2026 Jeep Grand Cherokee

22 complaints on file, page 1 of 2.

1. Filed Sep 23, 2026Failure Sep 1, 2026Boynton Beach, FLUnknown or other

   I purchased a new 2026 Jeep Grand Cherokee Limited on August 31, 2026. Immediately after taking delivery, I discovered that the vehicle’s Assist and Automatic SOS services were not functioning. The Automatic SOS system does not connect to the required service, and these safety features remain unavailable. I reported the issue to Jeep Customer Care on September 1, 2026. Since then, I have worked extensively with Jeep Customer Care, the assigned Case Manager, Jeep’s technical team, and the dealership to resolve the problem. The issue was escalated to Jeep’s technology team and, according to Jeep representatives, to AT&T as a Critical Safety concern. Jeep has specifically classified this matter as a Safety Issue. The dealership inspected the vehicle and confirmed the issue. A Star Case was also initiated at the direction of Jeep Customer Care for further investigation. Despite these efforts, I have now been dealing with this issue for 23 days without a resolution or definitive timeframe for when the safety-related services will be restored. I have been advised that there is no estimated timeframe and that resolution could take days, weeks, or potentially months. I have also been told that Jeep considers this issue unique to my specific vehicle and that it is not affecting other like vehicles. I purchased a new vehicle with the reasonable expectation that all advertised safety and emergency-assistance features would be operational at delivery. After 23 days, these critical services remain unavailable. Given Jeep’s own classification of this matter as a Safety Issue, I am requesting an immediate and appropriate resolution, including replacement of the vehicle with a comparable new vehicle in which the Assist and Automatic SOS safety services are fully operational.

   NHTSA complaint 11766284
2. Filed Sep 21, 2026Failure Jun 23, 2026357 milesMyrtle Beach, SCEngine, Electrical

   The contact owns a 2026 Jeep Grand Cherokee. The contact stated that the vehicle was idling roughly, shuddering while turning, and hesitating while accelerating. The failures had occurred approximately three times. The contact stated that while his wife was driving approximately 15-20 MPH and attempting to merge onto the highway, several unknown warning lights illuminated, an alarm sounded, and there was an abnormal burning odor, prompting the driver to pull over to the side of the road, where the vehicle lost motive power. The vehicle was restarted after several minutes and operated as intended. Additionally, the contact stated that while making a left turn onto a street, the vehicle stalled, nearly causing a crash with oncoming traffic. The contact promptly shifted into Park (P), restarted the vehicle, and continued driving. The contact also stated that while going through a car wash with the gear shifter in neutral(N), the Auto Park mode engaged, and the vehicle was almost rear-ended. The car wash was shut down, and the vehicle was pushed with assistance before being restarted. The vehicle was taken to the dealer twice; however, the contact was informed that no trouble codes were retrieved. The spark plugs were replaced under an unknown recall, and the shuddering ceased temporarily, but the failures persisted. The failure mileage was approximately 357.

   NHTSA complaint 11765885
3. Filed Sep 19, 2026Failure Sep 17, 2026winona, mn, MNEngine

   The engine lag before the turbo kicks in has on two incidents now almost created 2 accidents. We have only owned this vehicle for one month. Out of that month 2-weeks of that it was in the dealership. 1- trying to merge into a roundabout 2- trying to cross an intersection My wife refuses to drive the vehicle now because it's unsafe. The vehicle has been taken to the dealer for the problem. They had it for 2-weeks and told us there is nothing wrong that's how it's supposed to run. There are no warning lights on the dash

   NHTSA complaint 11765468
4. Filed Sep 18, 2026Failure Sep 17, 2026Englewood, FLEngine, Fuel/propulsion system, Power train

   Final NHTSA Complaint Vehicle information * Year: 2026 * Make: Jeep * Model: Grand Cherokee * Trim: Limited Reserve * Engine: Hurricane four-cylinder * VIN: [XXX] * Current mileage: 1,199 miles * Incident mileage: 1,181 miles * Incident location: Parking lot in [XXX] * Manufacturer case number: XXX * Dealerships involved: Sarasota Jeep and Venice Jeep Complaint title Bucking, jerking, rough running, unexpected forward movement, and stalling in Reverse Complaint description I am reporting a possible safety defect involving my 2026 Jeep Grand Cherokee Limited Reserve equipped with the Hurricane four-cylinder engine, VIN [XXX]. The vehicle repeatedly bucks and jerks during acceleration, including at approximately 5 mph in parking lots. It also runs roughly and has demonstrated unexpected forward movement. These problems affect the vehicle’s ability to accelerate and operate smoothly and may create a safety risk near pedestrians, parked vehicles, other objects, and surrounding traffic. On XXX, at approximately 4:49 p.m., in a parking lot in [XXX], and with the vehicle at approximately 1,181 miles, I shifted the vehicle into Reverse. The Jeep shook severely and stalled. After I restarted the Jeep, it ran very roughly, continued bucking, and jumped forward unexpectedly. This created a potential risk of striking another vehicle, pedestrian, or object in the parking lot. The vehicle also continues to buck and jerk at approximately 5 mph in parking lots, creating an additional risk of unexpected movement near pedestrians, parked vehicles, and other obstacles. On XXX, at approximately 6:22 p.m., I contacted Jeep Customer Care and reported that the vehicle had stalled when I shifted into Reverse and that it ran very roughly after restarting. The manufacturer case number is XXX. I previously reported the bucking and jerking condition to Jeep dealerships. A service advisor at Sarasota Jeep stated INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11765188
5. Filed Sep 14, 2026Failure Jul 24, 2026Wood Ridge, NJEngine

   Jeep is violating federal recall mandates under Case #97911550. My 3-month-old vehicle was grounded at the dealership for two mandatory safety recalls, and the dealer had no loaner cars available. While my third-party rental stayed well under the company's $60 daily cap, Stellantis has refused to fully reimburse the mandatory, non-discretionary state fees (New Jersey Domestic Security Fee and Vehicle Recovery Fee), as well as an uber transportation cost to retrieve a third party loaner, leaving me with a $58.20 out-of-pocket balance. The manufacturer has failed to provide a zero-cost remedy as required by the National Traffic and Motor Vehicle Safety Act despite several requests for them to do so.

   NHTSA complaint 11764173
6. Filed Sep 14, 2026Failure Sep 13, 2026North Ogden, UTElectrical system, Engine

   2026 Jeep Grand Cherokee Limited - Once I shut down engine, when I opened the door to exit, it started beeping at me. After a few minutes looking around to make sure I hadn't left a door open or something, I thought maybe it hadn't registered that it was in Park, and Shut Off. I pushed the "Start" button, and the dash had a message "Ignition On". When I tried to put it in Reverse, it moved on it's own back into Park, and again displayed "Ignition On". I tried putting it in Drive, and the "D" just flashed at me and finally moved back to "P". I'm not sure exactly when this was displayed, but there was a message at one point that said something about the "Start/Stop" function, but it wasn't visible long enough for me to catch what it said. I called my son who came over and we troubleshooted (I was afraid to remove my foot from the brake due to other horror stories I've heard about, so I sat there for several minutes with my foot on the brake waiting for my son to hopefully know what to do). Once he was there, he asked me to slowly remove my foot from the brake. When I did, he could feel the Jeep trying to move forward. After some other testing/troubleshooting, he asked me to lock the door and see what happened. I did so, waiting a few minutes and turned it back on. This time it worked as expected and started. I'm driving this car all the way to Texas next week, and I'm terrified (especially now that I see ANOTHER recall - that's 3 since I bought the car 60 days ago) that something horrible is going to happen! I do not feel safe in this car, and I just spent ALOT of money on it!

   NHTSA complaint 11763979
7. Filed Sep 9, 2026Failure Aug 31, 202675,000 milesDetroit, MIEngine

   The contact owns a 2026 Jeep Grand Cherokee. The contact had received an undisclosed recall; however, the recall repair was not performed while the contact was out of town. The contact stated that while driving at various speeds, the vehicle shuddered abnormally. The check engine warning light was illuminated after the failure. The vehicle was taken to a local dealer; however, it was indicated that the recall repair was claimed at another authorized dealer, LaFontaine Chrysler Dodge Jeep Ram Walled Lake (1111 S Commerce Rd, Walled Lake, MI 48390). The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

   NHTSA complaint 11763164
8. Filed Aug 31, 2026Failure Aug 28, 2026Tinley Park, ILElectrical system, Engine

   I have purchased brand new a 2026 Jeep Grand Cherokee The engine is the new 4 cylinder hurricane engine with turbo I have had multiple incidents of flat to dull pick up when in motion between the speeds of 15-30 mph resulting in multiple near misses for serious accidents. I submitted a ticket with Jeep, had the vehicle reviewed by my dealer only to be told this is within normal limits Two days ago my vehicle went into full rattle mode and shut down on me in an intersection causing another near miss. My jeep is in the shop again as of this writing i also have had multiple shutdowns of my electronic screens when the vehicle is under load.

   NHTSA complaint 11761030
9. Filed Aug 27, 2026Failure Aug 26, 2026Rye, NYEngine

   This engine does not run smoothly, it jerks coming out of a stop so there is delayed acceleration and it jerks every time you change gears. So I am almost rear ended at every stop light and stop sign. It also can lose acceleration or fail to accelerate on highways.

   NHTSA complaint 11760147
10. Filed Aug 27, 2026Failure Aug 26, 2026Englewood, FLPower train

    I burned my right fingers when I went to Move the metal sharp gear selector knob,I was trying to reverse And the Dial knob was to hot to touch,I had to find a cloth to cover it so I dident burn my hand again, then I was able to move it to reverse and then drive,this very unsafe. My next problem was that in the parking lot the other day I think it was 8/20/2026,I was at a stop sign and took my foot off brake and the car started bucking and almost hit another car driving by,the car is jumping on its own,the salesmen who just sold me the car said this is normal because it’s a turbo,this is extremely dangerous,and my last problem is that there is excessive orange peel on the entire body of the car,and on the hood also,in which is very distracting and takes my line of sight off the road when driving,this is very dangerous in my opinion,all these issues are very serious ,the dealer already knows about the bucking of vehicle because it’s all over the internet,and I submitted a letter to the general manger about the excessive orange peel paint defect,I am confirming toad that I tell them about. Dangerous shift knob heating up and the bucking sudden jolts also,I am calling service dept and jeep customer service today to report it I will get a case number

    NHTSA complaint 11759917
11. Filed Aug 22, 2026Failure Aug 10, 2026Suwanee, GAEngine, Fuel/propulsion system, Power train

    I purchased a new 2026 Jeep Grand Cherokee Summit equipped with the new 2.0L Hurricane 4 Turbo. The vehicle has a repeatable and potentially dangerous accelerator-response problem. From a complete stop, I can apply substantial/full accelerator input and the vehicle initially provides little or no expected acceleration. The vehicle may begin creeping forward and the tachometer may begin moving, but there is little corresponding engine sound or vehicle acceleration. After approximately two seconds, the vehicle begins responding and accelerating however it is still extremely sluggish and dangerous. The condition has been repeatedly reproduced in both Normal and Sport modes. I have also experienced delayed RPM increase and delayed transmission response/downshift while already moving. The condition has occurred when attempting to enter traffic and creates a safety concern because the vehicle does not immediately respond as expected to accelerator input. The dealership initially told me the vehicle was operating normally based on diagnostic readings amd that because of the computers and software there is no direct throttle response on these drive by wire vehicles anymore. That is simply intrue. The dealership subsequently had the shop foreman test drive with me in the vehicle. The foreman experienced the condition and agreed there was an issue with the lack of throttle response. I repeated the issue multiple times from stop, ehile turning, and at speed. The dealership is now involving a technical advisor. The dealer has told me that a Stellantis service bulletin concerning similar drivability symptoms does not apply to my VIN. I am not alleging that the bulletin applies to my vehicle. I am reporting the actual safety-related behavior because I believe it warrants investigation regardless of whether my VIN is currently included in that service action.

    NHTSA complaint 11758823
12. Filed Jul 30, 2026Failure May 18, 202610 milesSavannah, GAElectrical system, Power train

    The contact owns a 2026 Jeep Cherokee. The contact stated that while driving and making a right turn, the vehicle hesitated and jerked while depressing the accelerator pedal. Additionally, the contact stated that while attempting to accelerate from a complete stop, the vehicle failed to respond. The vehicle was turned off and restarted and responded as intended upon shifting into drive(D). No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a loss of battery communication with the computer due to a dead battery. The battery was replaced; however, the failure persisted. The contact stated that the vehicle was previously repaired under an unknown recall. The vehicle was taken back to the dealer for a third time, but no further diagnostic information was available. The manufacturer was notified of the failure and advised the contact not to trade the vehicle due to the safety risk. The service manager informed the contact that another repair attempt was required before the vehicle could be considered under the Lemon Law. The vehicle was not repaired. The failure mileage was approximately 10.

    NHTSA complaint 11753837
13. Filed Jul 26, 2026Failure Jul 26, 2026Gilbert, AZEngine

    This is for Jeep's brand new Hurricane 4 engine. The buyer has no option to chose the reliable 3.6L 6 cylinder in the 2026 Summit model. Theis 4 cylinders throttle response lag, from a stop or slow speed, is EXTREMELY dangerous! When trying to move into traffic from a street or driveway the Jeep just rolls slowly as if it was in Neutral; there is no acceleration. I can floor the accelerator pedal & it takes literally a full 2 seconds every time before the engine responds. All the while the traffic you are trying to safely merge into is rapidly approaching. I took my Jeep to the Jeep Service Department & their response was "NO DTCS. COMPARE TO LIKE VEHICLE, AT THIS TIME WORKING TO SPEC . NOTE ENGINE IS TURBO EQUIP AND MAY HAVE A SLIGHT DELAY UNTIL TURBO KICKS IN". No throttle response for 2 seconds does not fall into the category of a "SLIGHT DELAY". When a vehicle is approaching at 45-50+ MPH and you have no throttle response ... it's an accident waiting to happen.

    NHTSA complaint 11752942
14. Filed Jul 13, 2026Failure Apr 20, 2026788 milesWillis, TXEngine

    The contact owns a 2026 Jeep Grand Cherokee. The contact stated that the check engine warning light illuminated and started blinking quickly before remaining continuously illuminated. The vehicle was jerking, and while it was in park, it vibrated excessively. The vehicle was taken to the local dealer; however, the cause of the failure could not be determined. STAR engineers later determined that the spark plugs were inoperable. The vehicle was repaired, but the failure recurred shortly afterwards. The vehicle was then towed back to the local dealer, but was not diagnosed or repaired. The contact requested a loaner vehicle, but the request was denied. The manufacturer had not been contacted. The failure mileage was approximately 788.

    NHTSA complaint 11749938
15. Filed Jul 2, 2026Failure Jun 6, 2026Bay Harbor Islands, FLPower train

    Vehicle was purchased new from a franchised dealer. Six days after purchase, at approximately 105 miles on the odometer, the vehicle experienced a transmission failure while being driven with my family, including a young child, on board (warning message displayed - Service Transmission, loss of forward motion, harsh shifting, inability to shift gears while driving on the street). The vehicle was taken to the selling dealer, whose service department diagnosed a failure of the transmission valve body. The diagnosis was made and documented by the dealer's service department, and service records exist confirming the failure. The failed component was NOT on the dealer's possession as part of the repair process; availability for inspection is UNKNOWN, as the dealer subsequently replaced the entire vehicle with a new unit rather than returning the original vehicle to me. Prior to the failure, A WARNING MESSAGE stating "Service Transmission" appeared. The manufacturer was notified of the failure through its customer care process. To my knowledge the vehicle was not inspected by police or insurance representatives. Safety risk: a drivetrain failure on a vehicle in its first week of service presented a risk of unexpected loss of motive power in traffic with passengers aboard, including a child.

    NHTSA complaint 11747920
16. Filed Jun 30, 2026Failure Jun 17, 2026Coraopolis, PAEngine

    I bought the vehicle less than 60 days when it had a major engine failure. The spark plug broke off into the engine and bounced around causing a failure. This is a known problem with this vehicle from the factory, from which I was not aware. At first they said they were putting a new engine in and now corporate is trying to get it out the door asap so they cant be forced to buy back the vehicle as a lemon, which I requested through corporate and started an arbitration process per the contract. The vehicle is being serviced at diehl of moon. The service manager there I am dealing with is James. They have had my vehicle since the check engine light came on and was flashing on June 17th.

    NHTSA complaint 11747473
17. Filed Jun 29, 2026Failure Jun 4, 2026Brookfield, CTService brakes

    I purchased a new 2026 Jeep Grand Cherokee on May 9, 2026. On June 4, 2026, less than one month after purchase, the vehicle experienced a sudden brake system failure while I was driving. The brake pedal became hard and unresponsive, the ABS warning lights illuminated, and the vehicle had very limited stopping power. Fortunately, I was able to safely drive the vehicle to the dealership without an accident or injuries. The dealership diagnosed the problem as a failed brake booster (part # 68734134AB) requiring replacement. However, the replacement brake booster is on backorder, and Stellantis has confirmed that there is currently no estimated delivery date and no assigned distribution for the part. As a result, my vehicle has been out of service for 4 weeks with no repair timeline. Stellantis has acknowledged that this involves a critical safety component but has been unable to provide a meaningful resolution beyond monitoring the backorder. I continue to make lease payments, insurance payments, and other vehicle-related expenses for a brand-new vehicle that I cannot safely operate because of a warranty-covered safety defect. This is a serious safety concern because the failure involved the vehicle's braking system and significantly reduced the vehicle's ability to stop. Had this occurred at highway speeds or in heavy traffic, the consequences could have been catastrophic. I am submitting this complaint because I believe this brake system failure warrants investigation to determine whether it affects other 2026 Jeep Grand Cherokee vehicles and whether the lack of availability of replacement brake boosters for a critical safety component creates an ongoing risk to consumers. A vehicle with a brake system failure should not remain out of service indefinitely because a safety-critical replacement part is unavailable.

    NHTSA complaint 11747221
18. Filed Jun 29, 2026Failure Jun 17, 2026Tyler, TXUnknown or other

    Odometer fraud: On [XXX], I purchased 2026 Jeep Grand Cherokee VIN [XXX] from Clay Cooley Dallas Dodge as "new." Federal Odometer Disclosure Statement and Retail Installment Contract stated 10 miles. Actual odometer at delivery: 124 miles after dealer disclosed dead battery replacement delayed delivery. No corrected Federal Odometer Disclosure Statement was provided as required by 49 USC 32705. Vehicle delivered was non-conforming to advertised characteristics: 1. Dealer digital showroom pictured 2026 Grand Cherokee with captain's chairs, 3rd row seating, chrome accents, silver wheels. I contracted based on those images. 2. Delivered: bench seat, no 3rd row, black painted 20" wheels. Salesman Cesar Ortiz confirmed "third row" by phone 6/16/2026 while viewing same images. 3. Delivery included Used Car Buyer's Guide and AS-IS disclosure prohibited on new vehicle sales under Magnuson-Moss Warranty Act 15 USC 2301, plus VTR-271 Limited Power of Attorney improper for new retail under TX Transp Code 501.147. 4. No executed Retail Installment Contract, Odometer Disclosure Statement, or Buyer's Guide provided at [XXX] delivery as required by TILA 15 USC 1638(b). Documents provided 6/23/2026 still falsely state 10 miles. Vehicle rejected under UCC INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11747173
19. Filed Jun 16, 2026Failure Jun 4, 2026Peculiar, MOPower train

    After 3 months and less than 800 miles the service transmission light came on. While driving to the dealership, the engine light came on, followed by bells and buzzers. The dealership said our transmission valve connector was defective. It’s been there 2 weeks still waiting for the part to come in. We paid nearly 70 thousand for this vehicle and now there’s a transmission issue

    NHTSA complaint 11744438
20. Filed Jun 1, 2026Failure May 19, 2026Rolla, MOBody

    Purchase the vehicle May 19th and on arriving home later that week realize the passenger rear wheel well had no plastic nuts holding it on which also holds the bumper support beam so therefore the rear bumper was blowing in the wind. Contacted Capital City Chrysler Dodge Jeep ram about it and they offered no solution to this so I ended up having to buy parts from Mopar parts online to attempt to correct. The wheel liner could have easily blown out of the wheel Arch and caused a safety issue had we not taken one of the nuts from the driver side and put on the passenger to hold it more firm. Dealership sent an email saying that they simply cannot check all of these safety issues in a 15 minute inspection when they come off the truck.

    NHTSA complaint 11741208