets to only see it was in fact leaking head gaskets. There was no signs other than a leaking water pump and small fluctuation when the water pump started to leak, but engine never read that it was overheating nor did oil temp. Seems to be an ongoing issue with the 3.6L engines that Jeep is still selling and a lot of people are paying for major engine repairs, at such lower mileages.
NHTSA complaint 11752532One day after driving the vehicle around town and after we parked it in the garage, we noticed a large pool of oil on the garage floor. After taking it to a service station, for inspection, we were told that the oil leak was caused by a cracked plastic oil cooler. We were told if we had not noticed the oil leak, the engine could have locked up and caused a serious accident. The next day we were going to take the vehicle on the highway for a trip. The service station said they have had multiple cracked plastic oil coolers come in for repairs on the same vehicle, year, make and model. There was no warning.
NHTSA complaint 11746838The contact owns a 2019 Jeep Grand Cherokee. The contact stated after the dealer had performed the recall repair under NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); the brakes started making an abnormal squealing sound while driving the same day, and it felt like a part underneath the vehicle was separating. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 68,408.
NHTSA complaint 11746125I am reporting a safety concern involving my 2019 Jeep. The primary systems of concern include the Forward Collision Warning/Automatic Emergency Braking system, front camera/driver-assistance system, electrical/communication network, PCM/ECM communication system, transmission/driveability system, and related control modules or sensors. While driving, the Jeep’s forward collision system activated unexpectedly. The vehicle reacted as though it detected an imminent collision, even though there was no appropriate reason for the system to activate in that manner. This created a serious safety risk because unexpected activation of a collision-warning or braking-related system can cause sudden driver reaction, loss of control, or a rear-end collision with vehicles behind me. This incident did not occur in isolation. The vehicle had been brought to the selling/servicing dealership, Bill Luke Chrysler Jeep Dodge Ram in Phoenix, Arizona, numerous times before and after the safety incident. Issues began as early as approximately 3,523 miles. Between 2019 and 2025, the vehicle was taken to the dealership more than 19 times for recurring mechanical, electrical, diagnostic, and safety-related concerns. However, the vehicle was inspected multiple times by Bill Luke Chrysler, including several visits before the forward collision incident. My concern is that these may not be isolated failures, but part of a broader electrical, communication, sensor, or control-module issue affecting multiple systems.I also have concern that the vehicle may have had pre-sale service or diagnostic history that was not disclosed to me at the time of purchase. An internal dealership record appears to indicate that repair orders were purged from the dealership’s system on 10/29/2018, at approximately 8 miles and before I purchased it new in 2019. I was not provided an explanation of what repair orders were purged, why they were purged.
NHTSA complaint 11744557The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while the vehicle was parked with the vehicle off and occupied by the contact and her children, the headrest unexpectedly disengaged erroneously. The clips were fractured when the contact looked inside the air bag storage of the headrest. The contact sustained an injury to the back of her head and pain on the right side of the neck. The contact returned to the residence. The vehicle was not taken to a dealer or an independent mechanic for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
NHTSA complaint 11743555The vehicle experienced failure of the Anti-lock Braking System (ABS), including illumination of ABS and traction control warning lights. The failure was confirmed by a dealership, which identified an internal ABS module failure and wheel speed sensor issues. These components are available for inspection upon request. This issue is associated with Safety Recall 94B, which addresses defects within the ABS system. At the time of failure, there was no remedy available under this recall. The failure impacted critical safety systems, including braking stability and traction control, creating a potential safety risk, particularly during braking or adverse driving conditions where ABS functionality is essential. The issue was reproduced and confirmed by an authorized dealership, which replaced the ABS module and related components after diagnostic testing. Prior to failure, warning indicators including ABS and traction control lights were present on the dashboard. A recall remedy for Safety Recall 94B was later released. However, despite the failure involving the same system identified in the recall, the manufacturer has denied that the repair is related, without providing a technical explanation. This raises concern regarding whether similar safety-related failures are being consistently identified and addressed.
NHTSA complaint 11735365I just had a recall repair for my ABS system which was electrical done to my 2019 jeep grand Cherokee. I drove off the lot with it but the next day it wouldn't start, I called the dealership back for an inspection but they stated I would have to pay for a diagnostic. I stated the code that came up when I hooked my OBD scanner up the code for my park, neutral, switch input circuit popped up. I told the dealership numerous times about the code but they are ignoring the code and saying it is my starter and batteries. Mind you I take it to this dealership all the time I never once heard them say I needed any of these things until now. So I told them I need a diagnostic on the electrical issue but once again they are brushing off the circuit code and jumping to the starter but stated I would have to pay $2,319 for a starter and see what comes up, which means spending money for something that is not the problem.
NHTSA complaint 11734463The air suspension / Quadra-Lift system on my 2019 Jeep Grand Cherokee Overland with approximately 87,000 miles has failed and is available for inspection upon request. The vehicle is becoming stuck in Off Road 1 ride height and will not reliably return to normal height. When I am able to get it to lower, it raises itself back into Off Road 1 again without command. I also observed that one wheel/corner of the vehicle was sitting higher than the others, indicating the suspension may be uneven or malfunctioning. This creates a serious safety risk because the vehicle height changes unexpectedly and remains in an elevated off-road mode not intended for normal road use. It can affect handling, steering stability, braking, visibility, headlight aim, tire wear, and rollover risk, especially at highway speeds or during emergency maneuvers. Uneven ride height from one side to another further increases the risk of loss of control. Prior to complete failure, symptoms included abnormal vehicle stance and the suspension not responding normally to ride height changes. Warning messages/lights: UNKNOWN at time of filing. The problem has not yet been confirmed by a dealer or independent repair facility, but online research shows many owners reporting similar Quadra-Lift air suspension failures around similar mileage. This appears to be a common premature failure involving air struts, sensors, compressor, or related components. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives. I am filing this complaint because this suspension defect impacts safe operation of the vehicle and may affect many owners.
NHTSA complaint 11734160The front seatbelt latch on my 2019 Jeep Grand Cherokee will not latch or secure properly. The buckle fails to engage when inserted, leaving the seatbelt unusable. This creates a serious safety hazard because the occupant cannot be restrained while the vehicle is in motion. The issue occurs every time the seatbelt is used and has not resolved on its own.
NHTSA complaint 11731675Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.