Complaints over time
Complaints about the 2015 Keystone Fuzion peaked in 2016, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2015 Keystone Fuzion
Trailer, Not Applicable, built in United States. Owner complaints on file from Aug 3, 2016 to Sep 9, 2016.
Recall campaigns covering this model year31.21M vehicles or units across those campaigns
Owner complaints2Close to the median 2015 trailer
Severity index0.02015 trailers average 5.0
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2015 Keystone Fuzion name suspension
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2015 Keystone Fuzion
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-755 | Nov 22, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf | Equipment | 1,205,997 | Part replacement |
| 16V-825 | Nov 15, 2016 | Affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge | Equipment | 6,252 | Repair or modification |
| 15V-317 | May 27, 2015 | In the affected vehicles, the screws that attach the expanding room to the sliding mechanism cable may fail allowing the room to extend… | Equipment | 1,529 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2015 Keystone Fuzion
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Sep 9, 2016Failure Aug 4, 20161,500 milesArkland, WISuspension
TL* THE CONTACT OWNS A 2016 (NA) KEYSTONE FUZION. WHILE DRIVING 70 MPH, THE RV BEGAN TO DRIVE ABNORMALLY. THE CONTACT STATED THAT THE RV WAS PULLED OVER TO THE SHOULDER OF THE INTERSTATE WHERE IT WAS NOTICED THAT TWO REAR TIRES RUBBED TOGETHER AND WERE DESTROYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND WOULD NEED TO BE REPAIRED. THE RV WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.
NHTSA complaint 10904949 - Filed Aug 3, 2016Failure Jul 14, 20167,000 milesPost Falls, IDBody, Suspension, Wheels
WE WERE IN THE GIFFORD PINCHOT NATIONAL FOREST TRAILING OUR UNIT. THIS WAS ON A NICELY PAVED ROAD, NF90 NORTH OF COUGAR, WA. HAD TO TURN AROUND SO WE COULD FIND A PLACE FOR THE NIGHT, AND DID SO AT A T INTERSECTION. I GOT OUT OF THE TRUCK TO INSURE SAFETY AND GUIDE MY FIANCE'. I NOTICED THAT THE WHEELS DID NOT LOOK RIGHT. I CALLED MY FIANCE' OUT OF THE TRUCK TO LOOK. HE AGREED, BUT SAID WE NEEDED TO GET THE TRAILER STRAIGHT WITH THE TRUCK BECAUSE WE HAD TWO INDEPENDENT AXELS. HE PULLED THE TRAILER BACK ONTO NF90 GOING SOUTH WHERE IT WAS IN LINE WITH THE TRUCK AND THE ROAD WAS LEVEL. IT APPEARS AS IF THE DAMAGE HAS BEEN ON-GOING, EVIDENT BY RUST. AT TIMES WE HAVE GONE 70MPH. AT THE TIME WE NOTICED WE WERE BARELY MOVING. WE ARE LUCKY TO BE ALIVE. THE DAMAGE IS QUITE SEVERE. THE FRAME IS GAPING AT THE CENTER HANGER 'REINFORCEMENT' WELD AND BULGING JUST FORWARD OF THAT AREA. THERE IS EVIDENCE THAT THIS HAS BEEN A PROGRESSIVE ISSUE WITH THE AMOUNT OF RUST INVOLVED AND WHERE IT IS AT. FROM MY LIMITED RESEARCH, FRAME TEARS HAVE BEEN AN ISSUE WITH LIPPERT GOING AS FAR BACK AS 2005. THE SUSPENSION HAS CRACKS IN IT AS WELL, AGAIN PROGRESSIVE WITH RUST. THE AXLES ARE BOTH PUSHED TO THE DRIVERS SIDE OF THE UNIT. THE LEAF SPRING BUCKLES HAVE SEPARATED WITH THE SHIFTING OF THE AXLES. **SEVERAL COMPLAINTS RE LIPPERT FRAMES (KEYSTONE USES LIPPERT PARTS) ARE FOUND IN THE ODI DATABASE** MY FRAME HAS TORN IN THE EXACT SAME PLACE AS THE "FIX" POSTED ON THE ODI WEBSITE - HTTP://WWW-ODI.NHTSA.DOT.GOV/ACMS/CS/JAXRS/DOWNLOAD/DOC/ACM18731969/RCRIT-11V486-1111.PDF WE HAVE HAD ISSUES WITH THE SLIDES AND DOORS OF THIS UNIT SINCE WE PURCHASED IT - ALL INDICATIVE OF A MISALIGNED FRAME OR FRAME COMPONENTS. I HAVE MORE PICTURES AND INFO THAN WEBSITE WILL ALLOW TO UPLOAD. PLEASE CONTACT.
NHTSA complaint 10892838
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
13 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 15-231 Nov 18, 2015 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 15-231 FOR THE FUZION 420 TANK VENT. - 15-231 Nov 18, 2015 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 15-231 FOR THE FUZION 420 TANK VENT. - 15-231 Nov 18, 2015 · Service Bulletin/Repair Instructions
THIS ADVISORY 15-231 INVOLVES UNITS MANUFACTURED WITHOUT A VENT PIPE INSTALLED IN THE GALLEY GRAY TANK AND WILL ALLOW WATER TO LEAK OUT OF THE OPEN FITTING. THIS ADVISORY EXPLAINS HOW TO INSTALL THE VENT. - 15-229 May 1, 2015 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE FINAL CUSTOMER NOTIFICATION FOR ADVISORY 15-229 FOR THE FUZION RAMP STEP BRACKET. - 15-229 May 1, 2015 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF ADVISORY 15-229 FOR THE FUZION RAMP STEP BRACKET. - 15-229 May 1, 2015 · Service Bulletin/Repair Instructions
THIS ADVISORY 15-229 INVOLVES UNITS MANUFACTURED WITH THE ATTACHING BRACKET FOR THE RAMP DOOR PATIO STEPS INCORRECTLY LOCATED. THE LOCATION OF THE BRACKETS ONLY ALLOW THE STEP TO BE ASSEMBLED AND PINNED TO ONE BRACKET OF THE RAMP DOOR AND PATIO RAILING. THI… - 14-215 Nov 3, 2014 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS THE OWNER NOTIFICATION 14-215 FOR THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION. - 14-215 Nov 3, 2014 · Service Bulletin/Repair Instructions
THIS COMMUNICATION IS INFORMING DEALERSHIP SERVICE DEPARTMENTS OF OWNER NOTIFICATION 14-215 FOR THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION. - 14-215 Nov 3, 2014 · Service Bulletin/Repair Instructions
THIS OWNER NOTIFICATION 14-215 INVOLVES UNITS WITH THE OCTAGON CORRECT TRACK CAM PLATE MANUFACTURED OUT OF SPECIFICATION. IF THE HANGER HAS THE DEFECT PART AND THE INVOLVED COMPONENT HAS BEEN ADJUSTED FROM THE ORIGINAL MANUFACTURING SETTING, IT MAY ALLOW EX… - SB15-231 Sep 14, 2015 · Service Bulletin/Repair Instructions
THIS CONTAINS AN OWNERS NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. KEYSTONE RV: PROCEDURE ON HOW TO INSTALL A VENT PIPE DUE TO VEHICLES BEING MANUFACTURED WITHOUT ONE. *CN UPDATED 02/1/2016 *CN - 15-229 Apr 15, 2015 · Service Bulletin/Repair Instructions
KEYSTONE RV COMPANY 2015 FUZION CHROME, 2015 FUZION WITH RAMP STEP OPTION: TSB CONTAINS A NOTIFICATION OF AN OWNER LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. THE ATTACHING BRACKET FOR THE RAMP DOOR PATIO STEPS HAVE BEEN INCORRECTLY LOCATED. *LJ - 15-229 May 1, 2015 · Service Bulletin/Repair Instructions
KEYSTONE RV COMPANY 2015 KEYSTONE FUZION CHROME AND FUZION WITH RAMP. CERTAIN FUZION FW PRODUCT THE ATTACHING BRACKET FOR THE RAMP DOOR STEPS HAVE BEEN INCORRECTLY LOCATED. *LJ - SA-15-229 Apr 15, 2015 · Service Bulletin/Repair Instructions
KEYSTONE RV: RAMP DOOR PATIO STEPS ATTACHING BRACKET HAS BEEN LOCATED INCORRECTLY AND FAILS TO ALLOW STEP TO BE ASSEMBLED AND PINNED TO PATIO RAILING AND RAMP DOOR AND CORRECT INSTALLATION IS AVAILABLE. MODEL 2015 FUZION CHROME. *PE
Source: NHTSA manufacturer communications files.