Complaints over time
Complaints about the 2020 Keystone Fuzion peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2020 Keystone Fuzion
Trailer, Not Applicable, built in United States. Owner complaints on file from Jul 12, 2021 to Apr 16, 2023.
Recall campaigns covering this model year519k vehicles or units across those campaigns
Owner complaints22.0 times the median 2020 trailer
Severity index0.02020 trailers average 7.3
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2020 Keystone Fuzion name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
5 recall campaigns cover the 2020 Keystone Fuzion
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-726 | Sep 29, 2022 | Hydraulic leveling leg foot pads may become loose and separate from the vehicle | Equipment | 9,678 | Repair or modification |
| 20V-428 | Jul 24, 2020 | Generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring)… | Electrical system | 594 | Not stated |
| 20V-398 | Jul 7, 2020 | Antenna may separate from the mounting base during transit, becoming a road hazard | Equipment | 8,313 | Part replacement |
| 20V-351 | Jun 12, 2020 | Adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving | Visibility and wipers | 428 | Part replacement |
| 19V-388 | May 23, 2019 | Wiring harness to the power center may have been pinched between the floor framing and chassis beam, potentially damaging the wiring harness | Electrical system | 252 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Keystone Fuzion
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Apr 16, 2023Failure Apr 16, 2023Kissimmee, FLBody
The Keystone Fuzion RV has a structural issue. I have been following other owners and there seems to be many RV’s with the same crack under the Master Bedroom. The crack appeared after transport I would not want to be the cause of an accident if the crack continued across the body and it detaching from the RV while being transporting and causing serious injury or death. I would like this investigated for not only my safety but the safety of other on the road.
NHTSA complaint 11517324 - Filed Jul 12, 2021Failure Jul 20, 2020Colorado Springs, COSuspension
Originally, the rear axle on our trailer failed last year in July of 2020. We had an axle that was cambered in and that resulted in abnormal wear on our rear tires. Because of the abnormal wear, we had a blowout of our left tire on the rear axle while traveling on Interstate 84 in Oregon. After eight months, the dealer, Camping World/Keystone, replaced the axle. Upon receiving the trailer back in April from the dealer, we noticed it was leaning to the right about three inches. Since we were unaware of the real issue, we went on our trip. We have had to level the trailer with leveling blocks at our campsite each time on the right side. We haven't had to do that in the past. Our safety and the safety of others were put at risk because the leaf spring could have broken, pulled the rear axle back, and steered us in an unexpected direction. This could result in us going into other vehicles on the road. Today, we had it inspected by two companies: The Spring Works as well as Bob Scott RV respectively in Grand Junction, Colorado. They both confirmed that we had a bad leaf spring on the right rear axle. Additionally, Bryan Dubose, at The Spring Works stated that the left rear leaf spring has been compromised because of the other faulty one. There were no warning signs other than the trailer leaning to the right when viewed from the rear. The symptom of the trailer leaning to the right first appeared when Camping World had replaced the defective rear axle and returned it to us in April of 2021.
NHTSA complaint 11424513
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
21 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- KSB-210122 Jan 17, 2024 · Service Bulletin/Repair Instructions
Revision of KSB-210122. It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - KSB-210122 V2 Nov 29, 2023 · Service Bulletin/Repair Instructions
It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - 210122 Mar 24, 2022 · Service Bulletin/Repair Instructions
It has been determined the units in this KSB population may develop sidewall cracks at both front slideouts. Only units that develop a crack will require this repair, if the sidewall is not cracked, no repair is needed. - 21-406 Mar 15, 2022 · Service Bulletin/Repair Instructions
Email to owners regarding campaign 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - 21-406 Aug 18, 2021 · Service Bulletin/Repair Instructions
2nd mailing to owners for advisory 21-406. It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be … - 21-406 May 18, 2021 · Service Bulletin/Repair Instructions
It has been determined that Polycarbonate skylights used on Alpha Flex and Alpha Ply roof systems may crack. CLOSING NOTICE - This Campaign ends October 31, 2021. All repairs and claims for this campaign must be submitted on or before October 31st to be c… - KSB-200305 Mar 1, 2021 · Service Bulletin/Repair Instructions
Attached are the updated repair instructions for KSB-200305. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles… - KSB-210218 Feb 24, 2021 · Service Bulletin/Repair Instructions
This is the inspection instructions for KSB-210218, Inspection Process Sidewall Cracks. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with… - KSB-180328 V2 Feb 23, 2021 · Service Bulletin/Repair Instructions
This is the revised repair instructions for KSB-180328. The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV dealership Service Managers/Technicians of situations that may occur with some Recreational vehicles so d… - 20-380 Jul 17, 2020 · Service Bulletin/Repair Instructions
It has been determined that certain Fuzion and Impact units may have issues with Equalizer leveling legs. The Equalizer leveling legs may have a hydraulic tube size that is inconsistent and may cause the leg to bind or leak. The remedy is to identify the pa… - KSB-200305 May 12, 2020 · Service Bulletin/Repair Instructions
This process describes how to replace a Furrion Antenna head with a Winegard 360 for Over The Air (OTA) channels. - 20-375 Mar 19, 2020 · Service Bulletin/Repair Instructions
This is the repair instructions, dealer letter, and owner letter for advisory 20-375. It has been determined certain Kinro frameless windows were manufactured with a poor adhesive bond between the glass and aluminum frame, and attachments on crank out and e… - 19-353 Sep 17, 2019 · Service Bulletin/Repair Instructions
This is an email to dealers for advisory 19-353, campaign closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Sep 13, 2019 · Service Bulletin/Repair Instructions
This is the revised repair instructions for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace … - 19-353 Sep 13, 2019 · Service Bulletin/Repair Instructions
This is the owner letter for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbona… - 19-353 Sep 13, 2019 · Service Bulletin/Repair Instructions
This is the dealer letter for advisory 19-353, advising that the campaign is closing. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbon… - 19-353 Jun 27, 2019 · Service Bulletin/Repair Instructions
This is the revised repair instructions for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the owner notification letter for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the dealer letter for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the revised repair instructions for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights. - 19-353 Jun 6, 2019 · Service Bulletin/Repair Instructions
This is the repair instructions for advisory 19-353. It has been determined that Polycarbonate skylights used on Alpha Flex roof systems may crack. The following procedure describes how to identify and replace the polycarbonate skylights.
Source: NHTSA manufacturer communications files.