2002 Kenworth T2000

1 complaint on file, page 1 of 1.

1. Filed Dec 21, 2009Failure Dec 5, 2009712,026 milesPinconning, MITires

   I BROUGHT A SET OF COOPER STEER TIRES FOR MY SEMI TRUCK FROM A FLYING J IN BLACK RIVER FALLS WI. THE TIRES SHORTLY AFTER STARTED WEARING UNEVENLY, CUPPING BADLY AND SEEM TO BE FALLING APART. THIS BEGAN AFTER APPROXIMATELY 30K MILES, I TRIED EFFORTLESSLY TO CONTACT COOPER TO INFORM OF THE DEFECTS AND ISSUES AND WAS BLOWN OFF. I CONTACTED THE FLYING J I PURCHASED THEM FROM AND WAS TOLD THEY WERE RECALLED AND THAT COOPER HAD COME AND TAKEN THE TIRES FROM THE STORE AND THAT NEITHER THE FLYING J OR COOPER TIRE HAD ANY INTENTION OR THOUGHT ABOUT CONTACTING THE PURCHASERS OF THESE TIRES. AFTER I SPOKE TO SOMEONE IN THERE CORPORATE OFFICE THEY WERE NOT RECALLED TIRES THEY WERE SIMPLY JUST KNOWN "FOR PROBLEMS" AND THEY REFUSED TO EXPLAIN WHY NO ONE WAS CONTACTED. I WAS THEN TOLD THAT THEY WOULD GIVE ME 75% CREDIT FOR THE TIRES THAT THEY KNEW HAD SAFETY ISSUES AND WOULD BE GIVEN A NATIONAL DISCOUNT I AGREED AND ASSUMED I WOULD FOLLOW UP EVEN MORE SO WITH COOPER. WHEN I CONTACTED COOPER AGAIN VIA EMAIL AND EXPLAINED THIS TO THEM AGAIN I WAS TOLD THAT THEY DON'T WARRANTY SAFETY AND THAT I WOULD HAVE TO CONTACT A DEALER FOR FURTHER INFORMATION. THESE TIRES ARE A MAJOR SAFETY RISK TO THE GENERAL PUBLIC AND AFTER I WAS TOLD BY THE FLYING J PERSONNEL IN THERE CORPORATE OFFICE THAT THESE ARE THE 13TH SET OF STEER TIRES JUST FROM THAT LOCATION ALONE THAT THEY HAVE HAD TO REPLACE DUE TO THE SAME DEFECTS I THINK THAT WARRANTS SOMEONE DOING OR SAYING SOMETHING!!!!! THINK HOW MANY ACCIDENTS THESE TIRES MAY HAVE CAUSED OR COULD HAVE CAUSED RECENTLY, HOW MANY FAMILIES MUST LOSE LOVED ONES DUE TO COOPERS OUTRIGHT NEGLIGENCE. *TR

   NHTSA complaint 10296595