Model year

2020 Jerr-dan Medium Duty Carrier

Other, diesel, 4WD/4-Wheel Drive/4x4, built in Mexico. Owner complaints on file from Jan 31, 2025 to Jan 31, 2025.

Recalls (0)Complaints (1)Investigations (0)Bulletins (2)

Recall campaigns covering this model year0No recall campaign lists this model year

Owner complaints1Below the median 2020 other

Severity index0.02020 others average 6.4

First 24 months0Complaints in its first two years

Complaints over time

Complaints about the 2020 Jerr-dan Medium Duty Carrier peaked in 2025, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

Source: NHTSA ODI complaints file. The lighter column runs through October.

Components

100% of complaints about the 2020 Jerr-dan Medium Duty Carrier name brakes

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Brakes

Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.

Recalls

No recall campaign lists the 2020 Jerr-dan Medium Duty Carrier

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Source: NHTSA ODI recalls file.

Look up a VIN at NHTSA

Owner complaints

What owners reported about the 2020 Jerr-dan Medium Duty Carrier

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

Filed Jan 31, 2025Failure Jan 31, 2025Wenatchee, WAService brakes, Hydraulic
The contact owns a 2020 Jerr-Dan HPL-60 built on a 2020 Ram 5500 Chassis. The contact received notification of NHTSA Campaign Number: 22V759000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and refused to schedule an appointment for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint 11639828

Source: NHTSA ODI complaints file.

Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.

All investigations

Service bulletins

2 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

23-012 Dec 20, 2023 · Service Bulletin/Repair Instructions
Advise distributors on XLP carrier Autogrid enhancements.
JD 21-091 Apr 1, 2021 · Service Bulletin/Repair Instructions
Jerr-Dan has determined that certain carrier deck tilt cylinders are unable to maintain pre-load torque between the cylinder bushing head and rod. This may cause the carrier deck to lean to one side and impede the ability to recover a disabled vehicle.

Source: NHTSA manufacturer communications files.

About service bulletins