Complaints over time
Complaints about the 2020 Keystone Cougar peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Keystone Cougar
Trailer, Not Applicable, built in United States. Owner complaints on file from Aug 26, 2021 to Nov 1, 2023.
Recall campaigns covering this model year8109k vehicles or units across those campaigns
Owner complaints33.0 times the median 2020 trailer
Severity index0.02020 trailers average 7.3
First 24 months1Complaints in its first two years
Components
67% of complaints about the 2020 Keystone Cougar name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
8 recall campaigns cover the 2020 Keystone Cougar
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-209 | Mar 31, 2022 | Improper clearance may allow the tires to contact the outrigger, causing damage to the tires | Structure | 513 | Repair or modification |
| 21V-708 | Sep 13, 2021 | Regulator may fail, causing an increase in propane pressure | Equipment | 95,885 | Part replacement |
| 21V-380 | May 24, 2021 | Frame rails do not have enough cross support, which could cause them to buckle under certain side-load stress conditions | Structure | 1,990 | Not stated |
| 20V-670 | Oct 30, 2020 | Inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use | Equipment | 1,278 | Not stated |
| 20V-398 | Jul 7, 2020 | Antenna may separate from the mounting base during transit, becoming a road hazard | Equipment | 8,313 | Part replacement |
| 20V-302 | May 26, 2020 | Interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity | Equipment | 192 | Repair or modification |
| 19V-689 | Sep 30, 2019 | Wiring for the solar preparation kit may have been incorrectly wired to the wrong side of the 12V breaker, potentially allowing an electrical… | Electrical system | 379 | Repair or modification |
| 19V-650 | Sep 11, 2019 | 60"x29" emergency exit windows over the dinette table in the cabin are missing a red handle and "EXIT" label | Equipment | 18 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Keystone Cougar
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
3 complaints on file, page 1 of 1.
- Filed Nov 1, 2023Failure Oct 11, 20236,000 milesHendersonville, NCStructure, Suspension
The contact owns a 2020 Keystone Cougar RV. The contact stated that the side panels of the camper were detaching at the corners. The contact stated that her husband inspected the chassis of the camper and noticed that the chassis was severely corroded and fractured. The dealer was notified of the failure and referred the contact to the manufacturer. The RV was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 21V380000 (Structure, Suspension); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 6,000.
NHTSA complaint 11553087 - Filed Apr 3, 2022Failure Mar 30, 2022Rocky Mount, NCMultiple axle, Wheels
Driving my 2020 Keystone 1/2 Cougar to Camping World in NC when a noise made from camper, parts came from tire, and white smoke from camper to find driver side front axle tire had blown apart. Bought replacement tire while initial repairs completed. On return home, felt another jerk from camper, just thought normal tow jerk, and got home to find passenger side rear axle tire was completely gone and had rode home on the rim. Tire: Trailer King RST ST225/75R15
NHTSA complaint 11459442 - Filed Aug 26, 2021Failure May 22, 2020100 milesFall River, MAElectrical system
The contact owns a 2020 Keystone Cougar. The contact stated while the RV was stationary, the rear motor turned on independently and fractured the gears. The contact took the RV to an independent mechanic, where it was diagnosed with needing the gearbox to be replaced. The RV was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V689000 (Electrical System) however, the VIN was not included. A dealer was not contacted. The contact attempted to reach the manufacturer by email but has not been able to reach a representative. The contact also stated that the battery was not holding a charge. The failure mileage was approximately 100.
NHTSA complaint 11430579
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
12 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 21-406 Mar 15, 2022 · Service Bulletin/Repair Instructions
Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - 21-406 Aug 18, 2021 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - 21-406 May 18, 2021 · Service Bulletin/Repair Instructions
It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be c… - KSB-200305 Mar 1, 2021 · Service Bulletin/Repair Instructions
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles… - KSB-200305 May 12, 2020 · Service Bulletin/Repair Instructions
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels. - KSB-200117 Jan 29, 2020 · Service Bulletin/Repair Instructions
It has been determined the vehicles in this KSB population may have been manufactured with an inverter prep and only one receptacle is connected through the inverter. Only units that are being set up with an inverter will require this repair, otherwise the … - 19-356 Aug 27, 2019 · Service Bulletin/Repair Instructions
This is an email to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed. - 19-356 Aug 20, 2019 · Service Bulletin/Repair Instructions
This is the dealer revised letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed. - 19-356 Aug 20, 2019 · Service Bulletin/Repair Instructions
This is the revised repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed. - 19-356 Jul 18, 2019 · Service Bulletin/Repair Instructions
This is the owner notification letter for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed. - 19-356 Jul 18, 2019 · Service Bulletin/Repair Instructions
This is the letter to dealers for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed. - 19-356 Jul 18, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for advisory 19-356. It has been determined that the Cougar 32RDB units may not have the adequate amount of A/C ceiling vents installed.
Source: NHTSA manufacturer communications files.