Complaints over time
Complaints about the 2016 Keystone Carbon peaked in 2017, with 5 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Keystone Carbon
Trailer, Not Applicable, built in United States. Owner complaints on file from Apr 4, 2017 to Nov 7, 2017.
Recall campaigns covering this model year21.21M vehicles or units across those campaigns
Owner complaints55.0 times the median 2016 trailer
Severity index0.02016 trailers average 8.7
First 24 months4Complaints in its first two years
Components
60% of complaints about the 2016 Keystone Carbon name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2016 Keystone Carbon
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 16V-825 | Nov 15, 2016 | Affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge | Equipment | 6,252 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Keystone Carbon
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
- Filed Nov 7, 2017Failure Oct 28, 20175,000 milesShelby TWP., MIBody
BRACE, ARTICULATING STEPS - FRACTURE. THE ARTICULATING STEPS TO THE MAIN CABIN ARE UNSUPPORTED DUE TO A FRACTURE IN THE REARMOST WELD OF THE BRACE IN WHICH THE STEP ASSEMBLY RESTS ON IN THE FULLY ARTICULATED/OPEN STATE. ENTRY AND EGRESS BY AN OCCUPANT IS CHARACTERIZED BY A SUDDEN DROP DURING ENTRY/EXIT. LOADING THE BRACE CAUSES THE BRACE TO DISENGAGE FROM ITS MATING SURFACE DUE TO THE BROKEN WELD; THE STEP ASSEMBLY DROPS ON 1 SIDE CAUSING THE OCCUPANT TO BECOME UNSTABLE AND LOSE BALANCE. CONDITION IS WITNESSED ON A 5TH WHEEL TOY HAULER; STEPS ARE USED WHEN STATIONARY.
NHTSA complaint 11044033 - Filed Apr 4, 2017Failure Oct 22, 20162,000 milesShelby TWP., MISeats
CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH WAS REPLACED DUE TO DEFECTS IN OUTER SEATING MATERIAL. SAFETY RELEASE LATCHES (1 EACH SIDE OF BACK REST) THAT WERE PRESENT IN THE ORIGINAL DESIGN TO PREVENT UNINTENDED PINCH AND/OR INJURY FROM COUCH SEAT BACK ARTICULATION ARE COMMUNICATED BY DEALER TO BE DISCONTINUED BY THE MANUFACTURER. ARTICULATING SEAT BACK MOVES FROM A HORIZONTAL TO A VERTICAL POSITION ON LINKAGE BARS THAT ACT IN A "SCISSOR-LIKE" MOTION. WITHOUT DUAL RELEASE LATCHES (AS ARE INSTALLED ON REMAINING 7 SEAT BACKS) THE RISK OF INJURY TO FINGERS, UNINTENDED PINCH, IS GREATLY INCREASED.
NHTSA complaint 10970406 - Filed Apr 4, 2017Failure Jul 18, 20161,000 milesShelby TWP., MISeats
CARBON 387: REAR ELECTRIC BED WITH INTEGRATED COUCH HAS MANUALLY ARTICULATING AND LOCKING SUPPORT LEGS ATTACHED. SUPPORT LEG LOCKS LOOSEN AND DO NOT STAY ENGAGED AFTER USE. UNEXPECTED FAILURE TO STAY IN THE STOWED POSITION CREATES A HIGH RISK FOR INJURY DURING LOADING AND UNLOADING OF THE GARAGE AREA.
NHTSA complaint 10970405 - Filed Apr 4, 2017Failure Oct 22, 20162,000 milesShelby TWP., MIBody
CARBON 387: ARTICULATING ROOF ACCESS LADDER FASTENERS (MULTIPLE) LOOSEN AND BACK OUT OF THE SIDE WALL DURING ROAD MOTION/ USE. LADDER BRACKETS BEGIN TO SEPARATE FROM SIDE WALL CREATING AN UNSAFE CLIMBING CONDITION.
NHTSA complaint 10970404 - Filed Apr 4, 2017Failure Jul 18, 2016300 milesShelby TWP., MIBody
ALUMINUM FRAMEWORK CONSTRUCTING THE MAIN LIVING AREA SLIDE-OUT PROTRUDES INTO THE TIRE AREA AND CONTACTS THE REAR TIRE DURING JOUNCE CONDITIONS. [PICTURE SHOWN IS FRAMEWORK PULLED AWAY FROM BODY SIDE - AS SHOWN BY MOLDING MISMATCH]
NHTSA complaint 10970403
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.